The Biltmore has friendly and attentive service that is consistent and reliable. The front desk has some billing errors that could use some improvement, but never a hassle getting them handled promptly. Clean rooms, convenient location, and great rates are the reason I keep coming back. The staff knows how to cater to business travelers. Travelling to the area? I... More

So I stayed here on business, the lobby looks nice, but if your room is in the courtyard area and on the 2nd floor there is no elevator, the room was very small, and the carpet looked like it could use a cleaning. There was a bottle of wine waiting for me in the room and wifi is free so... More

The Biltmore name held great promise but at the end of the day this hotel is mediocre at best. The rooms are dated and could use a remodel. The free shuttle service - available first come first serve only. At check-in, I inquired about a ride to the airport home and was told I needed a reservation which I made... More

The hotel is pretty nice and the price was decent. Room was adequate in size, the good part was a small dresser room along with the bathroom. Location not so good as nothing is nearby except a petrol station with a small shop, but no major shopping around, Need to travel minimum 5 miles (which is about 30 USD) to... More

The hotel is in a great location, has friendly staff, and very good conference facilities. However we needed a cab, and they did a bait and switch. They called a limo that represented that it was a cab company with a 'broken meter and a lost license'. What a rip off.! No cab license, no meter, and the driver insisted... More

Best Customer Service and nice place to stay...Regina and Dina who gave us quality customer service for the four days that we stayed with my wife. there are excellent with their job such as giving information with places to see and fulfilling our needs....great Job ladies!! I advise anyone to use there service. my first choice when i get back... More

The initial phone call for request of the date and space was very pleasant and was handled by one person, no run around with getting the information I needed. Stayed in contact throughout duration until day of scheduled training. When we arrived, was very happy to let us set up early and the room was displayed very professional and roomy.... More

When in Santa Clara this is an excellent place to be at. Meeting rooms and great food to enjoy meetings is an added advantage. Lobby has my favorite starbucks. We enjoyed the food at Hops and Montague’s. Evening is pleasant at Hops Bar & Grill. Great hospitality and internet service at an affordable price... More

This was our first time staying at the Biltmore. We would've stayed at the Holiday Inn Express, but it was full. I really liked this hotel. The room was different than most rooms we've stayed in. There were two sliding doors that sectioned the bedroom off from the living room area. We stayed in a king suite on the ninth... More