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BEST WESTERN PLUS Landing Hotel

4.0 of 5
3434 Tongass Ave., Ketchikan, AK 99901
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BEST WESTERN PLUS Landing Hotel
Ranked #2 of 9 hotels in Ketchikan
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69 reviews from our community

    Trip type
Traveller rating
    34
    28
    3
    2
    2
Date Rating
Seattle
1 review
5 of 5 stars Reviewed 18 April 2013

A shout out to Walt who made things right on a cold misty night in Ketchikan. Thanks from a grateful traveler with a mixed up reservation. Great location and a shuttle from the airport ferry drop saves a long walk or a taxi fare.

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akhotel, General Manager at BEST WESTERN PLUS Landing Hotel, responded to this review
19 April 2013

Dear Frequent Traveler, We are very happy to hear that Walt was able to make things right for you when you checked into the hotel. Walt has been with us almost 10 years now and does an excellent job for us. We are glad you were able to experience his helpfulness. We are also happy that you were able to... More

Douglas, Alaska
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 8 April 2013

Captivating service from front desk to restaurant to room service staff. Central location, ample parking, well lite and safe. Very clean. Alcohol drink prices on the high side. One morning at 6AM in the stair well, one couple was interrupted and the women said to the man "I still want my twenty dollars."

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See 2 more reviews by JLPBCPhD for Ketchikan
akhotel, General Manager at BEST WESTERN PLUS Landing Hotel, responded to this review
9 April 2013

Dear JLPBCPhD, Thank you for taking the time to provide your feedback regarding our hotel. I would like to apologize on behalf of the hotel for the encounter you had on the stairwell. We are only able to control the situations and actions in our hotel that are brought to our attention or those for which we are aware. We... More

Bellingham, Washington
1 review
5 of 5 stars Reviewed 28 March 2013

The Landing is a great value in beautiful Ketchikan. Staff are warm and genuine. Centrally located, close to grocery and ferry. Free shuttle can take you places if you didn't a car. All in all, this is a wonderful place, a "home away from home".

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akhotel, General Manager at BEST WESTERN PLUS Landing Hotel, responded to this review
29 March 2013

Hello Ken, Thank you for saying we are a " Home away from Home" for you. We strive to make sure every guest feels that way when staying with us. And yes, our staff are very genuine in their warm, friendly, geniune caring for our guests. Our location close to the Airport ferry and across from the Alaska Marine Hwy... More

Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed 24 March 2013 via mobile

We are a family of 4 with pets passing through going to anchorage😊convenient, clean rooms. Helpful and awesome staff... Love the shuttles! The landing resturant - wonderful home cooked food, the resturant staff- best customer service ever! The area is quiet and safe. I'd definitely recommend this hotel to any friends or family that may pass through. Thank you so... More

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akhotel, General Manager at BEST WESTERN PLUS Landing Hotel, responded to this review
26 March 2013

Hi B Lawrence: Was great to hear that you felt like you were home. We strive to give our guests that feeling. Most of our staff have been with us for many years and we believe that helps us with that consistent friendly service. We are glad you made use of our complimentary shuttle van service to get you around... More

Fairbanks
1 review
5 of 5 stars Reviewed 22 March 2013

Have stayed here several times, and each time have found it to be welcoming both to me and my pet. I have an Irish wolfhound and there never has been any hesitation about accepting an dog this huge. The restaurant is convenient and the wait staff goes out of its way to insure your order is exactly how you want... More

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akhotel, General Manager at BEST WESTERN PLUS Landing Hotel, responded to this review
26 March 2013

Hello LindenFairbanks, We are happy to hear that you enjoy your stays at the Landing. We are all pet lovers here and welcome pets of all sizes. Living in Alaska you have to expect large dogs traveling with their masters. We have rooms set aside that are convenient for the pets as well as the owners when they need to... More

Juneau, Alaska
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 15 March 2013

Its tough enough with the day in and day out stress when you have to leave home for work. Its nice to have a place thats a close comfort to home with friendly people and staff to take the edge off the stress..

Was this review helpful? Yes 1
akhotel, General Manager at BEST WESTERN PLUS Landing Hotel, responded to this review
21 March 2013

Hi Daniel, We are happy to help with the stress of traveling for you. Our staff wants your stay to be a home away from home and are happy to hear that we were successful with your stay. We appreciate your comments. We hope to see you again soon in Ketchikan and at our property. Sincerely, Linda Peters General Manager More

Canada
Senior Contributor
31 reviews 31 reviews
18 hotel reviews
Reviews in 19 cities Reviews in 19 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 14 March 2013

Fabulous room with fireplace, wonderful King bed and wrap around windows, however as it faces the main road it was noisy from about 5am on, we remembered to shut the windows the second night which helped. Extremely friendly and helpful staff, we had a very pleasant evening with Linda the manager at her Wednesday evening meet and greet. Across the... More

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See 2 more reviews by ozart for Ketchikan
akhotel, General Manager at BEST WESTERN PLUS Landing Hotel, responded to this review
15 March 2013

Thank you for taking the time to review our property on Tripadvisor. We are happy to hear that you enjoyed your visit with us. Also, I was very surprised to hear of all the traffic you encountered in your room during those hours. I am still investigating where those folks are all going at that time of the morning. Thank... More

Vancouver, WA
1 review
4 of 5 stars Reviewed 15 February 2013

What better place to begin your Alaskan adventure? The Best Western Plus Landing Hotel offers great service, a warm and welcoming environment, and easy access to the historic downtown of Ketchikan, the Inter-Island Ferry (a great way to visit Prince of Wales Island), float plane tours, charters boats for fishing excursions and much more. .

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akhotel, General Manager at BEST WESTERN PLUS Landing Hotel, responded to this review
20 February 2013

Thank you for taking the time to review our property. We are happy to hear you feel we are the place to begin your Alaska Adventure. Thank you for your kind words about our staff. We do pride ourselves in very caring,helpful, friendly service. Our location as you stated across from the ferry terminals is great for the arrivals and... More

Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 22 January 2013

I travel to Ketchikan frequently and have stayed here many times. It's a very busy hotel, but generally clean & comfortable. The rooms closest to the front desk can be smoky, or noisy due to early morning garbage collection, so avoid those. Gym is good, restaurant good (service better than Alaskan standard), location good for airport & ferry & bus... More

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akhotel, General Manager at BEST WESTERN PLUS Landing Hotel, responded to this review
23 January 2013

We appreciate your taking the time to do a review of our property on Tripadvisor. We value your comments and use them to improve our service for our future guests. Our rooms near the lobby and restaurant are the oldest in the hotel and although they have been updated recently they do have some noise issues.Our East Wing and North... More

Phoenix, Arizona
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 17 January 2013

We have stayed at this hotel many times and have ALWAYS enjoyed it .. the staff is wonderful, very friendly and always helpfull! and ... Best Western has the BEST beds in the country! I have a bad back and this is the ONLY hotel I will stay at .. unless I don't have a choice .. I will drive... More

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See 4 more reviews by puttputt62 for Ketchikan
akhotel, General Manager at BEST WESTERN PLUS Landing Hotel, responded to this review
22 January 2013

We appreciate your taking time to review our property on trip advisor. We also appreciate your loyalty to the Best Western brand. We are happy to hear you enjoy our stays with us and that we have furnished you with some valuable amenities with our beds and shuttle van. We look forward to your next visit with us. Linda Peters,... More

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Additional Information about BEST WESTERN PLUS Landing Hotel

Also Known As:
Best Western Ketchikan
Ketchikan Best Western
Address: 3434 Tongass Ave., Ketchikan, AK 99901
Phone Number:
Region: United States > Alaska > Ketchikan
Amenities:
Bar/Lounge Business Centre Fitness Centre Free High-Speed Internet Free Parking Pets Allowed Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
Ranked #2 of 9 hotels in Ketchikan
Price Range: €€
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
With 107 rooms and suites, this beautiful hotel is your first stop traveling via Alaska Airlines, Alaska Marine Highway or the Inter Island Ferry. The BEST WESTERN PLUS Landing also houses the two most popular local restaurants in Ketchikan. The extremely busy Landing Restaurant, open from 6am daily serving breakfast all day, lunch and dinner. Jeremiah's the upstairs pub featuring an open kitchen, casual dining, and is open till late. There is a cozy fireplace, full cocktail service, beers on tap and an outside deck overlooking the Tongass Narrows. The well appointed guest rooms and suites offer everything the discerning guest could need. There is high speed internet and complimentary wireless throughout the property, secure parking, a fitness center, business center, guest laundry, courtesy shuttle service and premium cable TV with HBO. ... more   less 
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