The only reason I ended up staying here was due to your refund policy. I booked this hotel due to a conference I was supposed to attend (held at another location) which my company made me cancel. Because my room was pre-paid, I was not allowed to cancel my reservation, therefore I ended up spending my own money to re-book... More

Relocating from Florida to California and Phoenix was one of my stops. Thankfully, i decided to make a reservation here. Customer service is amazing when I checked in with Diego. Cool and friendly dude and seemed like he would go out of his way to make the guests happy. Checked into my room, and it was way better than I... More

I've stayed here a number of times, you cannot beat the generosity of the evening reception and the morning breakfast. My problem on this stay stemmed from a difference in AAA rate and a contracted rate; shouldn't I get the benefit of the lower rate if I am an AAA member? I thought so, management thought otherwise. The solution was... More

It was apparent at check-in that Jenn was going to do whatever she could to insure a perfect stay for us. A warm greeting, a concern as to our room location and just a good heart felt "welcome" was all I needed, even before entering our room, to know this was a Fantastic place to be. I requested a room... More

It was my second stay at this location in the past 3 months. I chose this location again because of the service and hospitality. It is almost 12 miles from the airport but it is worth the extra few minutes to get here. When I entered my room there was a hand written Thank You card waiting for me from... More

My family drives up to Phoenix for the weekends to attend the AZ Dbacks games. I'm not very familiar with the Phoenix area, so we've stayed at numerous Hilton brand hotels. Although they have been nice, this facility has bar far been the BEST! My family is very picky about where we stay, with that being said, we loved everything... More

Room was very comfortable, furnished nicely, well-laid-out, and quiet. We had a one-bedroom suite, which was great for us as a family. The baby could sleep behind a closed door in the living room, and the bathroom was on the bedroom side, not the living room side (this is huge). Also, the kitchen was great for preparing bottles and dealing... More

I had a very comfortable stay! The staff was friendly and helpful. The suite was clean and roomy, with a kichen area that had a full-size refrigerator, a stove, a dishwasher and a microwave. There was a flat-screen TV in the living room area and in the bedroom. I rea,lly liked the sink area outside the bathroom, with the hair... More

We always have a great experience because of the friendly and professional staff. One shinning star is a young man names James Cooper (front desk). He always makes a point of greeting you with a smile every time he sees you and makes you feel like you are staying with family!!! I cannot say enough about this very professional young... More