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Crossland Economy Studios - Phoenix - West Motel Reviews, Arizona

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Crossland Economy Studios - Phoenix - West

2.0 of 5
4861 West Mc Dowell Road, Phoenix, AZ 85035
Hotel amenities
Crossland Economy Studios - Phoenix - West
8 traveller photos
Ranked #113 of 176 hotels in Phoenix
3.0 of 5 stars 23 Reviews
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23 reviews from our community

    Trip type
Traveller rating
    4
    8
    3
    4
    4
Date Rating
Huntington Park, California
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“Nice Place to stay and Friendly”
3 of 5 stars Reviewed 15 April 2013

This place had lots of good reviews. I booked my reservation through Priceline.com. I call in advance to advise we would get there late (11pm), no problem.-booked 2 rooms, there were able to get them right next door to each other, but I made a mistake in booking needed 2 double beds. The frt desk the ladies were both very... More

Was this review helpful? Yes
Manager_11525, General Manager at Crossland Economy Studios - Phoenix - West, responded to this review
19 April 2013

I received a copy of your review, and wanted to take a moment to personally respond. I am very sorry that we failed to meet your expectations in the cleanliness of your shower and condition of the carpet in your room; however, I am pleased to read your remarks about how our Guest Services Representatives handled your needs as well... More

Pebble Beach, California, United States
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
“A nice, self-contained room”
4 of 5 stars Reviewed 29 March 2013

I stayed here in early March. I am writing this review in comparison to the other value lodging I experienced during my time in Phoenix. I was pleasantly surprised. The staff is easy going and courteous. The room itself was everything I desire in economy lodging. Clean bed, clean kitchen space, and a nice, clean bathroom. If I ever need... More

Was this review helpful? Yes 1
Susan L, Manager at Crossland Economy Studios - Phoenix - West, responded to this review
1 April 2013

I received a copy of your review, and wanted to thank you for taking the time to write this. I'm glad that you enjoyed your stay with us at the Crossland Phoenix West. Thank you again for your review. We look forward to seeing you again, should your travels bring you back to our area. More

Las Vegas, Nevada
1 review
1 helpful vote 1 helpful vote
“Best hotel/motel I had ever stayed in so far.”
5 of 5 stars Reviewed 28 March 2013

On Friday march 22 me and my dad rolled up into this hotel from vegas at 11pm and we already had reservations and so we got checked in and our room number was 231 and after we got our stuff out the car and finally got into the room. We weren't expecting to see a little kitchen and a bathroom... More

Was this review helpful? Yes 1
Susan L, Manager at Crossland Economy Studios - Phoenix - West, responded to this review
31 March 2013

I appreciate you taking the time to write a review of your experience with us. I sincerely apologize that the room was not what you were expecting in size. In response to your feedback, I am going to recommend for you to try one of our Extended Stay America properties.When you are looking for more room these rooms are larger.... More

San Diego, California
1 review
“Good Value”
4 of 5 stars Reviewed 25 March 2013

I was not under the impression of staying in a 4 star hotel and was pleasantly surprised by the Crossland. A friend & I were out in AZ for Spring Training so we weren't in the room much but the bed was decent and I didn't have any issues. If you stay for less than 7 days there will be... More

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Susan L, Manager at Crossland Economy Studios - Phoenix - West, responded to this review
27 March 2013

I received a copy of your review, and wanted to thank you for Crossland Phoenix West. I'm so pleased to hear that you enjoyed your stay. Thank you again for your review. We look forward to seeing you again, should your travels bring you back to our area. More

1 review
“Bring your bug spray and cleaning products”
2 of 5 stars Reviewed 19 March 2013 via mobile

I may have well gone camping in the desert because of the bugs and my lady's fear of the shower there. So needless to say I didn't have a romantic night nor could I breathe in the room that supposedly never had pets in it.

Was this review helpful? Yes
Susan L, Manager at Crossland Economy Studios - Phoenix - West, responded to this review
23 March 2013

Thank you for taking the time to write a reivew of our location. Please know that we will use your review as training tool with our staff. I want to appologize that we weren't able to accommodate your 3pm checkout. As discussed with you prior to check out your account was credited with a room adjustment for the items mentioned.... More

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Prescott, Arizona
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Ok place we stay”
3 of 5 stars Reviewed 18 March 2013 via mobile

Ok This hotel is an ok place, when we got there on 3/13/13 check in time was 3 pm but the rooms weren't ready i was told that they only had two cleaning ladies that day and had over 20 check out that day and to wait an hour and our room would be ready, The personal was nice on... More

Was this review helpful? Yes
Susan L, Manager at Crossland Economy Studios - Phoenix - West, responded to this review
20 March 2013

Thank you for your great review of our property. I'm glad that you had a good stay with us. Thank you again for your review. We look forward to seeing you again, should your travels bring you back to our area. More

Anaheim, California
1 review
“Value and amenities”
4 of 5 stars Reviewed 15 March 2013

This place does not seem to be in the greatest area but I didnt see or notice any bad activity. It has a stovetop, microwave, coffee maker refrigerator. Walking distance is several fast food places with El Pollo Loco and Sonic right next door. Also a supermarket is on the corner along with two gas stations and mini stores. This... More

Was this review helpful? Yes
Susan L, Manager at Crossland Economy Studios - Phoenix - West, responded to this review
19 March 2013

I would like to thank you for taking the time to place a review of our property. I am glad to see that you found it to be of value and would recommend us. I am sharing your review with my associates and we hope that we can be your "Home Away from Home" on another visit. More

Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“This place is horrible to say the least.”
1 of 5 stars Reviewed 6 March 2013 via mobile

Me and my husband and 2 year old son got there at 2 and went to check in but the rooms aren't ready til 3 so we said no problem take your time we will be back later because we were there for the races. We went to the race track and came back about 7. Went up to our... More

Was this review helpful? Yes 1
Susan L, Manager at Crossland Economy Studios - Phoenix - West, responded to this review
8 March 2013

I appreciate you taking the time to write a review of your experience with us. I am sorry to hear that about the room issues that you had with us and I will be taking care of these issues ASAP I invite you to contact me at csweetsir@extendedstay.com if you have any additional comments. Thank you again for providing us... More

1 review
“Very dirty and a really bad area.”
2 of 5 stars Reviewed 4 March 2013 via mobile

The floor was dirty and stained pretty bad. The bed was as hard as the floor. The area is pretty bad didn't dare go for a jog at night and didn't feel safe doing it in morning. I would never stay in this area again and never stay in this pace again.

Was this review helpful? Yes
Susan L, Manager at Crossland Economy Studios - Phoenix - West, responded to this review
7 March 2013

I appreciate you taking the time to write a review of our property. I am sorry that we did not meet your expectations. Please feel assured that I will discuss your review with our staff and use it as a teaching and training example. I was sorry to learn that you felt you were unsafe in the surrounding areas around... More

Coos Bay, Oregon
Contributor
11 reviews 11 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
17 helpful votes 17 helpful votes
“usual crossland experience”
2 of 5 stars Reviewed 6 May 2012

Carpet was dirty but not as bad as some - no roaches seen - no ice machine - had to get back in my car and drive to a gas station to buy ice - kitchen was missing most items - asked for an iron and was given it but there were no ironing boards, had to iron on the... More

Was this review helpful? Yes
ChristopherTM, Manager at Crossland Economy Studios - Phoenix - West, responded to this review
5 June 2012

I recently received a copy of your review of the Crossland Phoenix - West. Our company prides itself on providing great service and great rooms at great rates, which is why I was so disappointed to read your post. Please accept my most sincere apologies. As this hotel’s manager, I challenge our staff to continually improve the experience of our... More

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Additional Information about Crossland Economy Studios - Phoenix - West

Also Known As:
Crossland Economy Studios Phoenix Hotel Phoenix
Crossland Economy Studios Phoenix Hotel
Extended Stay America Phoenix
Crossland Economy Studios - Phoenix - West Arizona
Address: 4861 West Mc Dowell Road, Phoenix, AZ 85035
Region: United States > Arizona > Central Arizona > Phoenix
Amenities:
Free Parking Kitchenette Pets Allowed Wheelchair access
Hotel Style:
Ranked #113 of 176 hotels in Phoenix
Price Range: €
Hotel Class:2 star (2*)
Reservation Options:
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Crossland Economy Studios - Phoenix - West
4861 West Mc Dowell Road
Phoenix, AZ 85035
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Crossland Economy Studios - Phoenix - West
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