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All 26 Chandler hotels

Sheraton Wild Horse Pass Resort & Spa

4.0 of 5
5594 West Wild Horse Pass Boulevard, Gila River Indian Community, Chandler, AZ 85226
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Sheraton Wild Horse Pass Resort & Spa
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Ranked #6 of 26 hotels in Chandler
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863 reviews from our community

Traveller rating
    506
    228
    68
    35
    26
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Families
191
 
Couples
187
 
Solo
57
 
Business
293
 
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Phoenix, AZ
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 13 June 2013 NEW

I made trip reservations online for a local one-night get-away (we live only a few miles from the hotel) and the price for a deluxe king bed room was very affordable. The hotel surpassed both of our expectations in terms of quality and cleanliness of the rooms, and the overall interesting location in the desert just 5 minutes off the... More

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Arizona
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 of 5 stars Reviewed 10 June 2013

Everything about this resort hotel was wonderful and great. William at the front desk was super nice and friendly. I had a nice bacony and view from my room. Everyone at the hotel was very nice and wonderful and went out of their way for you. The food was great as well.

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Scottsdale, Arizona
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 June 2013

We went over Memorial Weekend to enjoy the resort pool, Raw Hide and outlets. The hotel was very nice, clean and the staff was SUPER friendly and amazing! The pool is a great family pool with lots of shallow play areas and water slide for all ages. Tip: there is a small boat on property that will take you to... More

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SHeckathorne, Manager at Sheraton Wild Horse Pass Resort & Spa, responded to this review
12 June 2013

Dear Guest, What a fantastic note about our property! Thank you so much for telling us about your stay and how you enjoyed our pool area. Our goal is to exceed your expectations and it sounds like we did. The pool area can be so much fun, especially over holiday weekends. We look forward to your next stay. Sincerely, Hanyo... More

Tucson,AZ
Contributor
19 reviews 19 reviews
15 hotel reviews
Reviews in 9 cities Reviews in 9 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 1 June 2013

This is a nice Hotel and use to be one of my favorites in Chandler,AZ I liked this hotel because they did not soak guests with a daily resort fee. If you needed Internet access in your room you paid extra for it. wanted to use exercise equipment at the Spa you paid a extra fee for it. Now however... More

Was this review helpful? Yes 2
SHeckathorne, Director of Sales at Sheraton Wild Horse Pass Resort & Spa, responded to this review
12 June 2013

Dear Guest, Our daily $20 Resort Service Charge (tax excluded) became effective March 15, 2013. It is clearly noted on all reservation details. We are sorry to have lost your business over this change in our business policy. Every resort in the Phoenix/Scottsdale and most major markets have this same policy. We wish that a flat fee for a package... More

Boise, Idaho
Top Contributor
64 reviews 64 reviews
9 hotel reviews
Reviews in 20 cities Reviews in 20 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed 29 May 2013

A conference took me to the beautiful Sheraton Wild Horse Pass resort. Reasonably close (by spread-out Phoenix standards) to the Sky Harbor airport, the hotel is in in Chandler Arizona and his hotel is just first rate. It is an enterprise of the Gila River Tribe and is very efficiently run by a very friendly and capable staff. I particularly... More

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SHeckathorne, Public Relations Manager at Sheraton Wild Horse Pass Resort & Spa, responded to this review
5 June 2013

Dear Guest, Wow! Thank you for your glowing and beautifully written review. We are always so happy to hear that a guest enjoyed our staff, our dining options and our setting. We hope that you will return and take the chance to try out our beautiful Aji Spa next time. We hope you can stay even longer next time. Thank... More

Albuquerque, NM
Senior Contributor
21 reviews 21 reviews
7 hotel reviews
Reviews in 14 cities Reviews in 14 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 29 May 2013

Conference facilities were nice with lots of room & AV equipment. Hotel rooms were also good. I found the staff very helpful and polite. Was staying at the conference rate, so seemed like a good value.

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SHeckathorne, Public Relations Manager at Sheraton Wild Horse Pass Resort & Spa, responded to this review
4 June 2013

Dear Guest, We are glad to hear that you enjoyed your visit. We hope that your conference experience was productive and that many lasting memories were made during your time in Arizona. We appreciate your positive review and recommendation. Please come see us again. Sincerely, PR Director More

Mount Holly Springs, Pennsylvania
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 28 May 2013

I was here for a conference and I'll grant you its a nice place that is kept clean, and has nice desert scenery. But for the money, the room was too small, the remote for the TV worked at a very short distance and the AC was very loud. I don't get why you'd build a place that forces you... More

Was this review helpful? Yes 1
SHeckathorne, Public Relations Manager at Sheraton Wild Horse Pass Resort & Spa, responded to this review
6 June 2013

Dear Guest, We are sorry to hear that your stay was anything less than perfect. We work hard to ensure that our guests’ experience at our resort is flawless and we regret that we missed this mark during your visit. Thank you for taking the time to write a review. We believe that feedback is a powerful tool and appreciate... More

Conroe, Texas
Contributor
13 reviews 13 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
15 helpful votes 15 helpful votes
1 of 5 stars Reviewed 17 May 2013

I'm concluding an unspectacular three day business stay at this so called "5 star resort". I paid $10,000 to sponsor a small conference here which included breakfast, lunches and meeting facilities. I also paid separately for rooms, food, beverage for me and two of my associates. To say that this staff is uncaring, untrained, unresponsive and aloof is an understatement.... More

Was this review helpful? Yes 3
SHeckathorne, Director of Restaurants & Bars at Sheraton Wild Horse Pass Resort & Spa, responded to this review
28 May 2013

Dear Guest, I am terribly sorry for the impression you have of our resort. It is never our intention to come across rude or unresponsive to your needs. We take a great deal of pride in the level of service we strive to deliver and your experience is not typical. There seemed to be many opportunities where we could have... More

1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 15 May 2013

After having dinner at the Lobby Bar, we left my daughter's sweater. We called right away and were told it had been found and we could return to pick it up. Upon returning a friendly staff member asked for a name but no description of the sweater. 20 min later was told housekeeping on the way with sweater. But then,... More

Was this review helpful? Yes 1
SHeckathorne, Manager at Sheraton Wild Horse Pass Resort & Spa, responded to this review
28 May 2013

Dear Guest, I would like to thank you for the feedback you provided about the challenges experienced while trying to retrieve your lost item. Our number one priority is to ensure a stress-free stay, while you are at our resort. We obvioulsy failed to do that for you and we are so sorry. We are working to gather more information... More

Keswick, Virginia
Senior Contributor
21 reviews 21 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 11 May 2013

I took my wife to Kia Restaurant at the Sheraton Wild Horse Pass Resort & Spa in Chandler, AZ for her birthday. This restaurant is truly one of the finest restaurants we've ever dined at from Hawaii eastward through Europe as well as South America. The food was elegantly prepared, the ambience was all one could have hoped for, admiring... More

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SHeckathorne, Kai Manager at Sheraton Wild Horse Pass Resort & Spa, responded to this review
5 June 2013

Dear Guest, Thank you for taking the time share your experience at the Kai Restaurant at the Sheraton Wild Horse Pass Resort & Spa in Chandler. We are delighted to hear you were able to enjoy our ambiance and service! We hope your travels bring you back to our desert oasis again soon. Warmest Regards, Kai Manager More

 
 
Sheraton Wild Horse Pass Resort & Spa
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Additional Information about Sheraton Wild Horse Pass Resort & Spa

Also Known As:
Sheraton Wild Horse Pass Hotel Chandler
Sheraton Wild Horse Pass Hotel
Sheraton Wild Horse Pass Resort
Sheraton Chandler
Chandler Sheraton
Sheraton Wild Horse Pass Resort And Spa
Address: 5594 West Wild Horse Pass Boulevard, Gila River Indian Community, Chandler, AZ 85226
Phone Number:
Region: United States > Arizona > Central Arizona > Chandler
Amenities:
Bar/Lounge Business Centre Fitness Centre Free Parking Pets Allowed Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotels in Chandler
#1 Luxury Hotels in Chandler
#5 Business Hotels in Chandler
#6 Family Hotels in Chandler
Price Range: €€
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
The Sheraton Wild Horse Pass Resort & Spa is located in the Sonoran Desert on an expanse of rugged Arizona landscape where the ancient vistas, mountains, and roaming wild horses remain untouched. ... more   less 
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