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Embassy Suites Hotel San Rafael - Marin County / Conference Center

3.5 of 5
101 McInnis Parkway, San Rafael, CA 94903
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Embassy Suites Hotel San Rafael - Marin County / Conference Center
Ranked #2 of 10 hotels in San Rafael
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264 reviews from our community

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Date Rating
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 of 5 stars Reviewed 15 June 2013 NEW via mobile

Stayed with family. Two double bed suite. Place was roomy and had good views. Breakfast was very good, fresh made eggs and omelettes, plus all the amenities. Though, place needs to be updated, does seem to get a great deal of use (carpets were worn down and looked unclean). We had issues with the toilet and cleanliness, it was taken... More

Was this review helpful? Yes
Pat S, General Manager at Embassy Suites Hotel San Rafael - Marin County / Conference Center, responded to this review
17 June 2013

It is always a pleasure to hear from our guests... even those times when it includes constructive criticism. So thank you for taking the time to write your reveiw about your recent stay with us. It was great to hear that you found our suites comfortable and roomy, our cooked-to-order breakfast very good and our staff' responsive to your needs,... More

1 review
5 of 5 stars Reviewed 15 June 2013 NEW

I am late writing this, but better late than never..Stayed two nights for a quick siteseeing trip to the Marin Headlands. Hotel is in a great location for sites near the Golden Gate Bridge. Staff was unbelievably friendly and helpful. Accidentally left fog lights in rental car overnight and two staff members helped me get the car jump-started. Another staff... More

Was this review helpful? Yes
Pat S, General Manager at Embassy Suites Hotel San Rafael - Marin County / Conference Center, responded to this review
17 June 2013

Always a great way to start a week when you review and read great comments from our guests perspective. Thank you for taking the time to write your review. I appreciate your kind words about the great staff, our excellent location and the cleanliness of the property. We work hard to ensure that all of our guests feel welcomed and... More

Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 15 June 2013 NEW

In our most recent road trip to the Bay Area, we chose to stay in this property, it was an excellent decision. The hotel is located in a really quiet residential area where you can also rest and relax, the suite was clean, the staff was really friendly and willing to assist with any need we may have, and the... More

Was this review helpful? Yes
Pat S, General Manager at Embassy Suites Hotel San Rafael - Marin County / Conference Center, responded to this review
17 June 2013

Thank you so much for taking the time to write your review and for your kind words. It was a pleasure to hear that you felt our location suited your plans, that you found the staff to be friendly, our cooked-to-order breakfast to be yummy and most importantly, that you will definitely return. We work hard to ensure that all... More

Moline, Illinois
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 of 5 stars Reviewed 10 June 2013

Nice hotel, location is great if you are visiting San Rafael. Breakfast is complimentary and very good, great variety, kids loved it, hot and cold choices! Staff is very courteous and friendly. Pool is nice so is the exercise room. Clean rooms.

Was this review helpful? Yes
Pat S, General Manager at Embassy Suites Hotel San Rafael - Marin County / Conference Center, responded to this review
13 June 2013

So happy to hear that you enjoyed the hotel and it's amenites and that you found our location to serve your needs while visiting the area. Your comments are important to us, so thank you for taking the time to write the review. We look forward to welcoming you back again when your travels bring you to the area. More

Dade City, United States
1 review
2 of 5 stars Reviewed 10 June 2013

For the price we were charged, internet should have been included and the room should have had queen beds instead of doubles. Once we got past the beautiful lobby and atrium area, we were disappointed. There was a very large selection of items on the breakfast bar, but all of the hot items were never hot.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Pat S, General Manager at Embassy Suites Hotel San Rafael - Marin County / Conference Center, responded to this review
13 June 2013

Thank you for taking the time to write your comments relative to your recent stay with us. It was dissapointing to hear that you were not happy with your stay due to the cost of internet services. Embassy Suites as with most large chain hotels do charge for internet service. We are aware that some hotel chains/brands do not. That... More

Travellers are raving about these San Rafael hotels

Santa Cruz, California, United States
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed 10 June 2013

I stayed here on a splurge for the weekend. The location is the main reason we chose this hotel. It's adjacent to the Sunday Farmer's Market (Northern California's biggest, and possibly the best!!!), and a Sunday Antique Show on the 2nd Sunday of the Month through October '13. Easily just a few minutes walk across the bridge and through the... More

Was this review helpful? Yes
Pat S, General Manager at Embassy Suites Hotel San Rafael - Marin County / Conference Center, responded to this review
10 June 2013

Thank you for taking the time to write a review regarding your stay with us this past weekend. Feedback from our guests is important and appreciated...even those times when some constructive criticisim is provided. And while it was nice to read that you found the hotel to be clean, the suites comfortable and the staff to be friendly, I am... More

Martinsville, New Jersey
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed 8 June 2013

Great hotel. Staff was wonderful. Accommodations were great. VERY clean. Refrigerator and microwave in kitchenette. Lovely, large lobby. Nice pool area. Wonderful free (made to order) breakfast and free evening reception that included drinks and snacks. I have nothing but great things to say about this hotel.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Pat S, General Manager at Embassy Suites Hotel San Rafael - Marin County / Conference Center, responded to this review
10 June 2013

What a great way to start the week! I appreciate you taking the time to write a review about your stay with us, this past weekend. It was great to hear that you enjoyed your stay and can't find anything but good things to say about the hotel. Thanks again. We look forward to welcoming you back soon. More

USA
Senior Contributor
28 reviews 28 reviews
15 hotel reviews
Reviews in 19 cities Reviews in 19 cities
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed 6 June 2013

While spacious for the money, they are at this hotel (and in the South San Francisco version) quite dark and "tired." They look out inward to a drab courtyard, and one must keep all the lights on to have the place not feel like Siberia in the dead of winter. If you care absolutely nothing about the atmosphere and simply... More

Was this review helpful? Yes
Pat S, General Manager at Embassy Suites Hotel San Rafael - Marin County / Conference Center, responded to this review
10 June 2013

I appreciate you taking the time to write a review regarding your recent stay with us. It's important that we hear from our guests...even those times when criticism is given. I do apologize that you found the hotel suites to be dark. We typically do not hear that with the atrium having skylights allowing daylight to come in and the... More

Wheaton, United States
1 review
5 of 5 stars Reviewed 6 June 2013

After researching the area of San Rafael CA we decided to stay here. It was a great choice. The hotel is beautiful inside and out. The common areas are kept up well. Our room was very clean and large. We had a minor problem with the a/c unit, not bad enough to call the desk about. Just didn't cool enough... More

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Pat S, General Manager at Embassy Suites Hotel San Rafael - Marin County / Conference Center, responded to this review
10 June 2013

Thank you, thank you , thank you for your wonderful comments concerning you recent stay with us. It was nice to hear that you chose the hotel after reading up on it and that you felt you had made an excellent choice. We look forward to welcoming you back when your travels bring you our way again! More

new york
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 30 May 2013

After staying at this property almost yearly for the past 25 years, this will probably be our last stay here. The conditions of the hotel, and especially the service has drastically deteriorated. The rooms are outdated-same furniture has been in bedroom for the last 25 years. The maid service does nothing but make your bed, give fresh towels, but no... More

Was this review helpful? Yes 2
Pat S, General Manager at Embassy Suites Hotel San Rafael - Marin County / Conference Center, responded to this review
3 June 2013

Thank you for taking the time to write a review regarding your most recent stay at our hotel. I also want to thank you for all the times you have stayed with us over the years. Your patronage is important to us, as are your candid comments about the age and service you were provided. It is disappointing for me... More

 
 
 
 
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Additional Information about Embassy Suites Hotel San Rafael - Marin County / Conference Center

Also Known As:
Embassy Suites Hotel San Rafael - Marin County / San Rafael
Embassy Suites Hotel San Rafael - Marin County /
Embassy Suites San Rafael
San Rafael Embassy Suites
Address: 101 McInnis Parkway, San Rafael, CA 94903
Phone Number:
Region: United States > California > Marin County > San Rafael
Amenities:
Business Centre Fitness Centre Free Breakfast Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Onsen Hotels in San Rafael
Price Range: €€
Hotel Class:3.5 star (3.5*)
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