I called on a Friday to reserve a room for a meeting, the person in charge of the meeting room rental (Horace) was very lacking in the efficiency department (exuse the sarcasm). I was told he would have the rental agreement to me within an hour, I recieved nothing for that day. I called back on Monday and left a...
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I am sorry for any inconvenience regarding booking a meeting room at our facility. I take full responsibility for submitting a contract to you that had the incorrect price. I made a mistake on the price because I do not usually reduce the price of the meeting rooms so drastically. I had given you a fantastic deal, and I was...
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Even if you didn't smoke they charge you the $200.00 extra. Bad location. Will never go back.
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Dear Guest,
I am very sorry you feel you where charged for smoking in a non smoking room. There is how ever a smoke strip equipped in every room that changes color when someone smokes in the room. It changed color that is why you where charged the deep cleaning fee. I do apologize for any misunderstanding and hope you...
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Very clean very Happy. Slept soooo well in comfy beds! Pool open late also.close to all!
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Dear Guest,
Thank you for your response in regards to our new comfy beds. It comments like your that help drive our staff to provide superior customer serve. Thank you once again
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Our car was vandalized, three windows broken, things stolen - and the Best Western Expo hotel did NOTHING about it! If you want details, read on.
We were traveling north from southern california to Washington state. We decided to drive to Sacramento the first night, then continue on to Ashland, OR the next day. Since the Best Western chain was...
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Dear Guest,
Thank you for reviewing our hotel. I am very sorry your car was vandalized in the parking lot. We have all security measure in place including gates that lock at dark, and cameras through the hotel. We are not in a high crime area. it is very rare to have this happen at the hotel. We where never...
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Stayed here 1 night and wouldn't recommend it for longer. Most of the Best Western's I have stayed at have been a pretty good value for my money. This hotel is in need of some serious updating. My non-smoking room was definitely smokey and musty and questionably cleaned. I was unable to alter the room a/c- it was fixed and...
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Thank you for taking the time to write a review on the hotel. Its comments like yours that helps our team work better. We have been undergoing some updating in the room’s with new carpeting and or shampooing. Our property is 100 non smoking facilities. I have gone through and re trained the staff on some of the things that...
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Hey, it's not the Ritz, but it was clean, comfortable, and had free parking, breakfast and internet. We walked to the State Fair and had no complaints. Oh yeah, IT WAS REALLY CHEAP!!
We would stay there again.
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Thank you for taking the time to write a review on the hotel. Most people only take the time to write about a bad experience. I use comments like yours to help motivate my staff and let them know they are appreciated by our guest. Thank you once again,
Sincerely,
Lisa Magana
General Manager
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Despite having made my reservation six months in advance, the type of double room I reserved was not available when I checked in. I was told I would be "upgraded" to a "Junior Suite" with a king-sized bed and a sofabed. The king-sized bed turned out to be a double and the sofabed had springs coming through the mattress.
The...
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I made my reservation in Feb this year for State Fair in July. Booked 3 rooms with conformation numbers. In May I called and re-confirmed my reservation. In July I Called the night prior to arrival and was told the hotel was extremely overbooked, my reservation was cancelled and sent to another hotel. The new hotel had no record of...
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Based on the very inexpensive price that I paid for this room, I can say this is one of the better hotels I have stayed at. The room seemed updated, and it had a kitchen area. There was a free continental breakfast and free wireless internet. The bed was comfortable. I can't say the area looked the safest, but there...
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Basic summary: this hotel is old and that fact can't be covered up with some new paint on the walls. They even say on their site that their rooms are "newly renovated," but paint and a new bedspread do not count for newly renovated rooms. The hotel was dingy, didn't smell good, and our room was less than comfortable. It...
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30 Reviews
86 Reviews
