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Sheraton Jiuzhaigou Resort Reviews, Jiuzhaigou County

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Sheraton Jiuzhaigou Resort

5.0 of 5
Jiuzhaigou Scenic Spot, Aba Zhou, Jiuzhaigou County 623402, China
Hotel amenities
Sheraton Jiuzhaigou Resort
143 traveller photos
Ranked #2 of 87 hotels in Jiuzhaigou County
4.0 of 5 stars 416 Reviews
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416 reviews from our community

Traveller rating
    98
    220
    69
    21
    8
See reviews for
Families
54
 
Couples
73
 
Solo
20
 
Business
4
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
singapore
Senior Contributor
25 reviews 25 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
4 helpful votes 4 helpful votes
“Comfort rest place after a long day in the park”
4 of 5 stars Reviewed 22 May 2013 NEW

The hotel was pretty well-kept and grand looking from the entrance. The reception was well manned, friendly staffs who answered all my questions on the park itself. The room was clean, spacious and decorated just like a Sheraton would be. The bed was soft and was a blessing after a long day in the park. The dinner buffet spread was... More

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London, United Kingdom
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
“Things around the hotel”
4 of 5 stars Reviewed 7 May 2013

I agree with the other reviews of this hotel, so I don't have much to add. The service was ok and there is at least one person that spoke English when we were there. Rather than walking to the park entrance, we took a taxi - the flat rate is RMB10. The taxis park not far from the front of... More

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SheratonJZG, Public Relations Manager at Sheraton Jiuzhaigou Resort, responded to this review
11 May 2013

Dear guest,thank you for choosing Sheraton Jiuzhaigou Resort for your recent stay. We have read your comments about the hotel and we greatly appreciate that you took the time to write them, as our guests’ satisfaction is our main priority. I believe that you enjoyed beautiful sceneries in Jiuzhaigou and wish you an enjoyable day. We are looking forward to... More

Singapore, Singapore
Senior Contributor
34 reviews 34 reviews
17 hotel reviews
Reviews in 16 cities Reviews in 16 cities
6 helpful votes 6 helpful votes
“Conveniently Located”
3 of 5 stars Reviewed 2 May 2013

The biggest asset of this hotel is its location and within walking distance to the Jiuzhaigou National Park entrance. Though not ran like a true 5 stars or at Sheraton standard, it is still the most well run hotel along the Jiuzhaigou streak. Rooms and Facilities are clean and well-kept. Staff are pretty efficient. Overall, it is a good, comfortable... More

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SheratonJZG, Public Relations Manager at Sheraton Jiuzhaigou Resort, responded to this review
6 May 2013

Dear guest, thank you for choosing Sheraton Jiuzhaigou Resort for your recent stay. We have read your comments about the hotel and we greatly appreciate that you took the time to write them, as our guests’ satisfaction is our main priority. I believe that you enjoyed beautiful sceneries in Jiuzhaigou and wish you an enjoyable day.We are looking forward to... More

san carlos,
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
“Close to park and nice”
4 of 5 stars Reviewed 29 April 2013

The location is great for the park - it is within walking distance. They included breakfast with our rooms and it was okay food with a nice variety. Everything was clean - which is a plus Hotel rooms weren't spacious, but very efficient. My only reluctance in really really recommending this hotel, they turned they air conditioning off because they... More

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SheratonJZG, Public Relations Manager at Sheraton Jiuzhaigou Resort, responded to this review
1 May 2013

Dear guest, thank you for choosing Sheraton Jiuzhaigou Resort for your recent stay.We have read your comments about the hotel and we greatly appreciate that you took the time to write them, as our guests’ satisfaction is our main priority. I believe that you enjoyed beautiful sceneries in Jiuzhaigou and wish you an enjoyable day. More

Redmond, WA
Senior Contributor
27 reviews 27 reviews
27 hotel reviews
Reviews in 24 cities Reviews in 24 cities
26 helpful votes 26 helpful votes
“Best choice for JiuZhaiGou”
5 of 5 stars Reviewed 28 April 2013

There are only two 5 star hotels in the JiuZhaiGou area, the Sheraton and the InterContinental. We stayed at each hotel for two nights on our recent visit to JiuZhaiGou, and the Sheraton was hands down the better choice. I would not give it 5 stars if the hotel is in a major city, but consider this hotel is in... More

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SheratonJZG, Public Relations Manager at Sheraton Jiuzhaigou Resort, responded to this review
1 May 2013

Dear guest, thank you for choosing Sheraton Jiuzhaigou Resort for your recent stay. We have read your comments about the hotel and we greatly appreciate that you took the time to write them, as our guests’ satisfaction is our main priority. I believe that you enjoyed beautiful sceneries in Jiuzhaigou and wish you an enjoyable day. More

San Francisco, California
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
“Best of the Worst?”
3 of 5 stars Reviewed 28 April 2013 via mobile

We stayed at the Sheraton Jiuzhaigou in April. After promising a suite with views in prior emails, we were given a suite on the second floor looking directly into another part of the building. It was annoying that we had to come back downstairs and protest -- but we did get moved to the top floor where there was something... More

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SheratonJZG, Public Relations Manager at Sheraton Jiuzhaigou Resort, responded to this review
1 May 2013

Dear guest，thank you very much for your precious comment and feedback. Our Hotel Management is very attentive about it. On behalf of Hotel Management, we sincerely apologize for the inconvenience caused.Our property has opened for years, for sure some decor looked not fashion or luxury comparing to city hotels. However, our property has processed renovation part by part. For service... More

Beijing, Beijing, China
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
“Worst 5 star hotel I have ever stayed in”
2 of 5 stars Reviewed 28 April 2013

The hotel is located 1h30' from the airport, so make sure you rent a car in advance, otherwise it will be very difficult and pricey to get a car upon arrival. However, do note that an airport pick-up provided by the hotel is around 1000RMB. Although it's a 5 start hotel, don't expect too much luxury. The lobby is ok,... More

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SheratonJZG, Public Relations Manager at Sheraton Jiuzhaigou Resort, responded to this review
1 May 2013

Dear guest，thank you very much for your precious comment and feedback. Our Hotel Management is very attentive about it. On behalf of Hotel Management, we sincerely apologize for the inconvenience caused.Our property has opened for years, for sure some decor looked not fashion or luxury comparing to city hotels. However, our property has processed renovation part by part. For service... More

Washington DC, District of Columbia
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
“Only Western chain in Jiuzhaigou”
3 of 5 stars Reviewed 15 April 2013

Hey, if you want marble, English-speaking service, and a minibar only a 1 1/2 kilometer from the entrance to Jiuzhaigou, this is the place to stay. Staff are very helpful, food at the restaurant was good, rooms are clean. When I was there both my room and the one across the hall had climate control problems, and since most visitors... More

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SheratonJZG, Public Relations Manager at Sheraton Jiuzhaigou Resort, responded to this review
21 April 2013

Dear guest, thank you very much for your precious comment and feedback.We have read your comments about the hotel and we greatly appreciate that you took the time to write them, as our guests’ satisfaction is our main priority. I believe that you enjoyed beautiful sceneries in Jiuzhaigou and wish you an enjoyable day. More

Shenzhen
Contributor
20 reviews 20 reviews
20 hotel reviews
Reviews in 17 cities Reviews in 17 cities
12 helpful votes 12 helpful votes
“Becoming International”
4 of 5 stars Reviewed 10 April 2013

It is unfair to expect every staff member of a hotel in such an out of the way place to speak and understand English but it was clear during my recent stay that the management were encouraging staff to do this. There were a couple of set-backs when I was ignored in the dining room and when the lady at... More

Was this review helpful? Yes
SheratonJZG, Public Relations Manager at Sheraton Jiuzhaigou Resort, responded to this review
10 April 2013

Dear guest, thank you for choosing Sheraton Jiuzhaigou Resort for your recent stay. We have read your comments about the hotel and we greatly appreciate that you took the time to write them, as our guests’ satisfaction is our main priority. I believe that you enjoyed beautiful sceneries in Jiuzhaigou and wish you an enjoyable day. We are looking forward... More

Shanghai, China
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Better than most hotels around but also much, much more expensive”
3 of 5 stars Reviewed 8 April 2013

Although it's Sheraton, don't expect too much luxury. The rooms are big and clean enough and the hotel is 20 minutes walking from the park entrance. It has no free wifi in the rooms which is very disappointing for a hotel of this standard. Breakfast is quite international, although don't expect to find cheese or smoked salmon (we're in Sichuan... More

Was this review helpful? Yes
SheratonJZG, Public Relations Manager at Sheraton Jiuzhaigou Resort, responded to this review
10 April 2013

Thank you for choosing Sheraton Jiuzhaigou Resort for your recent stay. We have read your comments about the hotel and we greatly appreciate that you took the time to write them. Our property has opened for years, for sure some decor looked not fashion or luxury comparing to city hotels. However, our property has processed renovation part by part. I... More

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Additional Information about Sheraton Jiuzhaigou Resort

Also Known As:
Sheraton Jiuzhaigou Hotel Jiuzhaigou County
Sheraton Jiuzhaigou Hotel
Sheraton Jiuzhaigou
Jiuzhaigou County Sheraton
Address: Jiuzhaigou Scenic Spot, Aba Zhou, Jiuzhaigou County 623402, China
Region: China > Sichuan > Jiuzhaigou County
Amenities:
Business Centre Fitness Centre Free Parking Restaurant Room Service Suites Swimming Pool
Hotel Style:
Ranked #2 of 87 hotels in Jiuzhaigou County
Price Range: €€
Hotel Class:5 star (5*)
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Sheraton Jiuzhaigou Resort
Jiuzhaigou Scenic Spot, Aba Zhou
Jiuzhaigou County 623402
China
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