i booked 5 weeks at westin alexandria but after the 1st night, i cancelled the remaining 4 weeks and tried another starwood hotel in the same town. (will write about that later.)
westin alexandria is excellent in most aspects, especially locations (close to subway), except two major shortcomings: 1. their complimentary breakfast is really tiny - a cup of orangze...
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We stayed at the Westin for two weeks prior to a big move, and we were so so pleased with everything about the hotel. Along with our young son, we were made to feel very welcome every day in all of the facilities--restaurant, lobby, pool, etc. Being an Alexandria local, I liked the hotel's location, as it was a quieter...
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The Westin Alexandria is a 5Star+ hotel that offers every amenity a hotel guest requires. The hotel is 4 years old, and is part of a new well appointed business development in the newly rebuilt Courthouse Square district of the city. The hotel provides free shuttle service to the historic water-front on the Potomac. While a guest at the hotel...
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Stayed at this Westin for a week on buisness. Please let me preface this "review" with the fact that I got sick on the second night of my stay, NOT due to anything whatsoever in or around the hotel, it was a reaction to the food at an Olde Town restaurant that lasted 4 days. Anyway, this hotel was very...
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Dear bdonmoyer,
Thank you for staying with us. We were pleased to learn that you enjoyed your stay. Thank you as well for pointing out the concern with the noise from the adjoining room. Anytime a concern like that is brought to attention during a stay, we will take corrective action creating the quiet needed and offer to change rooms...
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Hotel is great place, the staff was incredibly friendly and the room was clean & very nice. However, there is no free wifi in the rooms, only in the hotel lobby. The gym was currently "Under Construction"; however the hotel made nice accommodations for the guests to work out. I did not eat in the restaurant and breakfast was not...
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Dear JMUJeepGRL,
Thank you for taking the time to share your comments. We are most appreciative of your business and were pleased to learn that you enjoyed your stay and would return again. Looking forward to welcoming you back.
Rich Casale, General Manager
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The hotel is a perfectly good hotel for a business trip. However, there were two problems with connectivity.
I paid for Internet, and it worked fine in the room. But when meeting with colleagues in the lobby, I had to go through a big song and dance to get a connection--the paid room connection didn't extend to the lobby--, and...
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Dear rawzins,
Thank you for your comments. We do apologize for the inconveniences. We have separate internet connectivety in the guest rooms vs the lobby. Internet connectivety is complimentary in the lobby and all spaces on that level regardless of whether you purchased it for your room. Given that you purchased the service in your room, it should have easily...
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A disgrace to the Westin name!
Stayed in this hotel for a conference 3 times over a 3 year period. Was wonderful for my first stay. Bad for second & worse for third.
Have mold & dust mite allergies. Awoke swollen faced & staff could not remedy sanitation over mutli-day stay. Many on staff members were derisive at best. Had...
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Dear JB,
Thank you for your comments. We were disappointed to learn of the difficulties you encountered as a result of your allergies and would like to entend our apologies. Although the issues you mention would not normally have an impact on most guests' stay, they clearly impacted yours. We will always make every effort to be attentive as possible...
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Everyone we had contact with at this hotel was friendly and helpful and not in a fake manner. They seemed genuinely nice and warm. The lobby is gorgeous and the hotel is near a train station to get you into D.C. The rooms were nicely appointed but small. Housekeeping was great and everything was very clean. It is in a...
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Dear GLars,
Thank you for taking the time to share your comments. I was delighted to learn that you were so pleased wiht our staff and service. I wanted to add to your comments that we do offer rollaways upon request. We do charge for valet parking as you indicate, but we are careful to insure that the rate is...
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I reviewed this hotel highly several months ago, thinking it would be my next "go to" hotel for staying in Alexandria visiting family. However, stayed here for the Thanksgiving holiday and they've instituted a (new?) pet-friendly policy and had the misfortune to be placed in a room next to an incessantly barking dog....started at 8 a.m. on Saturday and did...
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Reviewed 9 August 2011
Dear vabeachgirlinnj,
Thank you for your comments. We appreciate your concern regarding our pet policy. Yes we are dog friendly, and, we do keep these room assigments to a specific floor. That should have been the csae during your stay although we are not sure since we do not have the specifics. In most cases the dogs are well behaved...
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I stayed at the Alexandria Westin 11/17/11-11/20/11. Check-in was fast and easy. Front desk staff extremely nice and helpful. The room was great..spacious, and very clean! The bed was awesome! The food at the restaurant for lunch was ok. Fine for dinner. No free wifi in rooms. Only frustation for me was cell service. I could not get any connection...
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Dear KatStew,
Thank you for your comments. We are deleighted to learn of you satisfaction with our staff and service. Regarding Verizon we are aware of the inconsistances in the service. We are working with Verizon to install an "in building distribution system" which will improve this dramically and expect to have that in place in the very near future....
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