Stayed for 4 nights to complete a Starwoods platinum challenge. Front desk staff very friendly but had a little trouble explaining just what the club floor rooms actually were - it was simple question but really seemed to stump the staff - was finally told the rooms were a little bigger than your standard room. Upon walking into my very... More

A wonderful Hotel with fantastic surroundings easy access to the metro train system nice rooms nice breakfast very friendly staff couldn't have asked for more would love to go back and stay longer next time. More

We went there from January 14-16. My daughter and I wanted to stay close to Universal Studios for our long weekend getaway. I mentioned when I reserved for the room that we will be arriving late, so when we got to the reception there was Pancho forgot his last name. He seemed like he had a long day because he... More

We actually checked out of another hotel to come to Sheraton but were very disappointed- should have stayed put where we were. We paid for a room that was supposed to be a more 'desirable' room because it had a balcony facing the pool- we were told by the reception " people pay more for this room". Firstly, to get... More

We had a great time, the hotel was nice, clean and friendly staff. The Room was spacious,beds was great. 4 Adults were comfortable in this room. Our View was very good, you could see Hollywood Blvd.(at nite the lights looked great) the hills in a distant, down delow you can see the different studios. The Location was a plus!!! All... More

Unbelievable service........ I have stayed in countless hotels almost always luxury oriented places like Ritz Carlton or Peninsula. I can honestly say that the accommodations and more importantly the service at the Sheraton universal city was the best I have had. We stayed in the vice presidential suite which was very reasonably priced considering its ample size and magnificent panoramic... More

Although this hotel is quite out of the way for most So Cal attractions, if you're going to Universal and don't mind being out of the way, it can be the perfect spot. A shuttle is by every 10 minutes during the day to take you to Universal and City Walk where restaurants, shops and attractions abound. The hotel itself... More

Chikodi Anotnio the front desk manager made this stay a wonderful one. A buddy of mine and I were upgraded to a room with the complimentary lounge. We qualified for a special rate which we did not book as planned. Chikodi helped me figure out how to get that rate online and was very helpful in the process. Many places... More

Obviously close to Universal Studios, but not much to offer beyond that. We stayed in a junior suite which was nothing more than a regular room with some oddly placed extra space added on ('L' shaped room). Rooms are run down and in need of a renovation. Service seemed alright - with one exception. In the club lounge, watched a... More