We made reservations for three nights. Unfortunately, we had to cancel due to illness. We cancelled in advance of our reservations. We have been charged for all three nights. We have called the manager three times and he/she has not returned our calls. Things happen in life and obviously greed is what they represent in Gulf Shores. We have never... More

Very friendly customer service, the room were very clean and the location was great, just 1.4 miles from the public beaches. Excellent selection of items in the breakfast menu( hot continental menu). Thanks

We came to the Gulf Shores on a whim, having never been to the area before. The hotel is a little difficult to find, but I actually enjoyed the seclusion behind the bank off of the main strip. The gentleman that checked us in (I think his name was Mark- bearded gentleman) was pleasant, fast and very friendly. He definitely... More

We were greeted by friendly staff, who promptly checked us in. The elevators were quiet and very smooth, which is a big plus for someone, like me, who hates them. The rooms were clean, and smelled great. They were spacious enough, and had a refrigerator and microwave in there, which came in handy. The bath had hot water, only down... More

We arrived and did not have reservations. Jenny was very pleasant while finding us a room. The hotel was clean and the room was excellent. We really enjoyed our stay!! Housekeeping was also helpful. This hotel was very close to the beach and other attractions. I would stay again!!

The tv service was horrible. It is now on dish or something and you could get some channels a liIt would come in and out no matter what they tried. Orange juice was horrible in the morning. I do not know if they were trying to save money or what but it was nothing but water. Pancake machine did not... More

Our first stop on a trip across the country. I hope are this lucky with all our accomadations. Not my first choice but I'm glad it eneded up being my final, as it was a pleasant surprise. The room was clean and comfortable and the staff was helpful. What more can a traveler ask for?

We stayed here for a group golf trip during spring break time. I was a big nervous about the timing, but as I didn't choose it, decided to just see what happened. It turned out very nice - even though the hotel was crowded with kids, families, teenagers, etc. we were not bothered by it. Housekeeping kept up very well... More

A quick trip to Gulf Shores, AL, for some shopping and relaxation was perfectly accented by our choice to stay at Holiday Inn Express Hotel & Suites. This property offers exceptionally spacious rooms, well appointed, very comfortable, complete with a complimentary hot breakfast bar to get the day started. Close to the beach and to outlet shopping makes this an... More