Dear Annikika, We consider all feedback from our guests as priority and of utmost importance to insure the services of the hotels Meliá Hotels International brand worldwide. Thus, we asked our sincere apologies for the inconvenience caused by the our infrastructure and front desk training. Let us ensure that corrective measures by the responsible for the reception are being taken... More

Dear The_Woodstock, We consider all feedback from our guests as priority and of utmost importance to insure the services of the hotels Meliá Hotels International brand worldwide. Thus, we asked our sincere apologies for the inconvenience caused by the communication failure in your language by our team. Let us ensure that corrective measures by the responsible for the reception are... More

Dear Ottawa_Phil, Thank you for choosing Meliá Brasil 21 as your hotel in Brasília. We apologize for not fully meet your expectations with our internet service and the room service. We are ascertaining the possibility of increasing the numbers of IPs for which the user has access to the internet point for 2 devices. We take this opportunity to thank... More

Dear Stemvik, Thank you for choosing Meliá Brasil 21 as your hotel in Brasília. We apologize for not fully meet your expectations with our services, especially by the insufficient number of boards and irons. We are working to address this question in the near future. We take this opportunity to thank your comments, which contribute to improve our services. Sincerely,... More

Dear LadyTraveller87, Thank you for choosing Meliá Brasil 21 as your hotel in Brasília. We apologize for not fully meet your expectations with our internet service. We are ascertaining the possibility of increasing the numbers of IPs for which the user has access to the internet point for 2 devices. We take this opportunity to thank your comments, which contribute... More

Dear F_Otero1962, Thank you for sharing this great comment regarding the services provided by our hotel. It was great reading and sharing your comments with our entire team. Certainly this is what moves us forward. We are very thankful, It will be a pleasure to assist you again in a near future opportunity. Best Regards, Plinio de Souza General Manager More

Dear Marcelo L, We would like to thank your kind comments regarding your stay with us. We hope to have the pleasure of welcoming you again in Meliá Brasil 21 in a near future! Sincerely, Plinio de Souza - General Manager More

Dear RegCaragua We would like to thank your kind comments regarding your stay with us. We hope to have the pleasure of welcoming you again in Meliá Brasil 21 in a near future! Sincerely, Plinio de Souza - General Manager More

Dear Thiago B, Thank you for choosing Meliá Brasil 21i as your lodging in Brasília. We apologize for not fully meet your expectations with our restaurant service. We are taking the necessary steps to improve this aspect in your next hosting . Take this opportunity to thank your comments, which contribute to improve our services. Sincerely, Plinio de Souza -... More