The shower experience was extremely disappointing, warm (never hot) to cold water at a moments notice, nothing you could do to control the temperature. This was after running the water for MINUTES just to get warm water. Restaurant and bar were both closed for private parties, which isn't such a big problem, but it would've been nice to know at... More

Do yourself a favor, book some place else. This place really need some TLC. The food at the restaurant was nothing to write home about either. More

We have stayed here several times. Located next door to the terrific Alaska State Museum and within easy walking distance of downtown Juneau and the cruise ship docks. An added feature is their easy parking, especially for this location. While the Prospector doesn't look so great from the outside, the rooms are clean and very spacious with two queen beds,... More

The only thing going for this hotel is they will take pets. Where do I start on this dump? The missing and water stained ceiling tiles, the dirty chair in the room, the musty smell throughout the hotel or the dirty bathrooms. The Wi-Fi not working pales in comparison to the others. More

First off, poor customer service. We booked a room via Expedia, had some good and bad reviews. Was told by a local that the hotel was under new management and had greatly improved. I don't see how. We stayed in a mountain view room, upgraded from a garden room. I would have totally freaked out if I got stuck in... More

First off let me state that we got upgraded to a nicer room than we booked. I booked one of the "basement" rooms, which review poorly, off an on-line booking agency because I wanted something cheap. When we got there we had a view room on the 4th floor, so my review is probably going to be skewed to the... More

It can be difficult to find an economical hotel in Juneau that meets your expectations. This hotel provides large, clean rooms at reasonable rates (for Alaska). We were lucky enough to get a very good rate on Expedia, which was way under other rates for hotels in the area. It is within walking distance from downtown, which is also convenient.... More

Very disappointing. Don't believe the pictures. I stayed with my family of five adults. We broke up our stay,1 night at Prospector, 2 nights in Skagway and 2 nights back at the Prospector. We booked a suite for five, months in advance. The first night was a suite. When we left the first time we confirmed the suite again. When... More

I stayed at here as part of a class trip. I was placed in room 115. It was in the basement. THe room wreaked of Cigarette smoke. I contacted the front desk and they said they were full and there was nothing they could do. Inside the room had sagging and stained acoustic ceiling tiles, no alarm clock, no iron... More