Check-in was quick and easy and handled by a friendly young lady who was able to help us meet special accommodation needs. Upon entering the hallway to our room, the brightly colored carpet caught my attention - it looked new and clean as well as pleasing to the eye. Our room was spacious, comfortable and nicely decorated with fresh, bright... More

I checked into my room on May 30th - June 2nd. During my stay, I noticed unauthorized charges to my card so, I decided to contact the front desk regarding the matter. While speaking to the young lady at the front desk she determined there was nothing she could do at the current moment, but was very helpful in trying... More

First impressions count and I was immediately impressed by my warm and friendly welcome upon arrival. My room was ready so check in was smooth and quick. These are nice size rooms at very affordable rates. Nice location just off the I-35 in North Austin, about 11 miles from downtown. (But beware of rush hour traffic morning and evening. I-35... More

I was immediately greeted with friendly and smiling desk staff as I entered the hotel. Hotel was clean and orderly even though they were booked the night before. My room was clean with attention to every detail met. There was plenty of parking. One great sign of satisfied guests is their friendliness and smiling faces. When guests are satisfied and... More

One can always tell when a hotel's management puts a premium on customer service skills and that's exactly what I felt when I visited this property. The well-trained staff was all smiles and very welcoming, which makes a hotel feel like a high end property, even if it's not. The property is either newer or very well maintained with clean... More

This seems to be a brand new Fairfield Inn. We stay often (at Marriott properties), so we got an upgrade to a nice suite. Never hurts to ask for one, don't be shy. Very nicely decorated, and the staff was very helpful with dinner recommendations. Just off the highway, easy to find. Would gladly stay here again.

I stayed at your hotel last weekend while visiting Austin for the first time, to find a new home for my husband and I. From the moment I checked until the last goodbyes were offered I received amazing customer service that deserves to be recognized. First of all, Julie at the front desk, was so friendly, helpful and charming. Each... More

Marriott properties are fairly consistent in quality and service. I stayed just one night and room was pretty standard. What got me was the fact that the hotel staff could not find a laundry bag. I was told they were out of it. Really strange

We stayed here with points. Stayed one night while waiting for our flight to Orlando the next day. The rooms were nice and clean. The girl at the front desk (not sure her name but arrived around 10:30 on 3-11-13) should get some kind of metal. I felt she went out of her way to help my family settle in... More