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Aston Samarinda Hotel and Convention Center

4.0 of 5
Jalan P.Hidayatullah, Samarinda 75112, Indonesia
Hotel amenities
Aston Samarinda Hotel and Convention Center
Ranked #6 of 9 hotels in Samarinda
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24 reviews from our community

    Trip type
Traveller rating
    7
    11
    4
    1
    1
Date Rating
Balikpapan, Indonesia
1 review
5 of 5 stars Reviewed 12 May 2013 NEW

I had stayed in many hotels in Samarinda since 2007 and Aston Samarinda is the best hotel. The counter reception ladies are very friendly and helpful. The room provided are spacious and very comfortable with modern facilities.It provides a good breakfast spread every morning and the sitting area is spacious and comfortable.

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Sistho S, Manager at Aston Samarinda Hotel and Convention Center, responded to this review
14 May 2013

Dear Jansen290 (Balikpapan, Indonesia), ASTON Samarinda Hotel & Convention Center is delighted to read that you liked our property and the services as well, appreciated the friendliness of our staff and particularly value of our breakfast. We will share your comments with our team. It was certainly a pleasure for us to be at your service and we look forward... More

Surabaya, Indonesia
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 9 May 2013

the property is new and nice however one of the receptionist (possibly supervisor because she was wearing different uniform compared to the other staff) is not smiling at all, the process of check out is taking sometime so my mom decide to sit in the lobby area, this lady instead of go and see my mom she calling my mom... More

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Sistho S, Manager at Aston Samarinda Hotel and Convention Center, responded to this review
10 May 2013

Dear David D, Thank you very much for taking the time to post this review. What You’ve described is deeply concerning and altogether shocking. I have met my Front Office Manager in regards to the service of your check out moment; He joins me in apologizing for the lack of services. I can assure you that this is not the... More

Jakarta, Indonesia
Contributor
15 reviews 15 reviews
11 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 7 May 2013

I long-stayed at here for 18 nights. Based on my experiences when stay for a long period (10 days and up), the hotels give the long-stayed guest compliments such as fruit basket or cake at the week end. I didn't face this experience during my stay at Aston Samarinda. Ironically, I got this compliments when I stayed at other Aston... More

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Sistho S, Manager at Aston Samarinda Hotel and Convention Center, responded to this review
10 May 2013

Dear Sip3542, Thank you for your Tripadvisor comment. We appreciate your positive advice and know that your observations are reviewed by our management team as We constantly strive to improve. Again, thank you for sharing your experience and I hope you will give us another try in the future so we have the opportunity to welcome you back. With very... More

Singapore, Singapore
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 22 April 2013

Stayed a single night on a business trip. Was at Samarinda for a site visit before returning to Balikpapan the next day. In effect in the hotel for all of 12-hours, check-ed in at 9pm and left just before 9am the next day. Pros (1) Clean The rooms were clean, nothing to fault here. A snap shot of the room... More

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Sistho S, Manager at Aston Samarinda Hotel and Convention Center, responded to this review
30 April 2013

Dear Mr. TongHwi, Thank you for your compliments on our room, the strategic location and the fantastic internet access. We look forward to welcoming you again soon to ASTON Samarinda Hotel & Convention Center. Best Wishes, Management ASTON Samarinda Hotel & Convention Center. More

jakarta
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 15 February 2013

It looks like they have tried to build a nice hotel but the finishing touches show poor planning and design. I stayed in an exectuive room (second highest catagory in the hotel) and had the following issues: 1. Cant shut the curtain properly as the curtain is smaller than the window. 2. They put the toilet under the sink. I... More

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Singapore, Singapore
Top Contributor
53 reviews 53 reviews
30 hotel reviews
Reviews in 18 cities Reviews in 18 cities
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed 14 December 2012

First of all this is the best hotel I've stayed in Samarinda so far which isn’t say very much. Having said that, there are many little improvements that could be made to upgrade this rating from a really really average to good. I began writing this review at the start of my stay and I have to say that the... More

Was this review helpful? Yes 1
1 review
4 of 5 stars Reviewed 4 December 2012

very good service, nice buffet, incredible pool.. But little bit expensive.. And no free wifi in rooms the staff is friendly.. Close to scp shopping centre. . Overall is great but the no wifi in rooms kittle bit dissapointment

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AstSamarinda, Manager at Aston Samarinda Hotel and Convention Center, responded to this review
13 December 2012

Thanks for your feedback! I'm happy to tell you that we are in the process of installing WiFI and it should be ready by 2013! More

UK
Senior Contributor
27 reviews 27 reviews
20 hotel reviews
Reviews in 19 cities Reviews in 19 cities
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed 9 October 2012

Apart from the restaurant the rest of the hotel was okay. Mind you, their Wifi system is simply stupid....they are not alone in this, though, in Indonesia, where many hotels make it as inconvenient as possible to use Wifi. Breakfast was okay. Dinner, horrific and grossly overpriced, simply the worst in my 21 years of visiting Indonesia. The man claiming... More

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Aston I, Manager at Aston Samarinda Hotel and Convention Center, responded to this review
15 October 2012

Thank you for your feedback. We take your comments to heart and will work on a plan for the f&b service standard and WiFi to improve it. More

Jakarta, Indonesia
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 2 October 2012

Herewith my experience during my biz trip to Samarinda (25 - 28 September 2012): 1. Hotel Location: In central Samarinda, easy to find food and everything we need. Hotel has direct access from lobby lift going to 2nd Fl. if you want going to Samarinda Central Park (SCP) Mall, where I can find Pizza Hut, KFC, Giant - supermarket, Ramayana-supermarket,... More

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Jakarta, Indonesia
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 of 5 stars Reviewed 28 September 2012

A new hotel (as I understand) in the middle of Samarinda. High standard, better than avarage 4-5 star hotels in the area. OK service but not to many NON smoking rooms - even though booket NON smoking I had to be upgraded (on my own expense) to get NON smoking room. Service ok in the restaurant but when some more... More

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Aston I, Manager at Aston Samarinda Hotel and Convention Center, responded to this review
2 October 2012

Thanks for your feedback and we are truly sorry that we didn't have more non smoking rooms available. We are working on a room extension project to add significantly more non smoking rooms for our guests. We've also had a meeting with our f&b manager to improve the service in the restaurant. We hope to welcome you back in the... More

 
 
 
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Additional Information about Aston Samarinda Hotel and Convention Center

Also Known As:
Aston Samarinda Hotel
Aston Samarinda Hotel Samarinda
Address: Jalan P.Hidayatullah, Samarinda 75112, Indonesia
Region: Indonesia > Borneo > East Kalimantan > Samarinda
Amenities:
Business Centre Free Breakfast Free High-Speed Internet Free Parking Restaurant Swimming Pool
Hotel Style:
Ranked #6 of 9 hotels in Samarinda
Price Range:
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
A sanctuary for business and leisure travelers, the Aston Samarinda provides an effortless, comfortable atmosphere – ideal for both short stay vacations and business trips. This delightful hotel embodies the highest of traditional values with delightful dining and entertaining, while offering spacious rooms and suites of great charm at affordable hotel room prices. The delightful Aston Samarinda is ideally located in the heart of Samarinda City and connected to the city’s main shopping mall - Samarinda Central Plaza. The hotel offers 90 rooms and suites with dramatic views of the Mahakam River and city skyline. Experience the best restaurants, entertainment, and shopping, as well as the city’s finest attractions - all within easy walking distance of the hotel. ... more   less 
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Aston Samarinda Hotel and Convention Center
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