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Mercure Nelspruit

Cnr N4 & Graniet Street PO Box 1556, Nelspruit 1200 South Africa
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Traveller (144)
Room & Suite (50)
Dining (23)

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About

#12 of 23 hotels in Nelspruit
Location
Cleanliness
Service
Value
The 3-Star Mercure Hotel Nelspruit offers excellent Lowveld hospitality to mid-range, long- and short-stay guests. It is the ideal home-base for corporate and leisure travel in and around the Lowveld, including the nearby Kruger National Park and Sudwala Caves. It is adjacent to the new Ilanga Mall. Apartment-style suites offer guests self-catering, room service or dine-in restaurant options. Enjoy cocktails at the pool while you take advantage of the free Wi-Fi and the excellent weather.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Bar / lounge
Children's television networks
Children Activities (Kid / Family Friendly)
Airport transportation
Business Centre with Internet Access
Secured parking
Wifi
Outdoor pool
Restaurant
Breakfast available
Breakfast buffet
Taxi service
Conference facilities
Banquet room
Meeting rooms
Facial treatments
Foot massage
Full body massage
Hand massage
Manicure
Massage
Pedicure
24-hour security
Baggage storage
Newspaper
Non-smoking hotel
First aid kit
24-hour check-in
24-hour front desk
Laundry service
Ironing service
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Room features
Air conditioning
Desk
Housekeeping
Safe
Coffee / tea maker
Kitchenette
Cable / satellite TV
Walk-in shower
Wardrobe / wardrobe
Laptop safe
Private bathrooms
Microwave
Oven
Refrigerator
Stovetop
Electric kettle
Flatscreen TV
Bath / shower
Complimentary toiletries
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
3.0 of 5 stars
Languages Spoken
English, Afrikaans
334Reviews3Q+A41Room tips

Reviews
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Eda Verster wrote a review Dec 2023
2 contributions1 helpful vote
We booked a yearend function at the hotel, paid a deposit and confirmed numerous times if everything is in order. Unfortunately on arrival nothing was prepared and they did not expect us. Poor excuses and no managers that even came to apologise for the poor and non-existing service. Will never go there again! We went just across the road to The Capital and were welcomed with professionalism and excellent service!
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Date of stay: December 2023
Value
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Dolce B wrote a review Apr 2023
Mozambique1 contribution1 helpful vote
The appearance of the hotel has deteriorated, the receptionists don't wear any uniform or identification, there were rowdy guests who fought all night causing us loss of sleep. Bathrooms are filthy including the inner part of the toilets that don't get scrubbex nor the baths or showers with broken and rusted doors. The mini fridge has pain falling apart andis rusted, the cupboard doors are broken and sofas are colorless and they dink as you sit, the pillow cases are old and it's clear the furniture, curtains etc have not been replaced since this hotel opened. Save yourself the trouble and don't stay here if you like quality, peace of mind and safety.
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Date of stay: April 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Pierre Meintjes, General Manager at Mercure Nelspruit
Responded 10 May 2023
Dear Dolceb2023, Thank you for taking the time to tell us about your experience at the Mercure Nelspruit. I am so sorry for us not living up to your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future as we are working hard to improve our property. Sincerely, Pierre Meintjes General Manager Mercure Nelspruit
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Sightseer55764554347 wrote a review Apr 2023
1 contribution1 helpful vote
+1
We stayed at Mercure Nelspruit from 7-8 April 2023 and we got no sleep! The following upset us: 1. Receptionist could not find our booking that was done through Bookings.com. 2. We got a room at the top and the bath was filthy and full of stains,the side of the hanging towels had dirt marks so we went back to reception and politely asked for another room. 3. The new room was now on the ground floor and it had a dirty toilet with black things on the inside, the mini fridge was broken with cracks and paint falling apart. 4. The light in the room is filled with dirt and dead bugs the sofa is old and colorless, the pillows and throws are ancient, probably never replaced since purchase. 5. There were people in the upper room loud, playing music, banging the varanda door, arguing and fighting, I tell you we felt so unsafe, I did not get any sleep. 6. People stay in the pool for as long as they like untill late night, there's just no control. 7. The shower is filthy in appearance, the door doesn't is old, broken and rusted. 8. The main door into the room had a broken handle on the inside, no lock to keep my family safe and the bed bottom was dirty and the pillows dusty. 8. No face cloths provided. I honestly don't know how this facility can be graded 3 stars by the tourism grading council because they need to go and remove those stars from this facility. The place is falling apart and what you see on the site is not what it looks like in reality, the pictures posted are old and they don't show the new reality of the hotel, right at the reception the painting of the building is falling apart and the situation is the throughout the facilities. I've stayed at this hotel multiple times, if I ever thought of going to Nelspruit Mercure was always my first choice, but I am surprised by the bad service I and my family got, I never thought that the quality of the service would degrade this much it is unbelievable.
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Date of stay: April 2023
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Pierre Meintjes, General Manager at Mercure Nelspruit
Responded 10 May 2023
Dear Sightseer55764554347, Thank you for taking the time to tell us about your experience at the Mercure Nelspruit. I am so sorry for us not living up to your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future as we are working hard to improve our property. Sincerely, Pierre Meintjes General Manager Mercure Nelspruit
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Thabo wrote a review Oct 2022
1 contribution
If you looking for a peaceful weekend get away this place is not the place. My fiancee booked for us a weekend get away for my birthday at Mercure. It's Friday night 23:47pm 14/10/2022 as I m writing this review, and we trying to sleep and there is people outside taking loud, room next door, car hooting and revving, and we have already phoned reception twice and the noise continues. What is annoying is that when we checked-in we did explain to the reception that we don't need noise, we just want to relax, but they still checked in next to us people who are busy making up and down the stairs during the night, talking and laughing. They have other room that are not occupied for the weekend, they should have at least respected our request. 0:10am Now it's midnight I have already phoned reception more than 5 times and now they say that they gonna move us to another room, midnight. What a ruin birthday. Is like we didn't pay for this night, the way we have been treated.
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Date of stay: October 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Hannes C wrote a review Aug 2022
Greater Johannesburg, South Africa18 contributions17 helpful votes
1. There is no electric socket next to the bed. 2. The blinds in the kitchen were broken. 3. There is a very old air con but no remote. That means no air con. 4. There is no telephone in the room. 5. The telephone number on the official website for mercure nelspruit is not answered. 6. The room had a bad smell, like old urine. 7. There were no face towels. 8. My room key had to be recoded at reception. 9. There were curtain hooks gone, I couldn't really close the curtains properly. 10. The carpet was filthy with a big burn mark. 11. There's broken tiles on the steps to the room. 12. The shower door was dirty and the floor slippery. 13. There is no floor towel when you exit the shower. I travel a lot, this is close to the worst hotel room I've been to in the last 20 years. On the plus point, the staff was friendly and helpful.
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Date of stay: August 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Pierre Meintjes, General Manager at Mercure Nelspruit
Responded 10 Aug 2022
Dear Hannes C, Thank you for taking the time to tell us, in detail, about your experience at the Mercure Nelspruit. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I am personally going to look into every single issue that you have brought up as we are currently busy with a refurbishing program. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Kaxana wrote a review Jul 2022
Maputo, Mozambique43 contributions17 helpful votes
I consider myself one of the oldest customers of the Mercure Hotel since many years, when the city of nelspruit was being built and one of the reasons was for the location and for being one of the most affordable and well-regarded hotels at the time. Unfortunately, I write as a constructive criticism that I don't have the same opinion, first because of the fact that it remains stagnant in time (cleanliness of the place, decoration , wifi service and quality of service) and mainly because of what happened in my last stay. Less than a month that did, during the stay for a few days it was paid in full ( 4 days), for other reasons we had to leave early on 2nd day . we had been told on the instructions of the hotel manager that the refund would be made by bank and only after 2 weeks at our insistence by email it was replied that it would not be possible.
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Date of stay: July 2022
Value
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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W00dy1968 wrote a review Mar 2022
Lydenburg, South Africa63 contributions7 helpful votes
+1
I have never visited a hotel with such shocking rooms. Dirty carpets, aircon not working, dirty aircon, dirty shower, linen too small, broken tiles, ants all over the place, gardens a joke. Reception area and bar/pool nice and staff excellent.
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Date of stay: February 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Mandisa Zwane wrote a review Jul 2021
1 contribution
The food and service at the restaurant was great but update is needed on rooms and proper cleaning. If you need piece of mind I would suggest the place, what I liked about the place it’s it convenient to shops next to mall.
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Date of stay: April 2021Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Nisha MacDougall, General Manager at Mercure Nelspruit
Responded 12 Jul 2021
Dear MandisaZwane199 Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. When we next upgrade the hotel, we will take your valid comments into consideration. Also, I have re-trained the housekeeping department to prevent reoccurrence. Sincerely
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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lad123 wrote a review Jun 2021
Rustenburg, South Africa69 contributions55 helpful votes
I stayed here a few years ago and gave it a rave review so I went out of my way to stay here again without checking the reviews. Well it is 0400 and I have not slept at all, They put me in a room above the pool filter and it is like being in a washing machine with the gurgleing, hissing, thumping and churning right under my head. Early on, I did ask reception to turn it off but they say that the maintenance guy had gone home. The wifi code doesn't work, I cant get the TV to switch on the bedside lights have no switches, the bath is stained, the carpets are burned so all I can do is stare up at the sagging ceiling. All this for a rack rate of over R1,000 per night. Shocking! I should have slept in my car,
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Date of stay: June 2021
Value
Location
Service
Trip type: Travelled on business
Room Tip: I was in room 203. Avoid
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Nisha MacDougall, General Manager at Mercure Nelspruit
Responded 23 Jun 2021
Dear lad123 I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Can you please email me with your reservations details so I can investigate your complaints? My email address is H2918-GM@accor.com. Sincerely
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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ProtopianNelson N wrote a review Apr 2021
Durbanville, South Africa1 contribution
General response to bad reviews is as pathetic as the place itself. The place doesn't even deserve a one star hotel rating. The rooms were beyond bad. The bedding wasn't fresh. Bathrooms pathetic. Lights don't work. Kettle broken. Coach and carpets dirty.
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Date of stay: April 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Nisha MacDougall, General Manager at Mercure Nelspruit
Responded 6 Apr 2021
Dear protopiannelsonn I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. In order o investigate the matter further so I can re-train the Housekeeping team, can you advise us on your room and name you made reservation? I could not find your username in our profile. Please email me details H2918-GM@accor.com Sincerely
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
€58 - €67 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
mercure nelspruit hotel nelspruit, nelspruit hotel
LOCATION
South AfricaMpumalangaNelspruit
NUMBER OF ROOMS
102
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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MERCURE NELSPRUIT - UPDATED 2023 Hotel Reviews & Price Comparison (South Africa) - Tripadvisor

Frequently Asked Questions about Mercure Nelspruit
Which popular attractions are close to Mercure Nelspruit?
Nearby attractions include i'langa Mall (0.2 km) and The Fun Company I'langa Mall (0.3 km).
What are some of the property amenities at Mercure Nelspruit?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Mercure Nelspruit?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Mercure Nelspruit?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Mercure Nelspruit?
Yes, free parking and secured parking are available to guests.
What are some restaurants close to Mercure Nelspruit?
Conveniently located restaurants include Mediterranean, Mugg & Bean, and RocoMamas I'Langa Mall.
Are there opportunities to exercise at Mercure Nelspruit?
Yes, guests have access to a pool during their stay.
Does Mercure Nelspruit have airport transportation?
Yes, Mercure Nelspruit offers airport transportation for guests. We recommend calling ahead to confirm details.
Does Mercure Nelspruit offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Mercure Nelspruit?
The staff speaks multiple languages, including English and Afrikaans.
Is Mercure Nelspruit accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.