Came to the Mayo Clinic the week before Christmas with my daughter and were supposed to be in town overnight-ended up being there 4 days. Can't say enough great things about this hotel. The employee working the reservation desk was so kind and helpful. We were given a room on the third floor in a quiet area due to my...
More
I am sorry your situation made you stay longer than anticipated, and hope that things continue to improve for you and your daughter. Thank you for taking the time to share comments about your experience here. I'm glad we were able to provide you with service and accommodations that met your needs, and hope your next visit will be for...
More
Stayed here December 27 and was booked to stay an additional night, but the hot water was shut off off for two days! They were sending guests to the hotel (Sleep Inn) next door to shower. I was very dissappointed since I got this hotel to celebrate my husband's birthday and he wanted a pool and hot tub at the...
More
I am SO SORRY that we didn't provide you with the experience you were looking for, and really appreciate your understanding and comments about what happened during your recent visit. Thank YOU for taking the time to write and post your review. I hope you will consider giving us another chance to provide you with excellent customer service and accommodations...
More
Stayed at the hotel in early December. Hotel was undergoing some remodeling in the lobby area.
I checked in late in the evening and the process was quick and easy. The hallway to where my room was was closed, so I was escorted outside to a side entry to get to the elevator.
Room was clean and neat. Bed was...
More
Thank you for taking the time to write and share you comments here, we really appreciate your input. I apologize for the poor service you received at our desk, and will use your review in discussions and training to make sure no one else encounters this problem here. Generally speaking, we can only print receipts for transactions that occur at...
More
We just stayed at the Hampton Inn for a pre-XMAS trip to Phoenix and also for a golf tournament. We travel frequently for business, hockey tournaments, and pleasure. This hotel has been one of the best that we've stayed in for a long time. The hotel had lots of little extras that just made it more enjoyable. This included the...
More
Thank you very much for your visits and for your wonderful first review. The holidays are such a special time of the year, and we know how important it is for everyone in the family to be able to relax and enjoy themselves, especially when they are away from home. I hope you and your family will have an opportunity...
More
The Hampton Inn & Suites was a great choice for our wedding guests. I got married in September 2011. The weather was nice and our guests had no problem walking to the local stores and restaurants. The shuttle service was great for our guests who did not rent a car. The hotel shuttle even picked up our guests from Desert...
More
Thank you for allowing us to be part of your wonderful wedding event, congratulations to the happy couple, and thank you for taking the time to share your experience. Making sure that all our guests are well taken care of is what brings us the greatest satisfaction, and I will share your comments with everyone here. I hope you will...
More
Overall it was a good stay…..the hotel was under construction….They were replacing flooring on the 1st floor forcing you to go outside to get to the elevator, but that wasn’t a big deal……
The room was nice (I had a suite)…..the ‘desk’ in the kitchen had a stapler, tape dispenser, pens, post-its…etc, which was a nice touch for a business...
More
Thank you for your understanding and tolerance of our remodeling project, and please accept my apologies for the stained sheet. You are right, that should have been caught and replaced, and I have shared your review with our housekeeping team so this will not recurr. I hope you will give us a chance to earn that 4th star the next...
More
We stayed over the Thanksgiving week. We were pleased with how well we were treated. Friendly staff :). Love the extras they gave us. 1st night in they had eggs rolls & fresh veggies for a snack. Then they next day it was pumpkin pies. We ordered room service w/ the kids was a fun treat.On our last night they...
More
It is so nice to get a review like yours, we really appreciate the recognition, thank you. I'm glad you liked the amenities and service we provide and look forward to our next opportunity to serve you here.
More
What a treat, we were so pleasantly surprised by this friendly, clean, accommodating hotel. We were visiting family for Thanksgiving and with a family of 5 it can be a challenge finding a decent inexpensive hotel that allows 5 in a room. The suite was perfect with 2 queen beds and a pull out couch in the other room. A...
More
I'm so glad you were able to spend the holidays with your family here, thanks so much for taking the time to share your comments and recommendation. It is such a special time of the year, and we try to share the good holiday spirits with everyone. All the best to you and yours for a happy and healty 2012.
More
Clean rooms, friendly staff, good location and good breakfast. Excellent value.
More
Thanks for your stay and for taking the time to post your comments and rating. I hope you will choose us again the next time you are in Scottsdale.
More
Our family just took a 5 day trip to AZ. I was totally blown away at how nice everyone was (they all smiled and were so very helpful), how beautiful the rooms were, how clean everything was, and the amazing breakfast in the morning. My husband and I used the exercise room, and even though it was small, it was...
More
Thank you so much for your kind words and rating. Everyone here knows that travel can be stressful enough, and vacations are supposed to be stress free, so we do everything we can to make our guests happy they chose to stay with us. There are so many great things to do near here and in the greater Phoenix area,...
More
94 Reviews
31 Reviews
115 Reviews
