Jeff went above and beyond!! I live in Eugene, OR. My 20 year old son and his friend were driving down to go to a concert at the HP Pavillion. Jeff helped me set up authorization forms, credit card forms...above all he did this all with a smile in his voice! He then sent me an e-mail telling me to... More

Made a reservation through Hotwire for three people. When we arrived they announced we would have to pat extra for two beds. I explained that is why we booked for three. I even had Hotwire call them and they refused to house us, even after we had paid for the room. I got a refund and moved to a much... More

Dirty, old bad service. I have to stay in the South Bay for work during the week and I thought this place would be a good option because of price. I'd rather sleep in my car. I slept on top of the bedding - that's how nasty it was (and I'm not picky). The service was also terrible rude, rude,... More

We booked a stay at this hotel under the recommendation of the Winchester Mystery House Tours. While our room looked clean, it smelled of raid. We went to dinner and returned late. Fell asleep and found bugs crawling on us a couple hours later.I cannot emphasize our disgust. The manager at first tried to say he has never had this... More

This had to be the worst experience I have had with a motel. I was planning to stay three nights. After the second night, I left. The motel was noisy. I heard toilet flushing, televisions at 1:00 AM to 4:00 AM and conversations. The first night, I was awakened twice, I didn't complain. I thought it was a fluke. The... More

Not far from the airport or downtown San Jose, beautiful little rose garden just up the road, very nice to relax in the sun. We arrived a bit early and were told the room wasn't ready, which was fine. Came back when they told us and it still wasn't ready, had to wait another half an hour but it was... More

We stayed here one night. It was close to the airport and that was what I was looking for when I booked our room. The room was smelly and the walls paper thin. Our neighbor's woke us up in the middle of the night due to their loud talking. The beds were okay and the bathroom clean. The breakfast was... More

The room was pretty clean, but we had to ask 3 times for them to have the people below us turn off their music or tv. It was about 12:00 pm when they finally did something about it for us. More

I stayed at this hotel because I left it too late to book anything and had to sleep somewhere. The room was a good size, but I could hear the karaoke (or that's what I think it was) from the Mexican club next door. Biggest dissapointment was being able to smell the odour of the pillow. Yeuch! Breakfast was included,... More