In March of 2013, my husband and I stayed for 3 fantastic nights at the Renaissance Esmeralda in Indian Wells. We were in town for the BNP Paribas tennis tournament. The location was perfect and the hotel shuttle to the tennis park made coming and going very convenient. Everything about this hotel is superb. The front desk, bellmen, spa personnel,... More

This hotel is tired and in need of updating. The room was so boring and dated!! The outside pool area is very nice, but what about the rooms!! We had a King room it needed paint and the blank white walls were very blah!! now behind the bed it had some hideous abstract mural on the entire wall!! So ugly!!... More

The resort overall was very nice. The rooms have obviously been updated and very spacious (and the beds comfortable), the grounds are well kept, and the food we had both at the sushi bar and the Italian restaurant was quite good. It is a very large resort so I didn't expect service that was worth remembering (it wasn't), but nothing... More

We stayed at the resort as an adult family. The amenities are excellent as are the grounds and the pool. It is a very large hotel and in no way cozy or intimate. The breakfast restaurant was very slow but the food was quite reasonable. The service in the bar in the evening was impressive. The rooms were disappointing given... More

I ended up staying at this resort for the last two weekends, each for a different purpose; one was a golf outing with friends and the other mother's day weekend with the family. This resort was perfect. There is plenty to do at the resort and immediately around it including golf, spa, pool, and restaurants. If you are looking to... More

To begin with our room keys did not work, they rescanned them and again they did not work we waited approximately half an hour for security to finally come to our room to let us in, we were not impressed. Cleanliness was very bad for example, we found old mouldy food in our fridge, we called down and they did... More

We found this property by design and were pleased. The Sushi Bar is the best we have found, the rooms are smallish but stylish and decorated well. The staff is helful to a fault. We found that the atmosphere promotes rest and unencumbered dining. Superior. As a Marriott Platinum member it's hard to beat this property....at any price.

Many of the resort employees we encountered were wonderful, friendly and helpful. A few were surly. The problems we had were: we asked for turn down service and returned to find nothing done to our room, but a plastic bag filled with shampoos and soaps left on our bathroom counter along with a bottle of cleaner. Another evening we asked... More

We were part of a group event at this hotel. The staff was all so helpful and friendly. The rooms are great. The hotel is beautiful. Everything was fantastic, but what really set this hotel apart was there excellent customer service from every single employee.