Staff at reception were genuinely very friendly and helpful - could not have asked for more when checking-in.
Staff inn the bars, restraints etc. were also excellent. On rare occasions certain members of staff came across a bit snooty.
We appeared to have been upgraded to the Casa Ducales section on the hotel, this was a pleasant surprise and the...
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This hotel is situated just out of the main holiday area, a brisk 15 minute walk downhill (but uphill coming back!)
Check in was efficient and staff helpful.
We stayed bed and breakfast and on reflection this was the best option. We had a room overlooking the pools and garden area and the sea in the distance. The design of...
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Dear guest,
First of all, we wish to thank you for your review about your holidays in our Resort.
We are glad to know you enjoyed the breakfast, room, gardens,… However, we were concerned to read that you have the feeling the Resort shows a lack of maintenance. The whole team works to keep the Resort in top condition, following...
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What a lovely place, we managed to get a deal so it was affordable. Several pools, excellent kids club, golf course and an amazing Spa. Service it tip-top, can't fault it, entertainment every night too. Clean, rooms excellent.
Our 7 day trip was "interrupted" for 2 days when 150+ Speedo-clad-Germans arrived on a Corporate do and proceeded to take every...
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Dear Client,
Thank you for taking the time to share your comments in Tripadvisor.
We appreciate your comments and impressions which will be used to improve every day.
Please, do not hesitate to contact us for your next stay in order to inform you if there is any event on those dates.
It would be a pleasure to welcome you...
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We have recently returned from a week at Gran Hotel Bahia Del Duque which was let down by a some small negative aspects.
The resort is beautiful and kept very clean. It is a huge resort with lots of different pools, sunbathing areas and bars and restaurants to choose from. The breakfast buffet was excellent with endless choice and Las...
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Dear client,
First of all we wish to thank you for choosing the Gran Hotel Bahía del Duque Resort for your holidays.
We are glad you enjoyed our breakfast and gourmet restaurant Las Aguas. However, we are sorry to learn that the other restaurants did not cover your expectations. The Resort has several themed restaurants (Spanish, English, French, Italian, International,...
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We looked for a place where we could enjoy a sunny and relaxing break not to fur from our country and a direct fly.
We got the place. We stay in one of the villas.Private area for the clients in the villas, private pool, breakfast excellent very good service and they served us everything we asked for. Always happy to...
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Dear Guest,
Thank you very much for taking the time to share your comments about your holiday at Gran Hotel Bahía del Duque Resort.
We are delighted to know that you were so pleased with your stay in Las Villas and you have enjoyed the gourmet restaurant Las Aguas and the oriental restaurant, Asia-Kan.
Hoping to welcome you back in...
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We treated ourselves to a couple of nights away as a post Christmas break and we were not to be disappointed.
The bellboys took my car from me, after unloading it and parked it up for the two days. We were then greeted with a glass of Champagne, (alright, cava) before finding our room. The room itself was luxurious with...
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Dear Guest,
Thank you for taking to time to share your coments about your recent stay in our Resort.
We are proud of your comments , which will be forwarded to all the team. Our Food and Beverage manager is aware about the comments of the warm food in the breakfast and he is working on this issue following our...
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This review relates to a visit in early January. We normally book flights and hotels separately but decided to book a package with Sovereign. It was all handled very efficiently and the local Sovereign rep was very good, coming to the hotel when we were unhappy with our rooms and sorting it out. The flights were with Monarch from Luton...
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Dear Guest,
First of all, we wish to thank you for sharing your kind comments about your recent stay at our Resort.
Our main goal is to make your stay an unforgettable moment. We believe your opinion will encourage other travelers to visit our Hotel.
Wishing to welcome you in a near future.
Hotel Management
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What a hotel this is we lived our stay here. We went half board the food is fab some of it freshly cooked in front of you. Staff are lovely will do anything to help. Lovely clean beach hotel.
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Dear Guest,
We are very glad to know that you enjoy your stay with us.
We look forward to welcoming you back at Gran Hotel Bahía del Duque Resort.
Hotel Management
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There are good things about this hotel, certainly - the Observatory is a wow for kids, and service for us was unfailingly polite and helpful: late checkout, too, was provided at no cost (this was January, of course). BUT: architecturally, it's a fussy mess, and it's almost impossible to find your way around (and heaven help you if you're not...
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Dear guest,
Thank you for taking the time to post your review.
We always want to provide our clients with the best service and always want to know if we have not met their expectations. Your comments and impressions have been addressed to the responsible persons in order to analyse them.
Your feedback helps us to improve our services and...
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Luxurious but a bit lacking in class. Friendly service inside but first impression at the front gate disappointing. Very rude, unhelpful and can't speak English. Nowhere close to the cheerful quality of the Côte d'Azur. Very good restaurant nearby Torre del Mirador.
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Dear Client,
We take all feedback seriously and we are really sorry to know that our Resort has not met your expectations. We sincerely apologize.
Hotel Management
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536 Reviews
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