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Sheraton Ontario Airport Hotel

3.5 of 5
429 N. Vineyard Ave., Ontario, CA 91764
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Ranked #20 of 42 hotels in Ontario
4.0 of 5 stars 10 Reviews
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10 reviews from our community

    Trip type
Traveller rating
    3
    3
    4
    0
    0
Date Rating
Robert B
Ventura, California
1 review
5 of 5 stars Reviewed 6 February 2012 NEW

I arrived there for a training class and they offer shuttle transportation if needed and when I arrived I asked to see Sandra the senior Sales Mgr. She was amazing and greeted me with a great smile and warm welcome to the sheraton. Told me anything she could do to make my stay better just let her know! They have... More

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Alfonso Torres, General Manager at Sheraton Ontario Airport Hotel, responded to this review
8 February 2012

Dear Guest, Thank you for sharing your great experience here at the Sheraton Ontario. I am happy to hear Sandra Van Bogget took such great care of you during your stay. Please do not hesitate to call for any of your hotel needs. We look forward to seeing you again. More

Vickiwms
Phoenix, Oregon
Contributor
13 reviews
1 helpful vote
4 of 5 stars Reviewed 4 February 2012

I stayed with my elderly mother in a handicapped room with her cat prior to our flight. The hotel was very accommodating clean and odor free. They provided evening snacks and a continental breakfast. Close to airport. More

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Alfonso Torres, General Manager at Sheraton Ontario Airport Hotel, responded to this review
7 February 2012

Dear Guest, We are happy to hear you and your mother enjoyed your stay with us. We pride ourselves in accommodating to a wide range of travelers even our four legged friends. I am glad to hear you took advantage of the amenities provided with our upgrade. We look forward to seeing you during your next visit to the Ontario,... More

bhillut
Orem, Utah
Senior Contributor
27 reviews
17 helpful votes
4 of 5 stars Reviewed 27 January 2012

Great location, near the Ontario Convention Center. Nice property, very welcoming lobby. We stayed on the 4th floor, I do not think the air conditioning was working because the room always seemed warm, no matter how low the thermostat was set. Be sure to take advantage of the In-n-out that is close by! Only thing that I wish they would... More

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Alfonso Torres, General Manager at Sheraton Ontario Airport Hotel, responded to this review
7 February 2012

Dear Guest, We are always happy to hear our newly renovated lobby is leaving lasting impressions. I apologize for the difficulties you had with the air conditioning unit. I have forwarded this information to our engineering manager, who will be looking into this matter a bit further. Thank you for your feedback and we would love to see you again... More

airlinebob
Seattle
Reviewer
4 reviews
1 helpful vote
4 of 5 stars Reviewed 27 January 2012

This hotel feels the need to make a statement by proudly displaying Fox News 24/7 on the large lobby TV right next to the check in desk. Unfortunately they don't appear to be fair and balanced because you can no get MSNBC in the hotel rooms. This hotel does not understand how obnoxious it is to have a highly divisive... More

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Alfonso Torres, General Manager at Sheraton Ontario Airport Hotel, responded to this review
7 February 2012

Dear guest, We have recently installed a new TV in our lobby for the enjoyment of our guests. We aim to provide a wide range of channels for our guests; our intent is not to represent any personal views in any way. We apologize for the misunderstanding. Thank you for your feedback and for taking the time to review our... More

Greg M
Ontario, California
1 review
5 of 5 stars Reviewed 10 January 2012

I booked into this property for a training convention that I attended in Ontario during January 2012. I was pleasantly surprised at the remodel that had taken place and the front lobby is now very welcoming. I learned of this property from the Sales Manager Sandra Van Bogget who came to our organization in May 2010 and told us about... More

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Alfonso Torres, General Manager at Sheraton Ontario Airport Hotel, responded to this review
14 January 2012

Dear Guest, Thank you for your positive feedback and I am happy to hear Sandra Van Bogget took such great care of you. We have aimed to create a more welcoming and inviting atmosphere and I am thrilled to hear we have succeeded. We want all of our guests to share an equally pleasant experience when they come to the... More

bonitadi1
san diego
Senior Contributor
21 reviews
9 helpful votes
3 of 5 stars Reviewed 15 September 2011

The hotel was fine. The bed was comfortable but one problem -a spot of blood on my pillow case which wasn't mine or my husbands -the case was replaced but gave me the shivers. I have stayed before for tournaments, like this trip, they are very nice to the rooms full of college girls who kept loosing keys or wipe... More

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Alfonso Torres, General Manager at Sheraton Ontario Airport Hotel, responded to this review
17 November 2011

Dear Guest, I sincerely apologize for the stain found on your pillow case during your stay. I am happy to hear our staff took immediate action to rectify the situation. It is often we house competitors for local tournaments, such as the one you attended and we strive to provide unwavering customer service to all of our guests. We aim... More

docr775
Corpus Christi, Texas
Senior Reviewer
10 reviews
4 helpful votes
5 of 5 stars Reviewed 29 August 2011

I have stayed here once a month, for the last two years, and it has always has been great. This time it has been great as always. i will always return. More

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Alfonso Torres, General Manager at Sheraton Ontario Airport Hotel, responded to this review
17 November 2011

Dear Guest, I am pleased to hear the Sheraton Ontario is your first choice in travel accommodations and thrilled to know our staff continues to provide memorable experiences. We are always delighted to provide not just a place to stay, but rather a place to form unforgettable memories. On behalf of the Sheraton Ontario staff and myself I would like... More

Viking94708
Calabasas, California
Senior Contributor
24 reviews
11 helpful votes
3 of 5 stars Reviewed 3 August 2011
1
person found this review helpful

I stayed here last week and the question on my mind was, "When does the renovation begin?" It is an interior aging hotel and I would have given it a lower score if the employees working there weren't so hard working to make sure I was happy with my stay. Thankfully I was upgraded to the club floor that is... More

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Alfonso Torres, General Manager at Sheraton Ontario Airport Hotel, responded to this review
15 November 2011

Dear Guest, Renovation, you say?! I am happy to share we are in the midst of improving the look and feel of our hotel. Currently we have replaced the tile in our main lobby and restaurant area with beautiful white marble. We also plan to elongate the entire lobby area, which will provide a more spacious, welcoming, and luxurious venue... More

acoachcool
san diego, ca
Senior Contributor
44 reviews
12 helpful votes
3 of 5 stars Reviewed 18 July 2011

Check in/out was painless and efficient. We stayed on the club level which includes extra perks. The perks on the club level made the accommodation nice. However, the room had a standard size room feel to it, and like most hotels, the walls are thin. Parking is limited. The site is near the airport, restaurants, convention center and a major... More

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Alfonso Torres, General Manager at Sheraton Ontario Airport Hotel, responded to this review
15 November 2011

Dear Guest, Thank you very much for taking the time to provide us with valuable feedback. We are happy to know you enjoyed the amenities offered in our club lounge. I apologize for the difficulty you had finding a parking space during your stay. We normally have plenty of parking spaces conveniently located to the hotel's entrance. During the time... More

patdur99
Montreal
Contributor
15 reviews
1 helpful vote
3 of 5 stars Reviewed 13 August 2011
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Alfonso Torres, General Manager at Sheraton Ontario Airport Hotel, responded to this review
17 January 2012

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Sheraton Ontario Airport Hotel Also Known As

  • Sheraton Ontario
  • Ontario Sheraton
Address: 429 N. Vineyard Ave., Ontario, CA 91764

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Sheraton Ontario Airport Hotel
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