Stayed here 1 night while returning to San Francisco. Nice looking hotel on arrival. We checked in, were not impressed by the receptionist. Best discribed as dour. Our room keys were presented in pre used paper wallet. Even though the room numbers had been erased they were clearly visible. Cost cutting to the extreme. The room itself was dark. The... More

Room was good (our FIRST room was completely undone, and we had to go back down and get a second room.) - AC had one setting: FULL ON. Never did figure that one out, and finally simply turned it off at 1:00 am, and opened wide the windows. - Clock kept fast time, and couldn't get it fixed until check... More

Checked in Aug. 25, 2012. Called enroute for availability. Full but would call if room became available. No word on arriving in Cloverdale & proceeded to BW to check availability. Room was available. Checked in, tired. Found dirty sock (Ew!) on floor + candy & gum (chewed). Our Bad but we stayed. I should note room was shown on-line &... More

Arrived with an hour to spare before attending a wedding event. Unpacked all luggage quickly and tried wireless connectivity on my computer. Didn't work. Went to the office, where it did work. Went back to our room where it still didn't work. Went back to the office and the gal, with a smile on her face said, "It must be... More

I did not even have to enter the hotel, i checked online but their website is very confusing. So i called and asked if they had any weekend availability for the month of august because i planned on skydiving in cloverdale. I called at approx 11:45 on july 29th pm shift and the lady that answered just said "best western",... More

My experience seems very different that some of the others. We were able to check in quickly, the lady at the front desk was very nice and personable. Our room was clean and didn't smell of smoke. The bed and pillows were very good, and the room was very quiet and it was easy to get to sleep. The breakfast... More

We traveled from Portland Or. down to Luguna beach and back to Portland, we stayed in best western hotels most of the time. Boy when we arrived here we received the shock of or trip traveled aprox. 550 miles that day walked in to get a room I asked for a pet friendly room please, the lady said we don't... More

If you want a non-smoking room that reeks of cigarette smoke, then this "hotel" is for you! My family and I stayed here because our favorite motels in Santa Rosa were booked. We got to our non-smoking room and found that there was an ash tray with a pack of matches in it on the table. I was informed by... More