Great front desk staff – answered my questions; checked to see if they had sink stopper/plug and assisted with key card issue Breakfast buffet mediocre – eggs did not look appealing; carafe of cold milk was room temperature (and the waitstaff brought me cold milk but they left the warm milk on the buffet – not safe). Put the carafe... More

This is a standard Mercure hotel. The room is spacious, clean, has a good shower and bed. I've heard though that it is not a safe location to walk around at night, so decided to have dinner at the hotel's buffet. The buffet is just ok for the price (R$45,00), don't have too many options, but still better than ordering... More

Mercure - shame on you. Or should I say Accor Group (owners of Mercure hotels) shame on you to let your Mercure brand slide like this. Every Mercure I go to seems to be sliding into "poor" territory way too fast for its own good. You can track my trip across Brazil by looking at my latest reviews, so Mercure... More

Last time I stayed and reviewed this hotel about 12 months ago I said that it was a good business class hotel. After all the Mercure brand is not the lowest in the world. Unfortunately things have declined here. Some staff appear to be making up their own excuses in answer to hotel policies which is obviously a training issue... More

Nice hotel with good room. The receptionist was very proactive and fast. The restaurant is very good for dinner. I suspect that breakfast is not included in the price of room, but regardless of paying or not the breakfast is very complete.

I've paid a big money to poor quality of the hotel (it's old and there is no too much maintenance) and low level service (front desk - they don't know how to treat the customers). It was my last stay at this hotel.

Honestly I believe the hotels of Accor group charge a high fare and offers just a fair service. The hotel Mercure is an example. It is possible to find a better hotel with low fare and a good quality of service in the region.

I had a three day conference here, so went where I was told by the company. I was pleasantly surprised. The room was good sized - not huge, but well-utilized. The bed was the largest item which worked well. It was comfortable. I was not a fan of the shower, since it only had the "rainfall" showerhead, coming straight down... More

Mercure Campinas is centrally located, i agree to the fact the it is a value for money( Since we had corporate rate) but not a very classy hotel. A small hotel with smaller rooms with absolutely no complimentary concept!!! The breakfast was good and value for money. The reception had only one with English proficiency. Had a tough time communicating... More