The hotel is good, a bit outdated furniture but that gives the rooms some ancient charm. The sleeping time was great, bedding with all those goose pillows around you and nice cover - VERY NICE! Breakfast was a surprise, i read lots of reviews about the hotels food provision in Sao and they were not very good, but this was... More

I stayed in this hotel with my husband and we were very impressed with everyone's attention to detail and friendly attitude. We felt very special and we had a great time with not a single complaint about the hotel nor its staff. We were there before and also had a great time when it used to be named Sofitel. But... More

Nice service, good location, friendly staff, room and bath room always clean and nice. The breakfast and specially the fruit juice are great to start the day with full batteries. Close to the Ibirapuera park, bid green area to relax and do some exercise, in such a big city as Sao Paulo.

It's not very often that I need to stay in a hotel when I go to Sao Paulo, but whenever possible I don't miss the chance to stay at the Mercure Grand Hotel. Everyone is very pleasant and helpful and the rooms are always very comfortable. I haven't had any issues everytime I stayed there and its location is one... More

our room wasnt cleaned two days in a row. Had to call the first day and they cleaned it at 10:30pm. Next day no cleaning at all. Registration also didnt go well. I booked breakfast included and could proof it in my papers but they said its not included. For all that service and the poor rooms and things in... More

I have checked in today for a 7 night stay and already it is clear there are problems. i am a Silver Le Club Member and booked an Executive Room. At 18.00 I asked for a robe from the guy with glasses on Reception---he knows who he is--- and by 22.00 still nothing---very poor. I expect free water--- again nothing... More

Very welcoming and helpful staff, nice room, bathroom fine (no bath, shower only), very comfortable, nice food at buffet lunch and breakfast. I asked for a quiet room - but even the ones near the lift seem removed from the usual elevator noise, so most rooms are probably fine. I thought the lobby was charming, but odd that the various... More

Hotel was very clear and staff does a great job making sure you feel at home. Loved the amenities and location, mostly from coming and going to the local CGH aiport is perfect. The rooms are perfect size, Internet works fast what can be a challenge in certains areas of Brazil. Make sure you stop by at the coffee shop... More

I travelled to São Paulo for a vacation and I stayed at Mercure Grand. This is one of the most beautiful hotel in São Paulo, the main lobby is like a dream. The recepcionist was very kindly and did the chek-in quickly. The room was very big and clean. Breakfast is great, with a lot of options of fresh fruits,... More