Modern hotel with seperate office area in room. Close to subway and many restaurants located nearby. Staff was friendly and always helpful. Very clean and comfortable. More

Despite the famous name and the great location of the hotel, the service there is bad. First, the staff have a careless attitude and do not care if a guest is unhappy. Most of us agreed it's one of the worst hotels we've ever seen in terms of service. In a 5-day stay for an important group business meeting, my... More

Stayed at this hotel for 4 nights in December. Hotel is just off Nanjing Road and thus very central. The rooms are on the small side, but clean and sufficient for 2. The staff were helpful and polite and the turndown service with chocolates every evening was a nice touch. Breakfast was quite good with a large variety of dishes.... More

This hotel is located in peoples square ,where better for shopping ,sightseeing or business.It has very quiet rooms well furnished ,a lovely swimming pool and best of all a good choice of restaurants.Try the revolving restaurant on the 45 th floor for the best views of Shanghai ,a good time is for Sunday lunch with a great choice of top... More

My husband and I stayed here on our way back to the UK from Australia. The hotel is in an ideal location directly opposite People's Square. The room was very spacious and very clean and well decorated. The bathroom was very novel with a window in the main room looking into it. There were blinds to allow privacy. The bed... More

We were so pleased we picked this hotel; our room was lovely & quite, spacious (compared to our next stop in Hong Kong !) and had a comfortable bed. The location is great you are basically opposite the People's Square where you can visit the Museums, access the Metro and there are always taxi's out the front and the double... More

I asked for a non smoking room but the room still smell like stale smoke. Good beds and nice size rooms. Great location and I do recommend if you are looking for a hotel close to People's Square. More

first: it's a 5-star hotel and I paid for that. second: hall/lobby is very poor, compared to other hotels location: good, close to people square and real down-town. For a turist it's an excellent location, for businessman, to move fast from a place to another, might be not the best location. third: breakfast is really poor. The typical non-typical international... More

As I arrived early in the morning I contacted the hotel before arrival and requested an early check-in. I was told that a room would be availble from 09:00. Unfortunately that didn't prove to be the case and I wasn't actually able to check-in until about 10:30. The front desk didn't really follow up on this very well and I... More