Me and my wife stayed in this hotel in February, 2010 on our way to Singapore and February 2011on our way to Dubai. The Hotel provides complementary airport pickup and drop service. The property is located in Goregaon surrounded by hills giving a great view.The rooms were elegant. We were well received at the Reception. We had complementary Breakfast and... More

A splendid property from a distance and even upto entrance lobby. However, you can start experiencing poor services and mismanagement from there itself. Neither check in is smooth, nor the way to escalators are marked. Carpets have distinct stink, as not seen the sunlight since ages, a very unhygienic feeling. Rooms are big and lavish, but no maintenance, absolutely no... More

I used to love staying at the Palms for two - three weeks ; twice a year because of the location. Away from the mad city rush and the view. But it is time to reconsider. Staff turn around is horrific. All the brilliant staff have left. Serious management problems. The food used to be excellent but has gone totally... More

When you are heading from Pune to London and not very glad about flight cancellation....get to land in this beautiful property all away from the hustle and scorching heat of the city is bliss! was extremely satisfied with the hotel lobby, amazing job by the bellboy/doorperson who alone took all our luggage to the rooms split wide away from the... More

This place is more like a remote - forgotten resort. Not easily accessable and we have go through a very long and dirty road through Aaray Colony. Check in was smooth, room is reasonably good. Food is too expensive and room service pathetic. A decent meal could cost you anything between Rs.2000 upwards. Cabs & Autos refuse to go this... More

I had the most terrible hotel experiences of my life this January 12. Starting with finding the hotel..no lights..pitch dark and to top it all was under renovation. Poorly trained staff and personnel. Horrible food and the entire area where the hotel is situated smells bad because of the nearby milk farm drainage system. Poorly furnished. I found just one... More

It's a horrible expeirence staying there for 5 days. 1. when I checked in they brought me to a room with people inside. 2. the hotel is old like 50 years ago, messy everwhere. 3. for two days they shut down the electricy from 14:00-18:00. 4. Need to call IT several times a day every time you turn on your... More

I stayed in this hotel during 1st week of december. Stayed in a suite. From outside it looks grand. All types of services are extreemly poor. Rooms are not up to the mark. Nothing was working. Massage cahai was not working. A/C was not at all effective. My friends in other rooms also had same complaint. phones were not in... More

Hotel does not have proper administration. Front desk is frustrating. Despite of confirmation before more than 15 days pick up was not arranged. Break fast and dinner spread is not good and expensive if you compare it with spread. Restaurant does not have enough waiters to serve the guests. Drinking water seems to be scares. Rooms requires maintenance. Do not... More