Upon arriving on the ferry, I was shocked at the exterior of the hotel - very disappointing. However, once you go inside it all changes. The staff is very helpful and professional. The served dinner was lovely, although the buffet was not great. We had a lake view room and moved the couch in the room to face the lake... More

Stayed here for two nights in April. Location was good as it is just next to the pier where you can take the boat to travel to other spots on the lake, also only a 10-15 mins walk to the cable car station. The room I stayed is a lake view room and was very big. You can enjoy the... More

We stayed one night in the Moon Deluxe Room, with breakfast and dinner. Upon our arrival, the staff welcomed us warmly, checking was a breeze. The nice reception lady lead us to our room and gave us a nice short intro for all the facilities. The room looked out to the lake and is a pretty sight during the day,... More

After reading some negative reviews on Crystal resort SML, honestly, I was managing my own expectations for our check in. My husband and I stayed for 2 nights in the Deluxe lake view room (Moon). The facade and some aspects of the resort may not be what one expects of a small luxury hotel. However, at the end of the... More

We stayed here for 2 nights, and booked the Moon Deluxe Lake View room, which comes with breakfast and dinner. Room The room was interesting, as it has an open concept, and mirrors everywhere. Which essentially means that you can't lock any of the rooms (eg. toilet, shower room), and you should only stay in the room with someone you... More

Stayed here for 4 nights on leisure with the main aim for rest and relaxation. This hotel was chosen as it was featured in the SLH group, but our experience had left a lot to be desired and does not do justice to other hotels featured in the same group. Our stay was marked by too many flaws that felt... More

It was rather difficult getting to the hotel by public bus (from HSR Taichung Station) as we alighted at the wrong side of the lake. After getting some directional help from the friendly locals, we managed to find our way to the hotel. The hotel is strategically located next to the lake and there were interesting food shops around it.... More

We booked this hotel through one of the popular hotel booking sites. We booked and were charged for a Dawn Double Room featured with views overlooking the city. This is what our confirmation told us. The room was comfortable, however the views overlooking the city happened to be the wall of the building next door. When we queried with reception... More

My wife & I were coming to Taiwan for the first time for a conference. We avoid cities and are not real interested in museums, temples and historic sites of places we will probably never visit again. We're looking for beauty, fresh air and quiet time together. Crystal was great. We stayed in the VIP room & had a balcony... More