Breakfast was great. Staff was helpful and flexible. Location was convenient.
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- Swissotel Grand Hotel Shanghai
- Shanghai Swissotel Grand Hotel

Breakfast was great. Staff was helpful and flexible. Location was convenient.
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Thank you for your short yet nice, inspiring comment on us. It's our great honor to have you staying with us and we look forward to welcoming you back soon.
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I stayed at this hotel on a 3 day Business trip. It was my first experience with Swissotel Shanghai and I'm glad I stayed there. The hotel is modern with excellent facilities. Rooms are big with great beds and pillows. Food was particularly good and diverse at the Breakfast buffet. The Hotel staff was in general terms good, althouhg the...
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We are very glad you had a good experience in the Hotel, and it's a great encouragement to us for a better result. For your service suggestion, we will definitely look into it and strengthen the training. Thanks you again.
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I've stayed at this hotel 6 or 7 times now. The room rate is very reasonable in a good area (Jing'An). The rooms are nicely appointed and a good size. Unfortunately, in 2012 there are hotels that still charge for internet access, and this is one of them. They charge the same as i pay for a full month, for...
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Much appreciate your time and comments, and we will continue improving ourselves in different ways to need guests' need.
If you book our Executive Club Rooms or above next time, and you will have internet complimentary with other great benefits. Look forward to your coming back.
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Had a great time staying there. Great food, nice Spa. Western 5* standard...
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Thank you for your nice words on us, and we will keep up. Look forward to welcoming you back.
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As a frequent traveller in Shanghai, we chose this hotel becuase it is the nearest one to our office. I reached their Eleva level of the Swissotel Circlea fter a few stay.
We understand the quality of services in China. And we know Shanghai services standard is even worst when compare to other big city in China like Guangdong. This...
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We do appreciate your time and share with us your experience. We will look into the issues seriously and hope we can have you back for a better stay.
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Overall hotel location is great; directly adjacent to a subway stop, not too far from Xintiandi for those who are inclined to visit there. My wife and I stayed for five nights but had a horrendous experience with the front desk staff regarding a mix-up of breakfast charges, etc, which was later resolved by the General Manager after returning home,...
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Thank you for your time and raise your concerns for our attention, which we take it as a gift for our improvement.
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I've stayed in Swissotel for a couple of times and they have never failed in service. The room is spick and span, great location (near to Jing An station), superb variety of food for breakfast (one of the best I ever had). I normally stayed for 3 - 4 days and very much enjoy breakfast with different food everyday. I...
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We do appreciate you are our loyalty guest and thank you for your encouragement, we will keep providing good service and facilities to you and all the guests staying with us.
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The Swissotel Grand Shanghai is very strategically located close to some good shopping & buisness areas. It also has a Metro station close by, which connects you to various points of interest in Shanghai city. The Hotel offers excellent Hospitality and amenities for which the Swissotel Group is famous for. Their Coffee Shop offers an excellent breakfast for a Buisness...
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Thank you for your time to share with us your pleasant experience with our hotel, and show your prefernce in Swissotel Hotels & Resorts. We will try to allocate room as your preference next time.
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If you have to be in Shanghai downtown, next to Hilton , Swissotel is a great venue. Rooms are very confortable, restaurants are fine and service is great.
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It's good to know you enjoy our location, and we are keeping communication with the Chinese restaurant and try our best to assist them for a better service as well.
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My fiancé and I stayed 2 nights here and 2 nights in Shangrila Pudong. In my opinion, this place is value for money.
First, it's in a great location in Puxi. The Metro is just right outside the hotel. Even though it's with easy reach from all main areas, it's located in a quiet corner. We walked from there to...
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We appreciate your time to list all your favors in detail of our hotel, and it's really inspiring for a better achievement. We look forward to welcoming you back.
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