very clean, friendly staff and very good location.
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- Four Seasons Shanghai
- Shanghai Four Seasons

very clean, friendly staff and very good location.
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We are glad that you enjoyed staying with us. We are honored to be part your trip. Sincerely look forward to welcoming you back.
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I arrived on a warm December day. The lobby was surprisingly warm, smoky and humid which I didn't appreciate. I'm just not used to having to smell cigarettes any more living in the US. I'd just come from the US and stopped in to the Chinese restaurant off the lobby. It was tasty with impeccable service and few customers but...
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Dear bktw, thank you for your valuable comments. We naturally are concerned to read your feedback relating to restaurant air environment and service, and apologize for any inconveniences caused. We really appreciate your suggestion on smoking issue. It has got the management attention with action plan implementation. We will also convery your precious feedback to the manager of Cafe Studio....
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Stayed 2 nights in a whirlwind trip to China. A 5-star hotel was our christmas treat to ourselves. Smooth checkin and once we were up in our room, we had a fabulous welcome pot of authentic chinese tea and snacks - which after our flight - was a welcome we thoroughly needed. A very comfortable and big room (love the...
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We are glad that you enjoyed staying with us. We are honored to be part of your trip. Sincerely look forward to welcoming you back.
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The hotel itself is beautiful and in a great location to walk to Westgate Mall, Nanjing Road or The People's Square, among many other Shangai landmarks.
As for dining, the Four Seasons Shanghai - seven days a week - breakfast, lunch and dinner buffets are unparalleled.
It's a shame that U.S. Four Seasons properties don't mimic this property at their...
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Thank you very much for your valuable comment! So glad that you enjoyed our concierge, executive club and F&B outlet. We sincerely look forward to your next visit in the near future.
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It has a convenient location, near the Nanjing West Road subway station, about 8 -10 minutes away and there are quite a number of shops and restaurants near subway . But beware that now next to the hotel is a very big construciton site. It looks that it would take at least 2 -3 years to complete.
Layout of lobyy...
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Stayed the last 3 days of a 2-week trip. Staff went above and beyond. Had a communication problem with a tailor and the concierge translated my concerns. The breakfast buffet was great too. Very welcoming. For two women traveling alone, we felt very safe here too.
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We are glad that you enjoyed staying with us. We are honored to be part of your trip.Sincerely look forward to welcoming you back.
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I had been discouraged to book this hotel based on a number of TA reviews saying the hotel wasn't up to Four Seasons standards. Having stayed at a fair number of Four Seasons I am used to the usual exceptional service, so I had booked elsewhere but at the last minute I thought I would give it a try for...
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Thank you so much for spending time on sharing your experience.We really appreciate your trust on Four Seasons Hotel.We will strive to maintain our best service and facilities to exceed guest expectation.Sincerely look forward to welcoming you back. Should you have any questions and concerns, please contact us directly through pr.shg@fourseasons.com.
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...I think one or half notch below what you would typically solid expect from a Four Season around the world. The location was my biggest complain, it's far from most tourist attractions. Service was also below expectations. Hotel staff at the front desk and concierge were not helpful and actually felt like they had an attitude issue, quite strange as...
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Dear Guest,
Thank you for your comments posted on TripAdvisor relating to your stay with us of late last year. We naturally are concerned to read your feedback relating to concierge and front desk service and apologize for any inconveniences caused and would appreciate more details in order to address the shortcomings.
Thank you in advance and I can be...
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My wife and I stayed here during our 5 day visit in Shanghai. This hotel is centrally located with easy access to most of the neighborhoods in Shanghai. As expected from a Four Seasons hotel, they provide well appointed rooms with excellent service. The gym and pool area are quite nice and the breakfast buffet is amazing! Would definitely stay...
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We are so happy that you enjoyed your stay with us. Thank you for liking our gym, pool and breakfast. Sincerely look forward to welcoming you back. Should you have any questions and concerns, please contact us directly through pr.shg@fourseasons.com
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Very friendly staff. Excellent food and service, and very welcoming atmosphere. Highly recommended.
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