I must say that I was very happy with my stay in the Vihren Palace. The location was excellent; a stones throw away from the gondola. The staff were ever so helpful and very willing to make our stay as comfortable as possible. The rooms where spotless, cleaned everyday and they where more like an apartment than a hotel room.... More

Thak you for this perfekt vacation !Very helpfull staff and exellent location. Very clean and warm.the staff at the reception can recommend you places where to go to have a dinner,to have fan,to get ski equippment,evreting yuo need. my daughter was having birthday during the stay and the hotel organize a wonderful kids party in the pastry and kids club.... More

We have been there back in January, it was for the fourth year in a row. Compared to the years before (2010 - 2012) hotel was the same but this time the service was terrible. - We came from Romania by car; outside parking place is no longer free but you have to pay; rate is 200 BGN (approx 100... More

I was in the hotel in Match 2013. The hotel and service are well but there is problem with internet. We stayed at first floor room 123 and we had very poor wifi. Just when you stand near the door you get internet with disconnections enough for "whats up" and "skype" without video and bad quality . In the lobby... More

The biggest advantage of this hotel is it's location. Quiet close to the lifts and restaurants. The breakfast is quite poor and doesn't change from day to day at all. The parking place cost 8 euro pro night and you'd better pay this amount because otherwise they take your car with a wrecker extremely fast. There are loads of them... More

It is expensive if you compare it with other hotels in Bansko and the service that offers. The good things are the posittion (near lift station) and the breakfast. There is parking in the hotel BUT not available most of the time (!!!) so, you have to leave the car outside and pay more! Bad internet WiFi. The rooms at... More

We had a very spacious room and very satisfied with the great location to the gondolas and the shopping area..This year the heating was very convenient.. And the wifi was OK.. Only the breakfast was average contrary to the service we were given. Would definitely choose this hotel next year!

+: large rooms with balcony, good service, pool and spa, close to ski lift and Bansko center -: all beds are separate, jacuzzi didn't work whole week, phones in our rooms didn't work also. Breakfast is not so rich

I was in the room with my son. We arrived at night and the first thing I asked for was a kettle. I promised to bring it in the morning. In the morning asking where the kettle, I received an answer that the request is not received, that they need to bring it in the evening... On the third day,... More