I arrived there for a training class and they offer shuttle transportation if needed and when I arrived I asked to see Sandra the senior Sales Mgr. She was amazing and greeted me with a
great smile and warm welcome to the sheraton. Told me anything she could do to make my stay better just let her know! They have...
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Dear Guest,
Thank you for sharing your great experience here at the Sheraton Ontario. I am happy to hear Sandra Van Bogget took such great care of you during your stay. Please do not hesitate to call for any of your hotel needs. We look forward to seeing you again.
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I stayed with my elderly mother in a handicapped room with her cat prior to our flight. The hotel was very accommodating clean and odor free. They provided evening snacks and a continental breakfast. Close to airport.
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Dear Guest,
We are happy to hear you and your mother enjoyed your stay with us. We pride ourselves in accommodating to a wide range of travelers even our four legged friends. I am glad to hear you took advantage of the amenities provided with our upgrade. We look forward to seeing you during your next visit to the Ontario,...
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Great location, near the Ontario Convention Center. Nice property, very welcoming lobby. We stayed on the 4th floor, I do not think the air conditioning was working because the room always seemed warm, no matter how low the thermostat was set. Be sure to take advantage of the In-n-out that is close by! Only thing that I wish they would...
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Dear Guest,
We are always happy to hear our newly renovated lobby is leaving lasting impressions. I apologize for the difficulties you had with the air conditioning unit. I have forwarded this information to our engineering manager, who will be looking into this matter a bit further. Thank you for your feedback and we would love to see you again...
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This hotel feels the need to make a statement by proudly displaying Fox News 24/7 on the large lobby TV right next to the check in desk. Unfortunately they don't appear to be fair and balanced because you can no get MSNBC in the hotel rooms.
This hotel does not understand how obnoxious it is to have a highly divisive...
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Dear guest,
We have recently installed a new TV in our lobby for the enjoyment of our guests. We aim to provide a wide range of channels for our guests; our intent is not to represent any personal views in any way. We apologize for the misunderstanding. Thank you for your feedback and for taking the time to review our...
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I booked into this property for a training convention that I attended in Ontario during January 2012. I was pleasantly surprised at the remodel that had taken place and the front lobby is now very welcoming.
I learned of this property from the Sales Manager Sandra Van Bogget who came to our organization in May 2010 and told us about...
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Dear Guest,
Thank you for your positive feedback and I am happy to hear Sandra Van Bogget took such great care of you. We have aimed to create a more welcoming and inviting atmosphere and I am thrilled to hear we have succeeded. We want all of our guests to share an equally pleasant experience when they come to the...
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The hotel was fine. The bed was comfortable but one problem -a spot of blood on my pillow case which wasn't mine or my husbands -the case was replaced but gave me the shivers.
I have stayed before for tournaments, like this trip, they are very nice to the rooms full of college girls who kept loosing keys or wipe...
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Dear Guest,
I sincerely apologize for the stain found on your pillow case during your stay. I am happy to hear our staff took immediate action to rectify the situation.
It is often we house competitors for local tournaments, such as the one you attended and we strive to provide unwavering customer service to all of our guests. We aim...
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I have stayed here once a month, for the last two years, and it has always has been great. This time it has been great as always. i will always return.
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Dear Guest,
I am pleased to hear the Sheraton Ontario is your first choice in travel accommodations and thrilled to know our staff continues to provide memorable experiences. We are always delighted to provide not just a place to stay, but rather a place to form unforgettable memories. On behalf of the Sheraton Ontario staff and myself I would like...
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I stayed here last week and the question on my mind was, "When does the renovation begin?" It is an interior aging hotel and I would have given it a lower score if the employees working there weren't so hard working to make sure I was happy with my stay. Thankfully I was upgraded to the club floor that is...
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Dear Guest,
Renovation, you say?! I am happy to share we are in the midst of improving the look and feel of our hotel. Currently we have replaced the tile in our main lobby and restaurant area with beautiful white marble. We also plan to elongate the entire lobby area, which will provide a more spacious, welcoming, and luxurious venue...
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Check in/out was painless and efficient. We stayed on the club level which includes extra perks. The perks on the club level made the accommodation nice. However, the room had a standard size room feel to it, and like most hotels, the walls are thin. Parking is limited. The site is near the airport, restaurants, convention center and a major...
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Dear Guest,
Thank you very much for taking the time to provide us with valuable feedback. We are happy to know you enjoyed the amenities offered in our club lounge. I apologize for the difficulty you had finding a parking space during your stay. We normally have plenty of parking spaces conveniently located to the hotel's entrance. During the time...
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102 Reviews
80 Reviews
