While this hotel common space was nice there was clearly problems, like portable heaters in the lobby, the vents had not been cleaned or the ceilings painted in many years, as indicated by the stains around the vents. The room that my family stayed #727 in was a junior queen suit this room was dated, the flatscreens were dim and...
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Dear Guest,
I would like to personally apologize for your less than desirable stay with us. I greatly appreciate your feedback as we are always looking for ways to improve our overall service and hotel appearance. Our engineering team has been notified of these concerns and will be addressing them immediately as we take your feedback very seriously. I am...
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hotel staff makes the stay a great value. good location for a golfing
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Dear Guest,
We appreciate your feedback and glad that we met your expectations. We look forward to accommodating you again on your next visit to the Hilton Phoenix East/Mesa.
Sincerely, Gary Levine, General Manager
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Very nice hotel. We were upgraded since during our 4 night stay to a deluxe room with balcony. I loved the coffee and new upgraded with peter thomas roth products for the bath. Beds were comfortable. Be Aware if you buy your rooms from Priceline or another website = no breakfast. The breakfast was over $42 for two (unless you...
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Dear Guest,
Thank you for your post. I’m so sorry you experienced that with Priceline, however we always have deals on our site such as the Bed & Breakfast package. I am pleased to hear the rest of your stay was outstanding! We would like to thank you for your business and we hope to see you again when your...
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Vwery nice staff, always willing to accomodate my ever changing needs
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The entire staff of this hotel was friendly and courteous. The front desk checked us in promptly, and offered recommendations for good restaurants. The lady who ran the breakfast in the Executive Lounge was positively delightful. The breakfast included breads, fresh fruit, cold cereal, scrambled eggs, oatmeal and great coffee. The room was large and clean.
On the "things that...
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Dear Guest,
Thank you for taking the time to share your experience about your recent stay with us. I am pleased to hear our service and breakfast was to your satisfaction. On the note of the internet charge, please know we are in the process of improving that. I have informed my department head of housekeeping on the carpet cleaning...
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To say the staff was "outstanding" is an understatement; they were wonderful! From the first "Hello, Mr. ******, we've been expecting you", to the final "Have a safe trip home, Mr. *****", the staff at the Mesa Hilton were excellent during my 4-day stay during the Christmas holidays.
Even though I arrived late in the evening, the front desk registration...
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Dear Guest,
We love reading positive feedback such as yours. I’d like to thank you for taking the time to do so. I would also like to thank you for staying with us and hope you enjoyed your holidays with us here at the Hilton Phoenix East/Mesa. The service you received is exactly what we pride ourselves on and I...
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We have stayed at this Hotel several times over the last 20+ years. I believe it used to be an Embassy Suites? It has been remodeled and in my opinion, not for the better. It has no ambience or personality anymore. The rooms were okay but could have been a lot cleaner. They have a beautiful bar in the middle...
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Dear Guest,
I want to thank you for being a loyal guest at our hotel for the last 20 years and also want to extend my sincere apologies for the negative aspects of your recent stay with us. I assure you all of your concerns are being discussed with the appropriate department heads to improve our service and hospitality.
We...
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Check-in was fast. The room was clean and the renovation within the last two years was obvious. I stayed in a king room. Bathroom was a little small. TV was standard definition with relatively few channels. Room service food was only OK, but the service was quick. The staff was uniformly polite and friendly.
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Dear Guest,
We always appreciate hearing from our guests. I am sorry to hear that our TV selection and room service food was not to your satisfaction. We are in the process of upgrading our TV selection and we are always improving the quality our food and thank you for your honest feedback. I hope to exceed your expectations when...
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Excellent front desk courtesy, ask for Christine, Food and dining beyond par. Catering hosted with fresh food. Internet use - link up front to avoid connectivity problems. Spent an hour with tech service. All around great hotel, ambiance and location - highly recommend
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Dear Guest,
Thank you for your comments. I’m very sorry you experienced trouble connecting to the internet. We are always looking for ways to improve and value your feedback. I am glad you enjoyed your stay with us and look forward to having you back!
Sincerely, Gary Levine, General Manager
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We stayed at this hotel for a couple days when we visited relatives who moved to the area. We had never been in Mesa before. This Hilton was wonderful. Nice Rooms, Great Service, Good Food, Comfortable Beds, Nice Views. We had booked a Jr. Suite upgrade on executive level. Even though we didn't have time to enjoy the executive level,...
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Dear Guest,
Thank you for your gracious feedback. We are certainly ecstatic to hear you enjoyed your stay with us!! We hope to have the pleasure of having you here in the near future!
I’d also like to thank you for the lovely pictures you posted!
Sincerely, Gary Levine, General Manager
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65 Reviews
67 Reviews
66 Reviews
