Very bad experience, I paid US$ 300/night and the hotel was worst When I checked-inn the room was not ready and I had wait 2 hours until they checked me in. This happened 1 hour after the check-in time (4 P.M.). But the the room wasn´t ready at that time, I had no towels either amenities Besides the rate @... More

We have stayed at the Melia 3 times now are it never disappoints. We stayed here 2 nights. I strongly recommend the Royal Service Rooms that include the private happy hour and the private breakfast. They truly make you feel special. The hotel is connected El Recreo Shopping Mall which is nice. There are not many areas in Caracas that... More

We stayed there only because our flight back to Brazil was canceled and we had to spend another night in Caracas, on September 2010. This hotel is great!!! It was conected to a shopping center and very well located, very near to a metro station. Our room, actually, our suite was incredible. It had three room, a living room, american... More

Worst hotel experience of my life. I had to call almost every day to request towels and Shampoo (would think that was something that was automatically included in the service when you are paying more than $200+ per night). Sometimes they did not even clean my room and I had to call and complain. My room key kept disactivating itself... More

It was my second time in Caracas, the hotel location is terrible and dangerous, the other time I stayed in Altamira it was much better and safe! The worst hotel service ever!!!!! The staff is very very rude and unhelpful. They charge for everything in the hotel, including using the Gym!!! Very expensive services! The cab service that they have... More

Better to stay in other areas - castellanas or las mercedes, you'll see a nicer side of the city. Area doesnt look nice and all locals told us it's not a good area. The staff doesnt seem happy and service is slow. The car that picked us was aaranges by hotel and it was a very nice driver. We also... More

I stay 6 nights over there and it was ok, bad things are .... Had to call every day for shower towels, floor is on carpet and seems like never it was cleaned, found plastic bags, women accesories and others stuff that suppose to be cleaned up... Restaurant was nice but too expensive ... To request internet on the room... More

Everything is just bad there, totally unfriendly and not professional staff, a smile would be a smile...rooms are ok, but overpriced. We waited almost 2 hours to check-in, and another 90 minutes to check-out. Never more again... More

Service is terrible, the food is badly cooked or cold. The rooms stink of smokers. The decor is old and tattered, the carpets are smelly, Cannot believe you have to pay extra for the gym.. for internet... etc. etc. Wake up and smell the coffee.. It is 2011 not 1980. More