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Crowne Plaza Concord

3.5 of 5
45 John Glenn Drive, Concord, CA 94520
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Crowne Plaza Concord
Ranked #2 of 8 hotels in Concord
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140 reviews from our community

    Trip type
Traveller rating
    46
    45
    22
    18
    9
Date Rating
Yorba Linda, California
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 May 2013

Very nice clean, comfortable room. Good maid service. Beds comfortable. The bathroom was a little small but manageable. Breakfast at the hotel was disappointing. The service was poor. A manager and 2 waitresses for 4 tables could not manage to keep our drinks full. My wife had to go to the bar to get ice tea refill. The "hand cut... More

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Aaron O, General Manager at Crowne Plaza Concord, responded to this review
5 May 2013

pdcurtin, Thank you for taking the time to provide such valuable feedback regarding your recent stay in our hotel. I am pleased that we were able to exceed your expectations with a clean, comfortable room. We recently installed a new bedding package which has received rave reviews, I am glad that you enjoyed it. I was disappointed to hear about... More

Northern California
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 of 5 stars Reviewed 18 April 2013

Stayed one night last weekend. The room was on the poolside, we did hear some noise from the pool, and were worried we wouldn't be able to rest. It was Friday night after all. However, the noise never became loud and we were able to sleep well. I have to say the beds were fantastic! I fell asleep instantly and... More

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Aaron O, General Manager at Crowne Plaza Concord, responded to this review
5 May 2013

RangerGurl, We appreciate the fantastic review and are happy to hear that your visit well exceeded your expectations! We look forward to welcoming you back very soon. Regards, Aaron Olson More

France
Contributor
18 reviews 18 reviews
17 hotel reviews
Reviews in 14 cities Reviews in 14 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 12 April 2013

I stayed for 8 nights in late March 2013. This trip was a business trip and i was in town to visit our local California branch office. I found the Crowne Plaza to be a great choice for such an extended stay. Check in was fast and i was in my room within 5 minutes of my arrival to the... More

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Aaron O, General Manager at Crowne Plaza Concord, responded to this review
5 May 2013

jsfountain, Thank you for taking the time to write such a thorough review. Your feedback is very much appreciated and we are thrilled that you had such a positive experience during your extended stay in the East Bay. Thanks again for choosing Crowne Plaza, we look forward to your next visit. Best Regards, Aaron Olson More

San Francisco, California
Senior Contributor
40 reviews 40 reviews
16 hotel reviews
Reviews in 21 cities Reviews in 21 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 23 March 2013

When I checked in, I asked for a quiet room and was given a room on the 2nd floor fronting the airport. I was made to believe by the front desk staff that this was the quiet side since it was a private airport and was told that it hardly had flights. Wrong....It had some arriving evening flights or it... More

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See 2 more reviews by MariaT16 for Concord
IHGCare, Guest Relations Manager at Crowne Plaza Concord, responded to this review
8 April 2013

Dear MariaT16, Thank you very much for taking the time to write your comments. I understand that having a good night sleep is important and it sounds like we fell below your expectations. I am sorry for any inconvenience you experienced due to the noise. While we understand that your stay was not 100% satisfactory, we would hope that you... More

1 review
5 of 5 stars Reviewed 21 March 2013 via mobile

We had a group of 30 stay here for a sports event and we had a very pleasant stay! The group sales staff paul really went out of his way to accommodate us and we cant thank him enough! our rate was very affordable, free parking, and they went out of their way to have a great breakfast for our... More

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Portland, Oregon
Contributor
20 reviews 20 reviews
20 hotel reviews
Reviews in 15 cities Reviews in 15 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 13 March 2013

Stayed at the Crowne Plaza for one night. Called half hour before arrival and requested a room on the third floor; was told that one is assigned to me. But when I arrived I was given a room on the second floor and was told that third floor was full. The second floor room turned out to have a faulty... More

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larryross, General Manager at Crowne Plaza Concord, responded to this review
14 March 2013

Thank you for sharing comments on your most recent stay with us and I assure you we value your feedback. I apologize for the mix up in room assignments upon arrival however it appears that was resolved and I recognize that it could just as easily have been resolved upon your first request. We are indeed conveniently located next to... More

Tucson, Arizona, United States
Contributor
11 reviews 11 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 4 March 2013

Date: March 2nd Room Type: 2 queen beds [2nd floor] being a business hotel the place was NOT full on the weekend of this stay- which I am sure contributed to the lower noise levels room was extremely nice for <$100/night bedding was very comfortable rooms well laid out great bar/restaurant- open late enough on weekends to get that 'fix'... More

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Daly City, California
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 6 February 2013

This is a very nice, well located hotel. The staff wre excellent and the room was well appointed and very close to the pool and hot tub which were very well maintained. Our one bad experience was a bad fall on a bathroom floor. There was no non-slip surrace on the foor and nothing to hold on to. I think... More

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Senior Contributor
23 reviews 23 reviews
17 hotel reviews
Reviews in 16 cities Reviews in 16 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 30 January 2013

The company that I work for had our kick off meeting here. We got a room because we live two hours away. Yes this is a older building but it is remodeled and very clean, The walls are a little thin. The staff was so helpful and friendly it was a pleasure to see that they really care. It was... More

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larryross, General Manager at Crowne Plaza Concord, responded to this review
31 January 2013

Our entire team of associates and managers appreciate your comments on your recent stay. We find it rewarding that you enjoyed all of the upgrades and improvements made during our recent renovations and we agree, our location near the heart of Concords business and entertainment district with easy access and ample complimentary parking is ideal. I have always felt blessed... More

Rocklin, California
1 review
2 of 5 stars Reviewed 30 January 2013

We went to this hotel for Thanksgiving weekend 2012 and prior to checking in my husband called two or three times and asked if they had a hot tub and/or heated pool. We were told "Yes" every time and double checked the night before Thanksgiving (wednesday night) as we checked in on Thanksgiving morning the front desk proceeds to tell... More

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larryross, General Manager at Crowne Plaza Concord, responded to this review
31 January 2013

Thank you so much for sharing comments on your most recent stay. I was sorry to hear that your boys were unable to enjoy our indoor heated atrium pool and water therapy spa during your stay. I understand how this can make or break a visit and I apologize it was not available during your stay. We try to schedule... More

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Additional Information about Crowne Plaza Concord

Also Known As:
Crowne Plaza Concord Hotel
Crowne Plaza Concord Hotel Concord
Concord Crowne Plaza
Address: 45 John Glenn Drive, Concord, CA 94520
Phone Number:
Region: United States > California > Concord
Amenities:
Bar/Lounge Business Centre Fitness Centre Free High-Speed Internet Free Parking Pets Allowed Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 8 hotels in Concord
Price Range: €€
Hotel Class:3.5 star (3.5*)
Official Description (provided by the hotel):
The newly renovated Crowne Plaza Concord hotel is a full service property with 324 spacious guest rooms, offering all the amenities you expect including complimentary high-speed Internet access, complimentary parking and shuttle service. We are located conveniently in the San Francisco - East Bay area, right off highway 680, 25 minutes away from Oakland Airport and only 35 minutes east of downtown San Francisco. Our meeting and banquet facility offers over 33,000 square feet of flexible function space, including our California Ballroom, Sequoia Amphitheater and our beautiful indoor Atrium with lush gardens and koi ponds, a perfect setting for weddings and special events. The Crowne Plaza Concord has an appealing array of features and services that are sure to please. While you are here, you will appreciate the business center and you are sure to enjoy the indoor pool and whirlpool and NEW Vineyards Chop House - BAR on-sit. Concord is home to a multitude of corporate businesses, restaurants, shopping centers and department stores. Business travelers, families and visitors can enjoy Buchanan Fields Golf Course right next to the hotel, Concord's Waterworld California, nearby Mount Diablo, Blackhawk Automotive Museum, and Napa Valley Wine Country. ... more   less 
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