Rusty - I appreciate you taking the time to write a review of your experience with us. I sincerely apologize that the level of cleanliness in your room did not meet our company's standards and the alarm clock was not set to the accurate time. In response to your feedback, I am going to ensure every room has a working... More

Thank you for your recent review of your stay. I sincerely apologize that you had to remove your dog from the property. Thank you again for providing us with your feedback. I hope that you will contact me directly, at pbi@extendedstay.com, should you wish to discuss this further. I do hope that you will return to our hotel, or any... More

Thank you for your recent review of your stay. I sincerely apologize that the hallways were dirty. In response to your feedback, I am going to personally inspect the hallways for cleanliness. Thank you again for providing us with your feedback. If you would like to discuss this further, please do not hesitate to contact me at pbi@extendedstay.com. I do... More

Thank you for taking the time to write a review of your stay. The fruit in the breakfast, the carpet in the room and the problems with the TV you described are not acceptable, and I sincerely apologize for your experience. In response to your feedback, I am going to personally inspect the fruit at the breakfast, and ensure carpet... More

Thank you for taking the time to write a review of your stay. I'm thrilled to hear that our staff was friendly and helpful to you. Thank you again for your review. We look forward to seeing you again, should your travels bring you back to our area. More

Thank you for taking the time to write a review of your stay. We continually work to improve our hotel, so I really appreciate your feedback. I invite you to contact me at pbi@extendedstay.com if you have any additional comments. We would love to have another chance to provide you with a better experience at our hotel the next time... More

Thank you for taking the time to write a review of your stay. We continually work to improve our hotel, so I really appreciate your feedback. I invite you to contact me at pbi@extendedstay.com if you have any additional comments. We would love to have another chance to provide you with a better experience at our hotel the next time... More

Thank you for your great review of our property. I'm thrilled to hear that our staff was helpful during your stay. Thank you again for sharing your experience with us. We look forward to welcoming you back in the future! More

I received a copy of your review, and wanted to take a moment to personally respond. The situation you described is not acceptable, and I sincerely apologize for your experience. In response to your feedback, I am personally spending time with each and every employee to ensure this does not happen again. I appreciate you bringing this to our attention.... More