I was surprised when I checked this hotel reviews. With so many people having similar issues that I have. Yes, it is a beautiful hotel, good location, very nice room, good food, but not a good service. You feel like you pay use this good sctruture. But they don't offer a service with it. I asked for room service for... More

This is a good hotel, but does not comply with a Sofitel quality in terms of facilities, maintenance, service and courtesy, as I have seen in other places such as Cartagena. This hotel should get another brand from the Accor group, maybe a Mercure. I had several problems at this hotel - difficulty in getting a bed for my son,... More

Great hotel with top notch service and infrastructure. Breakfast and lunch included plan where very good. Kids club was amazing, our 2 year old son loved everything. Great weekend with the family. Will have a do over for sure.

I use to go to Pernambuco Beach since the seventies, when the old Jequitimar hotel stood in the site of the actual Sofitel Jequitimar. Transformation was dramatic in comparison with the old days. This is a world-class resort, with all facilities a family might expect, all located in the fanciest part of the beach, where the sea covers a sand... More

A super hotel, easy driving distance from São Paulo. An amazing beach. Beautiful sunrises for ocean facing rooms. The bed is super comfortable. The TV is not very good. Food is excellent. Pool side service very friendly. When there I had a terrible cough and in the morning I was suprised by a knock at the door and it was... More

We spend a full week here with our 2 kids. The staff was always very friendly and helpfull. The hotel was pretty empty during the week because out of season which was great because it gave the kids a lot of space to play. Also the kidsclub was really good. Overall great stay and we plan to come back.

This Sofitel, in addition to excellent service, good food is very well located. The site is charming and this comes at a certain cost.Great place to enjoy a long weekend and forget all daily worries. Personnel is first class and more than willing to help if need be.

For the second time I've stayed in this hotel for business. Right on top of Guaruja sandy beach together with pool area, is a plus if you go there for leisure. Facilities also try to take advantage of prime location, like the restaurant balcony overlooking the bay. But having in mind poor construction, some areas require maintenance. Room area was... More

I was at the Sofitel for a week on a business congress. First thing I noticed was that nobody speaks English and it was a very difficult check in. The place is good, but not worth usd 300 the night. I have paid that amount for a Four Seasons room and there is a world of difference. Food was just... More