I arrived on a warm December day. The lobby was surprisingly warm, smoky and humid which I didn't appreciate. I'm just not used to having to smell cigarettes any more living in the US. I'd just come from the US and stopped in to the Chinese restaurant off the lobby. It was tasty with impeccable service and few customers but... More

Stayed 2 nights in a whirlwind trip to China. A 5-star hotel was our christmas treat to ourselves. Smooth checkin and once we were up in our room, we had a fabulous welcome pot of authentic chinese tea and snacks - which after our flight - was a welcome we thoroughly needed. A very comfortable and big room (love the... More

The hotel itself is beautiful and in a great location to walk to Westgate Mall, Nanjing Road or The People's Square, among many other Shangai landmarks. As for dining, the Four Seasons Shanghai - seven days a week - breakfast, lunch and dinner buffets are unparalleled. It's a shame that U.S. Four Seasons properties don't mimic this property at their... More

It has a convenient location, near the Nanjing West Road subway station, about 8 -10 minutes away and there are quite a number of shops and restaurants near subway . But beware that now next to the hotel is a very big construciton site. It looks that it would take at least 2 -3 years to complete. Layout of lobyy... More

Stayed the last 3 days of a 2-week trip. Staff went above and beyond. Had a communication problem with a tailor and the concierge translated my concerns. The breakfast buffet was great too. Very welcoming. For two women traveling alone, we felt very safe here too. More

I had been discouraged to book this hotel based on a number of TA reviews saying the hotel wasn't up to Four Seasons standards. Having stayed at a fair number of Four Seasons I am used to the usual exceptional service, so I had booked elsewhere but at the last minute I thought I would give it a try for... More

...I think one or half notch below what you would typically solid expect from a Four Season around the world. The location was my biggest complain, it's far from most tourist attractions. Service was also below expectations. Hotel staff at the front desk and concierge were not helpful and actually felt like they had an attitude issue, quite strange as... More

My wife and I stayed here during our 5 day visit in Shanghai. This hotel is centrally located with easy access to most of the neighborhoods in Shanghai. As expected from a Four Seasons hotel, they provide well appointed rooms with excellent service. The gym and pool area are quite nice and the breakfast buffet is amazing! Would definitely stay... More

Very friendly staff. Excellent food and service, and very welcoming atmosphere. Highly recommended. More