I showed up late from the airport (12:30 am) to check in. When the owner finally got up to answer the door..he was rude, angry, and not very inviting. Another thing I've noticed..stained sheets! And really thin bedding. And to top it all off, when my neighbors were busy talking it up all night, I called the front desk to... More

The room was clean, fluffy towels, BUT when I asked for an extra bath towel and wash cloth it was a BIG DEAL!! The snotty maid said their was only two people in our room and if I wanted another towel it had to be approved by the manager!!! I finally was able to get two towels after I signed... More

If you are accustom to Best Western quality or service, you should avoid this place at all cost! I used to stay here often from 2005-2008 before I was a Best Western Diamond and always enjoyed my stay. This last trip was terrible. I checked in around 10PM midweek Nov 2011 and the man who helped me was clearly woken... More

Rooms are pretty run down, outdated, and cramped. It's a college town so presumably they feel they can get away with subpar everything. Compared to other BWs this place is quite lacking, but at least it's not THE bottom of the barrel. The narrow aperture through which your car must extrude into zippy, impatient traffic also makes this place less... More

We stayed at the Somerset Inn for one night during our tour of CA, we had initially booked 2 nights but with the smog coming in every afternoon at the beach we decided to head down south one day early and the hotel manager was very accepting and changed our booking without any hassle. The carpets had been shampooed that... More

My mother and I stayed here while exploring beautiful SLO. Motel was clean and everything was in working order. They have a refrigerator. Their pool/hot tub area looked great, although we did not use it. The rooms were nicely decorated and had some amenities I was not expecting. Monterey St is one of the main streets but we were far... More

I feel as though I'm being somewhat generous in giving this Best Western an "average" rating. My husband and I met up with another couple here for a weekend in SLO. Our queen room, which was on the north side of the parking lot on the first floor, was kind of dumpy. There were weird stains on the walls, the... More

We stopped here after a grueling trip from San Diego (being labor day weekend) and we were pleasantly surprised how updated the room was. How quite the hotel was and the continental breakfast was just perfect. The price of the room was reasonable considering it was very last minute and a major holiday weekend. We could not match that price... More

I planned on staying at this hotel until I got the worst service from the front desk staff and the 1800 number. Serving customers and trying to help are not things this company values!!! I would stay anywhere in San Luis Obispo other than here!!!! They were so rude and offensive!!! More