I recommend avoiding this property. First, It is located between two very busy streets so expect to hear noise unless you are a heavy sleeper. Second, the "remodeling" done is all superficial. The mattress was awful, the air conditioning/heat unit did not work properly and the fan was so noisy it kept waking us up. When I told the agent... More

First off the staff is pretty bad. When we arrived at the hotel, we had to wait 10 minutes before anyone came to the front desk. The girl checking us in was nice, but I think that they might be understaffed. It is a small hotel with seemingly all the rooms on top of one another. Their courtyard is very... More

People who say this is the best hotel they've ever stayed in must not get out much. It was fine but hardly spectacular. The parking area is open and as another reviewer said, anyone can walk into a covered and "hidden" space and not be seen. The first room we were given had a window that opened onto a wall... More

Just about completed a 3 week visit to the USA and Canada I must say that the best western suites in Santa Cruz was the best accommodation that we used on the whole trip Great room friendly and helpful staff excellent location and a magnificent breakfast to top it off I would definitely return and would recommend it highly to... More

We were greeted by a friendly staff. Our request for a non street side room was honored. The center atrium is bright and clean as was our suite. Great breakfast in the morning after a quiet nights sleep.

My daughter and I stayed here for one night while visiting UC Santa Cruz. Pros: Woman on phone when booking was very very helpful. Rooms are large and fairly clean Decent breakfast Priced well Cons: 1. As a single woman traveling with a teenage daughter, I thought the area was a little iffy (at night). My main complaint is the... More

This place is great. I paid a very reasonable price and was treated like I was a guest at a fancy hotel. The manager, Mercedes, was so helpful. I told her ahead of time that I had allergies and she had the rugs and upholstery cleaned. The room is actually a small apartment with a living room, two tvs etc.... More