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All 41 Kandy hotels

Cinnamon Citadel Kandy

3.5 of 5
124, Srimath Kuda Ratwatte Mawatha, Kandy, Sri Lanka (Formerly Chaaya Citadel Kandy)
Hotel amenities
Cinnamon Citadel Kandy
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Ranked #5 of 41 hotels in Kandy
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565 reviews from our community

Traveller rating
    209
    232
    79
    30
    15
See reviews for
Families
132
 
Couples
292
 
Solo
14
 
Business
6
 
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
London, United Kingdom
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 17 June 2013 NEW

I honestly don't understand why this hotel has such good reviews. This was the most disappointing stay of our 2 week holiday in Sri Lanka, we stayed in 5 other hotels and all were of a much higher standard. When we got back from dinner I noticed on the bathroom floor (Deluxe room) - what appeared to be 3 large... More

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London, United Kingdom
Senior Contributor
37 reviews 37 reviews
18 hotel reviews
Reviews in 26 cities Reviews in 26 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed 17 June 2013 NEW

I have stayed at this hotel before a few times. The Hotel has been recently refurbished to a high standard and common parts have been redone with fine lines, elegant lighting and re-location of the bar areas. Hotel staff are friendly and courteous. They are polite but still not over familiar. What I like most about the hotel, was older... More

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1 review
5 of 5 stars Reviewed 16 June 2013 NEW via mobile

My deluxe room in scond floor has a good size with a view to the river and hills so wonderful , the staff is smilling and helpful .two swimming pool large and small for kids are good . but l don't like wifi be with password

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PramukshiKariyawasam, Public Relations at Cinnamon Citadel Kandy, responded to this review
18 June 2013

Thank you very much for taking time to share your wonderful experience on Trip Advisor. We are delighted to read that you had a fantastic stay with us and you enjoyed the view of the Mahweli river from your Deluxe room. While thanking you for your feedback, we do look forward to having you with us again. More

Chelmsford, United Kingdom
Contributor
12 reviews 12 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 15 June 2013 NEW

We stayed here for one night as part of a tour of Sri Lanka, the staff were all very pleasant and polite and the hotel was clean and well maintained. The room was a good size my only complaint would be that I thought the bathroom was a bit dark and the lighting wasn't was as good as it could... More

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Chennai (Madras), India
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 13 June 2013 NEW

We spent a couple of nights at this place & thoroughly enjoyed our stay. Right from check in to check out, the hotel impressed us with their excellent service. No waiting at the reception desk to check in, you're seated in the lobby & served welcome drinks while they complete a minimal, hassle free check in. You meanwhile can soak... More

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Bristol, United Kingdom
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 12 June 2013

We only had 1 night here as we were on a 2 night tour of Sri Lanka and this was our base for our visit to Kandy. However, my wife and I fell in love with this hotel almost immediately. The check in was seamless and easy, and we were shown to our room, which had views across the river... More

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Dubai, United Arab Emirates
Senior Contributor
31 reviews 31 reviews
6 hotel reviews
Reviews in 12 cities Reviews in 12 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 9 June 2013

The lounge is very nice with a view over the pool, the lake and the jungle. The Check in could not have been easier, you are seated, offered a drink and the receptionist comes to you to check you in - fab! The bar is very nice and drinks are super affordable not to say cheap (because they are very... More

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See 2 more reviews by tilong for Kandy
Hertfordshire
Contributor
16 reviews 16 reviews
11 hotel reviews
Reviews in 13 cities Reviews in 13 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 8 June 2013 via mobile

I stayed here with my partner for 2 nights as part of a private tour. Our room was lovely and comfortable. All what we needed with fantastic views of the lake. The hotel itself is well presented with a good size pool which was very quiet. We found the restaurant had better selection of food and better quality of some... More

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Mumbai (Bombay), India
Contributor
12 reviews 12 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 June 2013

This hotel was one of the highlight of our srilankan tour, nice and peaceful hotels, each ground floor hotel is connected to a common garden and breath taking view of the river, food quality excellent, comfort superb , a light and romantic fragrance of cinnamon was the best part.

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See 2 more reviews by DrAshish75 for Kandy
Colombo, Sri Lanka
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 June 2013

I had the great joy of spending a night at this beautiful hotel.As I checked in , I was awestruck at the views from the lobby entrance. Had a very refreshing night and super breakfast before checking out. I will return to this hotel with my family for sure.

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PramukshiKariyawasam, Public Relations at Cinnamon Citadel Kandy, responded to this review
6 June 2013

Thank you for your feedback on the Cinnamon Citadel, Kandy. We are delighted to know that you enjoyed your stay with us. While thanking you for taking time to write to us, we eagerly look forward to your next visit. More

 
 
Cinnamon Citadel Kandy
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Additional Information about Cinnamon Citadel Kandy

Also Known As:
Chaaya Citadel Kandy Hotel Kandy
Chaaya Citadel Kandy Hotel
Chaaya Citadel Hotel Kandy
Kandy Chaaya Citadel Hotel
Address: 124, Srimath Kuda Ratwatte Mawatha, Kandy, Sri Lanka (Formerly Chaaya Citadel Kandy)
Region: Sri Lanka > Central Province > Kandy District > Kandy
Amenities:
Bar/Lounge Business Centre Free Parking Restaurant Room Service Suites Swimming Pool
Hotel Style:
#1 Business Hotels in Kandy
#4 Family Hotels in Kandy
#10 Romantic Hotels in Kandy
Price Range:
Hotel Class:3.5 star (3.5*)
Official Description (provided by the hotel):
Sweeping green hills, the longest river in the country, misty mornings and the fresh outdoors, are just a few things that naturally come together here to make the perfect holiday. Just 2 1/2 hours from the Sri Lanka's Capital City Colombo, Chaaya Citadel Kandy has reinvented itself taking into account the needs of holidaymakers around the world. Replete with a sense of history, serenity and majesty, the hotel offers guests the opportunity to experience the amazing Kandyan history, the culture and the arts that play a big role in the lives of the Sri Lankans. ... more   less 
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