I brought a client in from down south to conduct business. In the morning I was woken by a call from the front desk that my BMW was broken into, 1 of my windows was smashed in. My guest's truck and broke 2 windows. The front desk says they are not responsible. I understand, I think I should be compinsated... More

Best Westerns are usually well taken care of. This was no exception. Very friendly staff, clean room, and a weeping willow tree to envy on a hot day. No restaurant, and after 9 pm it was a challenge; small town Benicia.

We are visiting from the UK and had never heard of Benicia , but as it was on our route back to San Francisco we planned to stayed at the Heritage Inn. After a warm welcome, we settled in to a spotless and very comfortable room, it was quiet although near the Freeway, and there was a pleasant pool and... More

We are Best Western members (Platinum) and had booked a stay for one night for four adults. Upon our arrival, we were informed that we had been upgraded to a King room for two adults. We showed our booking information, to the desk clerk, which clearly showed that we had asked for a room for four. We understand that mistakes... More

Very clean and pleasant stay at this hotel. Needed fast WiFi during this trip and received it! The interior was very upscale. Missed the happy-hour. But the breakfast was great and all the staff members were very polite. Special thanks to Alicia from the front desk. The location is just wonderful near the I-680. The front desk has a list... More

We checked into the hotel for a 6 night stay in early May 2013. On check-in we were given a room on the ground floor directly behind the pool but as it was a lovely day the pool was really busy and extremely noisy! Due to the room being on the ground floor we were also subject to people running... More

Stayed there for a graduation I was impressed by the hospitality of the front desk people & it's a very clean House. It is in a convenient and very central location and although close to US 780, very quiet. If you must be in Benicia this is much better than the local HIE and a well worth the stay.

I stayed at the Holiday Inn in Benicia on my last couple of visits, but my sister, who lives in Benicia, raved about the Best Western. She said that they hired her special-needs students to clean the lobby, after it had already been cleaned by staff, so it is double clean. I like that community involvement. When I checked in... More

...Stayed at the hotel for our son's graduation from Cal Maritime in nearby Vallejo. Despite it's location near the 780 freeway, the rooms are quiet and clean. A bonus was the free continental breakfast. It was a notch above most hotel food selections, with waffles, different egg dishes each morning, yogart, fruit, rolls, cereal, etc. Nina the food server did... More