the Rooms were not prepared properly, equipment wan=snt working and we had to change rooms. the Carpet needs proper cleaning, there were stains in some of the rooms. we found spiders in the curtains and Bathroom. bath tubs had a dark green and Brown discolouring, which is from not cleaning the tubs properly. No Security upon entering the premises. the... More

A month ago I came all the way from Australia to attend the wedding of Mariska and Nathan and all I can say is that EVERYTHING was amazing!!!!!! Everything From the special decor, surrounding, food, room, service and everything else was done and presented with so much care and excellent service. A visit to shangri-la is definitely on my to... More

Management and staff at Shangri-La exceeded our expectations from the moment we planned our booking to the minute we said our goodbyes. Staff at Shangri-La make one feel like old friends and family from the word go. The staff were on the ball and the fact that they had a sense of humour made for an interesting time. The breakfast... More

I attended the wedding of Mariska & Nathan over the weekend and WOW!!!! Not only was the wedding beautiful but the facilities and surroundings added to a suprise gettaway that I will treasure forever. It was definately worth the trip from JHB. The fantastic food together with the friendly staff attitude contributed to the spectacular site of gorgeous gardens and... More

I stayed at Shangri-La hotel for 3 days and I just had a positive feedback to the staff of the hotel.The service was excellent, you feel like you are at home.The accommodation is very luxurious and the interior decoration is very great. I can recommend anybody to your hotel with peace of mind.This hotel can be visited and still be... More

Good Surprises 1.the general condition of the establishment. 2.the surprise easter egg hunt for the kids 3.the beautiful ducks 4.the friendly staff members 5.the delicious breakfast buffet menu 6.the deco - restuarant 7.the friendly monkeys and cows 8.the peaceful and beautiful garden Bad Surprises 1.incorrect billing/quotation 2.room service - my linine was not changed after my baby pucked on it... More

We have never been treated with such warmth and sincerity anywhere else. The staff were most accommodating to our every need. I phoned last minute for a weekend booking for 10 members of my family and in-laws to be. Reception helped us very efficiently. We requested the boma/lapa for the evening for us to braai. Reception transferred me to the... More

Expecting nothing more than your average hotel, as we drove down the gravel road from the main road (D599), i was getting a bit irritated with the bumpy road (was a bit dark when we arrived), but mood quickly changed as we drove in to this almost unbelievable scenery of beautiful green curtain of trees. The staff is pleasant and... More

We visited for our second time and on arrival we decided to extend our stay with another day. Last time it was reasonable cold, but this time being summer, we could swim and play with the fishes, enjoy card games under the trees; we even did some star gazing. Our rooms were to the highest standard. The food was outstanding... More