Crown plaza in Irvine CA. Orange County.
Love the hotel. Very accommodating. Nice location. Rooms are adaquite. Free wifi is excellent. King bed was very comfortable and room was spotless. Walls are a little thin - could hear babies crying very easily all night. (No big deal these things happen).
Shuttle service - Terrible. Waited 50 min for airport pickup......
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This is a decent budget property close to the SNA airport. It's light on amenities, like dining, but the staff is professional and attentive. The rooms are old style, with very little evidence of recent upgrades anywhere. The TV was an old tube TV, the bathroom fixtures were clean but older. Service was ok - they missed housekeeping service on...
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What an amazing experience. From check in to check out it was truly a memorable stay. The suite we had was gorgeous. Floor to ceiling windows. Well worth the upgrade! The lounge and the bartenders were friendly and the food was great.
We will certainly be back!
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Dear Lisa K,
Thank you for the amazing review. The hotel has 17 of the Deluxe King (suites) guest rooms so there are usually upgrades to be had at a minimal cost. As you mentioned, these rooms are great and offer a lot more space and amenities than our standard rooms. I appreciate your comments about the bar as well....
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The rooms were comfortable. The shuttle to/from airport and to locations within I believe a 3-mile radius was very nice. Drivers were friendly and accommodating. Will definitely stay here again if we fly in/out of Orange County.
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Dear travelingmom1955,
Thank you for the review. We try to make your stay as stress-free as we possibly can. The shuttle to / from the airport and within three miles is just one of the complimentary services we offer in an effort to make your stay better. I am happy to hear you were able to take advantage of that....
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Jason, Nuveen, and staff bent over backwards to make sure I had a quiet comfortable room. Also, they asked how everything was and if I needed anything, upon passing the lobby to the elevator. The exercise room was convenient and filled with top notch equipment, so I didn't have to go offsite. Checkout was quick and easy.
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Dear virtuallyhere,
Thank you for taking the time to share your experience with the TripAdvisor community. I was very pleased to see you recognize some of our great employees. I will be sure to recognize their efforts and thank them for providing you with such a great stay. We look forward to having you stay with us again.
Best Regards,...
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1. Hotel Did not recognize Priority Club Status.
2. Long wait to check in.
3. Hotel is not up to other Crowne Plaza Hotel standards
4. Rude front desk.
5. Poor Housekeeping. Broken Glass in the Hallway.
6. The room reminded me of the Wisconsin hotel room in "Up In the Air"
7. Two of my payroll checks disappeared at...
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Dear rd400,
Thank you for your feedback. I want to start by apologizing for your experience. We strive to provide all of our guests - especially Priority Club members - a great stay and it’s clear from your review that we fell well short of that goal. I will be sharing your review with my entire team. We’ll look at...
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I have stayed at several crown plaza in Houston and Florida. All the exterior is well kept, intrrior is wonderful, service from staff couldn't be better overall it is a bargain by price for all those facilities.l
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Dear john_kletke,
Thank you for staying with us and for staying with our sister properties across the states. We greatly appreciate your patronage. I was happy to read about your positive experience with the hotel and the staff. I hope we have the opportunity to serve you again in the near future.
Best Regards,
Justin Gammon, General Manager
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We arrived late after leaving Disneyland and driving in fog. To our delight the front desk was still open. We were very hungry and found that there was not a microwave in the room, but they told us the place of the microwave for us to heat food, and they provided us with forks.
The next morning, we found that...
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Dear VIPofHotels,
Thank you for taking the time to share your experience with our hotel. I’m glad you were able to take advantage of the hotel’s recreational facilities and flexible departure time. We understand that sometimes noon comes around quicker than expected and we’re happy to accommodate our guests with a late check out when our occupancy allows. Thank you...
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You know how some hotels just make you feel comfy and idk... welcome? Well this hotel just wasn't very inviting at all. From the moment we arrived i just felt kind of... whats the word i'm looking for... restricted maybe? I'm sure you get the general gist of what i'm trying to say!
First of all, I booked this hotel...
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Dear justinsmithsam,
I appreciate you taking the time to provide your review of our hotel. I want to apologize for the fact that we failed to provide you with a great experience. Though we try to accommodate our guests’ room type requests, we’re not always able to do so when the hotel is busy. I would also like to apologize...
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I felt very disappointed and cheated when I found out that on top of the cost of a night's stay, we also had to pay 15 dollars every 24 hours for parking. Though the gentleman at the desk was quite friendly, the room is dated- a bit throwback from the '80s-ish- some sort-of-faded paintings, a slightly unraveled desk chair, and...
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Dear Lunapoet,
Thank you for your review. I apologize that the parking fees and the condition of your room did not meet your expectations. I do appreciate your positive feedback on the lobby and the friendly staff. I hope your travels bring you back to Irvine soon and that the positives you experienced here will bring you back to our...
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240 Reviews
