I'm glad I was able to talk with you in person regarding your stay. As well, I appreciate you taking the time to post a review about it. I'm so pleased to hear that you found both the property and the staff to be inviting and accommodating. Thank you again for your review. We look forward to seeing you in... More

I appreciate you bringing your experience to our attention. The situation you described regarding the cricket migration is truly regrettable. We are very sorry for your experience. To prevent this from happening again, my team is working hard to get our hotel prepared in advance for this annual occurrence. As well, please accept my apologies in regards to the comments... More

I received a copy of your review and wanted to say thank you for your great recommendation to other travelers. I am glad to hear that you found the area, hotel, room and especially the staff accommodating for your stay in Austin. Thank you again for sharing your experience, we hope to see you soon. More

Thank you for taking the time to review your recent stay. Given our company's commitment to superior guest satisfaction, I was disheartened to read that your stay wasn't 100% satisfactory. Please understand how truly sorry I am. I am grateful for the opportunity to respond to your concern. I have spoken with my staff and reviewed the importance of being... More

I would like to personally thank you for taking the time to write such wonderful things about your experience. Our hotel is totally committed to the satisfaction of every guest who walks through our doors, which is why it is so rewarding to get feedback like yours; it tells us that we are delivering on that commitment. We strive to... More

It was very kind of you to take the time to publish such a positive review of your stay. It's always satisfying to read positive feedback from our valued guests, like you. Although some companies run extravagant advertising campaigns for their hotels, we believe that the best kind of marketing is the public praise we get from our millions of... More

Thank you so very much for your nice review of our property. Whenever I read comments like yours, it always gives me such great pleasure. My entire staff strives to make every guest's stay totally enjoyable, and our greatest reward is validation that we've done just that. As a member of the Extended Stay Hotels(sm) family, we are proud to... More

Thank you so very much for your nice review of our property. Whenever I read comments like yours, it always gives me such great pleasure. My entire staff strives to make every guest's stay totally enjoyable, and our greatest reward is validation that we've done just that. As a member of the Extended Stay Hotels(sm) family, we are proud to... More

Thank you for taking the time to make us aware of your experience. Providing for your total satisfaction, from the moment you arrive to the moment you depart, is my staff's primary duty. Hearing that we failed in your case is truly disheartening, and for that, I offer you my sincerest apology. Our hotel prides itself on exceptional customer service.... More