The service was great. We were greeted by the manager who was friendly and warm. He even spoke with us about his Travels in Canada. The rooms were adequate. The views was overlooking the river so that was lovely but the room itself was nothing special. The food was my least favorite part. It was pretty disappointing however the view... More

great elephant watching over lazy breakfast. Another great hotel located by our driver, Nazar. It was the end of the season and therefore hotel pretty empty - as a result no buffet in evening and we should have dined out rather than stayed at the hotel. But great spot to watch the elephants in comfort.

I stayed at the hotel for one night having wanted to visit Pinnawala to experience the elephants bathing in the river.. to be honest this is the only thing the hotel has going for it. In my opinion it was the worst hotel I stayed in in Sri Lanka and I couldn't get out of the place fast enough. We... More

The hotel was over our expectation with its big, clean rooms, beautiful view from the balcony, nice meal in the restaurant. We arrived at about midday and we got our room at once. We had a wonderful view to the bathing elephants in the river. We went for a walk to the village at about 5:30 but everything was closed,... More

I have stayed in almost all the hotels in sri lanka and find this one the finest to stay. I'm thankful that i finally found this brilliant hotel and i was very happy with stay at hotel elphantbay. Simply the service is best i have ever had in any sri lanka hotel. I stayed in this hotel 2 nights and... More

This is one of the best hotels in Sri Lanka which exceeded our imaginations. The view is amazing and the sound of the water all night is comforting. The staff was very friendly and helpful. The rooms were clean, spacious enough and with great views overlooking the river where elephants bath twice daily. We visited the Pinnawala elephant orphanage which... More

Hotel room was shabby, dirty, and smelly bathroom but beautiful view. Comfortable bed. Few staff available. Buffet food left out for long periods with very little alternative. Only highlight is seeing the elephants bathe twice a day, this is what you are paying for and one/two nights is ample time.

The worst hotel I have ever stayed worldwide. Certainly come here to see the elephants wallowing in the river - an amazing sight. Unfortunately, this means having lunch here - a miserable, tepid buffet but NEVER stay overnight. I was here on 1st Feb 2013 for, what was for me, the highlight of our holiday in Sri Lanka - the... More

Travel forums, both TA and others, tout the elephant orphanage at Pinawala as a must-see. The orphanage itself is a ticketed site where visitors can view the rehabilitation process. The real attraction however is when the elephants are ‘let out’ to play in the nearby river. The Elephant Bay hotel has a lovely garden from where you can watch these... More