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Extended Stay America - San Jose - Milpitas Hotel Reviews, Milpitas

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Extended Stay America - San Jose - Milpitas

2.5 of 5
1000 Hillview Court, Milpitas, CA 95035
Hotel amenities
Extended Stay America - San Jose - Milpitas
15 traveller photos
Ranked #8 of 19 hotels in Milpitas
4.0 of 5 stars 36 Reviews
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36 reviews from our community

    Trip type
Traveller rating
    20
    5
    4
    1
    6
Date Rating
Milpitas, California
1 review
“Stayed for over 9 months.”
5 of 5 stars Reviewed 8 May 2013

We stayed for 9 months in this hotel and it was a good experience. The free breakfast and kitchen in the room helped us feel like home. I wish there were some more TV channels than what they have right now. Best Value for money.

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Los Angeles, California
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
“Extended Stay was just OK”
3 of 5 stars Reviewed 4 April 2013

While on business in San Jose, CA I stayed at an Extended Stay. It was just ok nothing great. I'm finding that more and more hotels housekeeping have become very lazy. The sheets on the bed had built in dirt and the curtains were stained with God knows what. Next time I'm in this area my choice will be different.

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Property M, Manager at Extended Stay America - San Jose - Milpitas, responded to this review
7 April 2013

Thank you for your recent review of Extended Stay America Milpitas. I would like to apologize for the cleanliness issues you experience while staying with us. Given our companies commitment to providing fresh and clean rooms for all our guests it is very dis-heartening to read about your stay. We have strict room inspection guidelines to follow before every guest... More

1 review
“Good place, better service”
5 of 5 stars Reviewed 2 April 2013 via mobile

Couldn't ask for a better hotel. The people were.very nice and the coffee was always fresh. I have been staying at the hotel for the past three months and it was very home felt. The kitchen had all of the amenities you could ask for and my time spent here was very much relaxing.

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Property M, Manager at Extended Stay America - San Jose - Milpitas, responded to this review
3 April 2013

We would like to thank you for your recent kind words you published about our hotel Extended Stay America Milpitas. It sounds as if we were just what you needed to be comfortable while traveling. Our spacious guest suites with fully equipped kitchens give you that home away from home feel at all our locations nationwide. We believe in providing... More

Leuven, Belgium
Contributor
16 reviews 16 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
11 helpful votes 11 helpful votes
“Price/performance is good, if your need is just a bed.”
3 of 5 stars Reviewed 27 March 2013

I stayed here for a month on a business trip. I think I understand why there are 2 types of ratings for this hotel. If you look at how people are voting, you clearly see either high marks or terrible ones. And the reason is, some people just want to have a place to crash, some expect luxurious stay. For... More

Was this review helpful? Yes 1
Brandy S, Manager at Extended Stay America - San Jose - Milpitas, responded to this review
29 March 2013

Thank you for taking the time to review your recent stay at Extended Stay America San Jose - Milpitas. Given our company's commitment to superior guest service, it was great to read about your positive experience with our staff. Of course, I was disheartened to read that your stay wasn't 100% satisfactory. You certainly have my sincerest apologies I am... More

Toronto
Contributor
11 reviews 11 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
“Sorry but I have stayed at many Hotels, this is a DUMP!”
1 of 5 stars Reviewed 18 March 2013

I stayed here for a business trip and I was sadly disappointed. I felt like I was paying to stay at a shelter. When checking in they spent almost an hours trying to find the paperwork so I could check in. Finally making my way up to the room in their "turtle slow" elevator, I reached the third floor which... More

Was this review helpful? Yes 1
Brandy S, Manager at Extended Stay America - San Jose - Milpitas, responded to this review
20 March 2013

Thank you for taking the time to review your recent stay at Extended Stay America San Jose - Milpitas. Given our company's commitment to superior guest satisfaction, I was disheartened to read that your stay wasn't 100% satisfactory. Please understand how truly sorry I am. We know that you have several lodging options, which is why it is so important... More

Sacramento, California
1 review
1 helpful vote 1 helpful vote
“Definitely NOT "a home away from home".”
1 of 5 stars Reviewed 16 March 2013

Firstly, we got checked in for 20 minutes with just 1 person ahead of us. So, finally we got into our room...we unpacked, re-cleaned the plates and because the room was filthy and dusty, we did some sanitation wiping on the furnitures and bed headboard. There were some OBVIOUS DRIED BLOOD STAIN and DUST BUNNIES on the bed box cover,... More

Was this review helpful? Yes 1
Brandy S, Manager at Extended Stay America - San Jose - Milpitas, responded to this review
20 March 2013

We would like to thank you for your recent review of Extended Stay America Milpitas. It is with great dis-pleasure that I read that your stay was as such that is not in any way to our strict standards. I cannot apologize enough for our shortcomings. We have very stringent inspection guidelines in place to ensure rooms are kept to... More

Skanee, Michigan, United States
1 review
“home away from home”
5 of 5 stars Reviewed 12 March 2013

All the employees are very friendly, and amber and grace feel like friends....i have never stayed so long at a hotel before this ..My husband is working in the area which brings us here...Glad the place feels like home away from home...

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Brandy S, Manager at Extended Stay America - San Jose - Milpitas, responded to this review
20 March 2013

Thank you for your recent review of Extended Stay America Milpitas. I am so glad to hear that Amber and Grace have been so helpful to you and that you feel the Home Away From Home feeling that we strive to provide all our guests during a stay with us. Our mission is complete satisfaction, stay after stay! It is... More

NC
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Sad Situation at this Property”
1 of 5 stars Reviewed 5 March 2013

This stay was for a business trip with 10 other co-workers. We had 6 rooms. Checked in, was sent to a room on the 3rd floor. Hallway reeked of cigarette smoke. Got to the room, it also smelled like smoke. Went back to the lobby and was moved to a room on the 2nd floor. Was informed that the 3rd... More

Was this review helpful? Yes
Brandy S, Manager at Extended Stay America - San Jose - Milpitas, responded to this review
9 March 2013

Thank you for taking the time to review your recent stay at Extended Stay America San Jose - Milpitas. Given our company's commitment to superior guest service, it was nice to read about your positive experience with our staff. Of course, I was disheartened to read that your stay wasn't 100% satisfactory. You certainly have my sincerest apologies The experience... More

Milpitas, California
1 review
1 helpful vote 1 helpful vote
“Are you kidding?”
1 of 5 stars Reviewed 21 February 2013

I have no idea why anyone would give this hotel more than 2 stars and frankly, that's being generous. If I could post a photo here of the bathroom sink, I doubt anyone would think of staying at this establishment. I asked for a no-smoking room, but when I got into my room, the windows were open obviously trying to... More

Was this review helpful? Yes 1
Property M, Manager at Extended Stay America - San Jose - Milpitas, responded to this review
24 February 2013

Thank you for taking the time to review your recent stay at Extended Stay America San Jose - Milpitas. Given our company's commitment to superior guest satisfaction, I was disheartened to read that your stay wasn't 100% satisfactory. Please understand how truly sorry I am. The experience you described is truly regrettable. We strive to ensure that our guests have... More

Las Vegas, Nevada
1 review
“EddieO Las Vegas”
5 of 5 stars Reviewed 17 February 2013

I just want to say out of all the Extended Stays that I have been in since the last 6 years up and down the west coast as far as Dallas Texas, this is my favorite. I have dealt with grace in the past few years she is a wonderful GM .The rooms are almost all renovated takes time to... More

Was this review helpful? Yes
Brandy S, Manager at Extended Stay America - San Jose - Milpitas, responded to this review
19 February 2013

It’s with our sincere thanks Eddie that we respond to you regarding your review of Extended Stay America Milpitas. Were so glad that Grace and Amber have been helpful during your stay and that our current renovation/refresh process has not been too big of an inconvenience. We are trying to be sure we minimize any impact to our guests while... More

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Additional Information about Extended Stay America - San Jose - Milpitas

Also Known As:
Extended Stay America Milpitas
Extended Stay Milpitas
Milpitas Extended Stay
Address: 1000 Hillview Court, Milpitas, CA 95035
Region: United States > California > Milpitas
Amenities:
Free Breakfast Free High-Speed Internet Free Parking Kitchenette Pets Allowed Wheelchair access
Hotel Style:
#1 Best Value Hotels in Milpitas
Price Range: €€
Hotel Class:2.5 star (2.5*)
Reservation Options:
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Extended Stay America - San Jose - Milpitas
1000 Hillview Court
Milpitas, CA 95035
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