Our first trip to a winter resort and we do have high expectation! Took a bus from Sapporo town and arrive at the hotel piano in usual Japanese clock work time. As it coincided with a public holiday in Japan, the check- in was very crowded and took a while. However the staff was very patient and explained in detail... More

I stayed here for 3 night with my husband and a 4 years old. Is a good place for stay for vacation with kids but it is not a luxury hotel and please don't expect too much service. We stayed in the Japanese Suite which is nice and big. Room is clean and comfy and the Tatami is really really... More

My boy and us stay 2 night here, as we love to play with the snow. We went up the mountain and have lunch there, the resturant did not offer lots of food, but the view is great. The buffet in the hotel offer lot of seafood. The room are big and clean. The only problem is the internet connection,... More

Piano Hotel was a strange experience. The immediate feeling on arrival is one of gloom as it is enormous, rears 14 storeys out of nowhere that feels completely wrong for the location & caters to large tour groups. On top the impersonal, robotic reception staff coupled with their limited english skills situated in a poorly lit, poorly designed lobby added... More