Protea Hotel The Imperial (Pietermaritzburg, South Africa) - Hotel Reviews

Address: 224 Jabu Ndlovu Street, Pietermaritzburg 3200, South Africa

Region: South Africa > KwaZulu-Natal > Pietermaritzburg

Amenities:

Business Centre Restaurant Room Service

Hotel Style:

Ranked #5 of 8 hotels in Pietermaritzbu...

Price Range: €

Hotel Class:3 star (3*)

Official Description (provided by the hotel):: Protea Hotel Imperial - Your Ideal Conference Venue in the Heart of the City! A distinctive century old charm, rich with historic ambience and graceful prestige - Protea Hotel Imperial is a jewel in the heart of Pietermaritzburg. The hotel is designed and decorated to embrace the old charm and add a touch of modernism.Located only moments from Provincial Parliament, Protea Hotel Imperial offers crisp, clean and spacious single and double rooms, as well as luxurious suites. Captivating flavours and delicious tastes are the order of the day at the Garden Room Restaurant which offers world-class cuisine in a fresh open setting. The Garden Restaurant's mouth-watering buffet breakfast, lunch and dinner ensure all day satisfaction! The Supporters Bar offers a relaxed, vibrant atmosphere and is open from 10h00-23h00 daily if you need to wind down. Those wanting to enjoy delicious meals in the comfort and privacy of their rooms can call on room service, which is available daily between 06h30 and 20h30. Whatever your interest, be it history, leisure or sport; there are nearby activities for all. ... more less

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xerox_13

Empangeni, South Africa

1 review

“Not so bad!”

Reviewed 11 May 2013

We stayed at Protea Hotel Imperial on the 6th of May , during check in the lady was not friendly and proffesional. We were handed a key and the directions were not explained, few minutes later while i was the room one of the Housekeepers barged into the room without knocking, the menu in the room and the telephone on... More

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Dear Xerox_13, The TEAM at the Protea Hotel Imperial, would like to thank you for taking the time to share your feedback on your stay with us. Although you indicate your overall stay was comfortable, we are disappointed to hear that we have not been able to exceed your expectations. Together with the reception and housekeeping TEAM, we will review... More

MiciF

Reviewer

3 reviews

3 hotel reviews

Reviews in 3 cities

1 helpful vote

“Comfortable stay”

Reviewed 26 April 2013 via mobile

We arrived without a prior booking very late at night and the service was warm and friendly. The room was spacious enough and comfortable despite some marks on the linen. Would have loved to have breakfast there as the set-up looks beautiful with a water fountain but unfortunately we had to leave early the next morning to continue our trip.

Dear "MiciF", The entire TEAM at Protea Hotel Imperial is excited to hear that we have been able to create a comfortable & pleasant stay when traveling through the Pietermaritzburg area. Thank you for your recommendations on our beautiful historical property in down town PMB. We are looking forward to welcoming you back again soon, and do make sure you... More

DeanSouthAfrica

South Africa

Senior Contributor

41 reviews

18 hotel reviews

Reviews in 14 cities

28 helpful votes

“Grand old charm”

Reviewed 15 February 2013

We, myself, wife and 2 kids 11 and 10, stayed here for the midmar weekend. The hotel is in the centre of the town opposite the police station and the Natal Museum, it is an old block of flats that has been renovated so the rooms, we had a family double room, are large, each had a flat screen TV... More

Dear "DeanSouthAfrica", On behalf of the entire TEAM at Protea Hotel Imperial, we would like to thank you for your kind and honest feedback. The detailed feedback will be shared with all team members, allowing us to further improve our services and facilities on offer. We were disappointed to hear that we have been unable to impress you with our... More

Geoffrey A

Johannesburg

28 reviews

20 hotel reviews

Reviews in 18 cities

6 helpful votes

“Wonderful!”

Reviewed 22 November 2012

A wonderfully lovely hotel in the heart of the Pietermaritzburg CBD. The rooms are well kitted, and recently redone. The staff cannot do enough for you! Will certainly be going back for the great welcome and service

Dear Geoffrey A, What a "WONDERFUL" review. The entire TEAM at the Protea Hotel Imperial values your kind recommendations and will celebrate your comments around the service received. We are extremely happy to hear we have been able to exceed your expectations. Greetings to Johannesburg and we look forward to welcoming you back again soon! Warm regards, Rodney Bull -... More

NellieRod

Cape Town Central, South Africa

“Great Stay”

Reviewed 22 August 2012

Stayed at PH Imperial recently I found the hotel old world charm and tranquil. The rooms are spacious, comfortable and are kept in great condition. The staff are on top form - always attentive, friendly, professional, and the breakfast is superb. I discovered Boudouir biscuits on the buffet which brought back childhood memories. The conferencing facilities are also top-notch. The... More

Dear NellieRod, I am thrilled to hear you have enjoyed your stay with us at the Protea Hotel Imperial. Your detailed comments and kind recommendations are much appreciated and will be celebrated with the entire TEAM. I fully agree with you that our hotel still radiates that "old world charm" even though it has been recently refurbished, allowing for optimal... More

anita y

Klerksdorp

2 reviews

Reviews in 2 cities

3 helpful votes

“Disappointing Stay”

Reviewed 2 August 2012

My husband visited the Imperial Protea Hotel recently during a business trip. He was really disappointed with the relatively expensive hotel with nothing worthwhile. Firstly no service was available for help with the luggage. The air-conditioner was out of order. Each visitor receives a card for personal access to the room that was booked but during the night somebody opened... More

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Dear Anita Y, I would like to offer you my sincere apologies for the various embarrassing operational lapses your husband has experienced and I can assure you that all of your detailed comments have already been discussed with the various department heads in order to rectify these short falls. Clearly your experience does not reflect the standard of service we... More

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Jax34

Johannesburg, South Africa

Contributor

12 reviews

9 hotel reviews

Reviews in 7 cities

12 helpful votes

“Comrades”

Reviewed 8 June 2012

We stayed at the Imperial for Comrades. It was a down run and it was starting in Pietermaritzburg. It is a very cute hotel and has a very warm feeling about it. The staff were helpful in any concerns we had. The little restaurant serves its purpose and made really nice basic food. The rooms have all been redone and... More

Hi Jax34, Just a quick note from the entire TEAM at the Protea Hotel Imperial, to thank you for the positive review of your stay with us! Its truly appreciated! We hope you enjoyed the Comrades 2012 and would love to welcome you and your fellow cycling comrades back next year! Warm regards, Rodney Bull - General Manager Protea Hotel... More

Nonkoly

2 helpful votes

“Poor service, preferential treatment”

Reviewed 22 November 2011 via mobile

Checked in 22 November 2011 at 9:57 pm. Told dinner is closed irrespective of a plea made. Reservation was for Suite room but given single beds room.

Was this review helpful? Yes 2

Dear Guest, I am very disappointed to hear we could not live up to your expectations when visiting our hotel. I have already addressed the issues raised with our management team in order to capacitate them how to deal with these situation in future. Secondly, my sincere apologies for the confusion around your room reservation and the inconvenience experienced. I... More

Anniemac_9

Hobart Tasmania

“Don't bother”

Reviewed 7 July 2009

The staff here do not speak English and could not even take a room service order. The room was very expensive and not overly great. Room service took forever and most items on the menu were unavailable despite being a saturday night.

Our sincere apologies for not living up to your expectations when staying with us at the Protea Imperial in 2009. Your feedback has been noted and addressed accordingly. The hotel has been extensively refurbished, new management has been appointed and new service standards put in place. I do hope you will allow us the opportunity to be of service to... More

dancingpiglit

42 reviews

36 hotel reviews

Reviews in 35 cities

92 helpful votes

“Nice hotel with air of faded grandeur.”

Reviewed 2 June 2009

The Protea Imperial hotel has a sort of faded grandeur - the former ballroom now serves as the restaurant. The bar has a kitsch 70's feel and is an atmospheric place for a drink as long as you don't mind the sport (UK football and SA rugby on our visit). Bedroom was spacious and reasonably well equipped although the en... More

Thank you for your kind comments on your stay with us at the Protea Imperial in 2009. In order to further improve our services and facilities, the hotel has been extensively refurbished, new management has been appointed and new service standards put in place. The entire team looks forward welcoming you back soon when visiting Pietermaritzburg! At your service, Rodney... More

1-10 of 14 reviews

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Protea Hotel The Imperial Reviews, Pietermaritzburg

Protea Hotel The Imperial

14 reviews from our community

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