I received a copy of your review, and wanted to thank you for such a nice review about our Hotel and Staff at our hotel. I'm so pleased to hear that you are enjoying your stay at our hotel. We believe that building a professional, courteous, and accommodating relationship with our customers will continue to bring them back for future... More

Gracy - Thank you for your great review of our property. I'm thrilled that you and your Husband enjoyed your recent stay. It pleases me to know that the staff was friendly and that your room was so clean. We are very proud of being able to provide both of these things for you, and that you would recommend our... More

Jaime - Thank you for your recent review of your stay. I am glad to hear that you found our location to be optimal, within walking distance of the arena. Still, I am disheartened that you found our bedding to be uncomfortable and that you were disturbed in the middle of the night. Please know, our staff was following procedure... More

Pamela - I received a copy of your review, and wanted to thank you for such positive comments about our staff and the cleanliness of the hotel. It's great to hear that you had a nice and quiet stay with us. Thank you for choosing Extended Stay Hotels. We hope to see you again soon. Please, email us directly at... More

Thank you for your great review of our property. I'm so pleased to hear such a positive comments about our staff, especially about Mina. Fumigation/construction can be stressful sometimes and we are glad that we were able to make your stay enjoyable during that time. Thank you again for your review. Please, do not hesitate to contact me directly at... More

I would like to personally thank you for taking the time to write such wonderful things about your experience at our hotel. It was especially pleasing to read your comments about the staff, especially Bryan. Once again, I and the entire staff at our hotel thank you for your very kind words, and we'd love to see you here again.... More

I would like to personally thank you for taking the time to write such wonderful things about your experience. Our hotel is totally committed to the satisfaction of every guest who walks through our doors, which is why it is so rewarding to get feedback like yours; it tells us that we are delivering on that commitment. Our business is... More

Thank you for taking the time to write a review of your stay. The issues you described are not acceptable, and I sincerely apologize for your experience. I appreciate you bringing this to our attention. Once again I am so sorry to hear that your stay was not that great. If you have any additional feedback, please reach out to... More

I would like to personally thank you for taking time out to write such wonderful things about your experience at Extended Stay America Orange County - Katella Ave. Our hotel is totally committed to the satisfaction of every guest who walks through our doors, which is why it is so rewarding to get feedback like yours; it tells us that... More