Stayed here 1 day for business. Very convenient location for walking to local restaurants. I got an upgraded hotel room facing the courtyard which was decently furnished and comfortable. It's a no frills, yet comfortable hotel that I would stay at regularly if I was on personal travel. One thing I would improve is the parking lot which could be... More

Great hotel stay in a great location. Numerous restaurants and bars with in walking distance. Staff friendly and helpful. The room exceeded expectations and the bed was really comfortable. Will definitely stay here next time I was in town My only complaint was that we arrived for breakfast at 10:05 and was told service stopped at 10:00 and we couldn't... More

Stayed here this past weekend with a few friends and had a very nice stay at this property. Really nice staff at the front desk and the property was well maintained. Our room was very large with two full beds, a desk and two sofa chairs to relax in. The beds and pillows were super comfortable! The bathroom was big... More

Our trip to San Jose was wonderful. The hotel staff was amazing and went above and beyond for our party. JC, Director of Sales & Marketing was amazing in helping us organize this trip. JC and the rest of the staff was quite in helping us find interesting things to do around San Jose and San Fransisco. Also, your facilitates are... More

I'm very happy with the service, especially at the front desk. On arrival, the greeting was warm and genuine, and I immediately felt welcome. Unfortunately, there was a small issue with the toilet plumbing but it was arranged to be fix right away once I informed the staff of the problem. Also, the location of the hotel is very good,... More

I really like this place close to everything just a small walk to what ever you would like to do.staff very friendly and helpful. We wanted to see a movie called front desk and they printed out all the movies and times by the time we came down. Very nice and free water a big plus.Other places I stay up... More

I stayed at this hotel while attending a conference at the convention center just a couple blocks away. It was very clean and the staff was all very friendly as well as offered over the top customer service. I was offered a water every time I came and left-love this! Jesus (front desk) helped me locate restaurants, gave advice on... More

I picked the Four Points because it was a nice hotel in Downtown with a lot of things to do nearby. As it turns out it was a WONDERFUL hotel with at least 80 places to eat and drink within walking distance. This is the oldest high-end hotel in San Jose and it was moved to make room for the... More

Just checked in but no suite upgrade to platinum member. Safe battery is dead and after 20 minutes, I am still waiting for someone to come to change the battery. Person answered my call not as polite as others at other SPG hotels that I have stayed.