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All 179 Austin hotels

Hilton Garden Inn Austin Downtown/Convention Center

3.5 of 5
500 N Interstate 35, Austin, TX 78701 (East Austin)
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Hilton Garden Inn Austin Downtown/Convention Center
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62%
Ranked #83 of 179 hotels in Austin
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350 reviews from our community

Traveller rating
    103
    103
    85
    33
    26
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Families
33
 
Couples
69
 
Solo
37
 
Business
138
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Houston, Texas
Senior Reviewer
7 reviews 7 reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 13 June 2013 NEW

This hotel is in the perfect location for business or fun. The staff went above and beyond to help me with everything I asked for and the views from the 18th floor are AH-MAH-ZING! I will definitely be back here on my next trip to the city. I heard that in July they will be getting upgraded wifi that should... More

Review collected in partnership with Hilton Garden Inn

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Fitzroy M, Front Office Manager at Hilton Garden Inn Austin Downtown/Convention Center, responded to this review
15 June 2013

Dear jay, Thank you for your favorable 5 star review, it's always refreshing to learn that we have met and exceeded the expectation of our guest. We continue to srtive in providing a clean, friendly and safe environment for our guests. We look forward to being of service to you whenever you are in the Austin area, please do not... More

charlotte, United States
1 review
5 of 5 stars Reviewed 5 June 2013

Recently attended Austin for a conference and stayed at the Hilton. The staff was fast and friendly to handle all my needs. The room was cool and comfortable. They even had cookies for an evening snack. Check out was easy, I invite you to try this Hilton and it is withing walking distance of several sites.

Review collected in partnership with Hilton Garden Inn

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Dallas
Senior Contributor
38 reviews 38 reviews
13 hotel reviews
Reviews in 13 cities Reviews in 13 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 3 June 2013

Went to Austin for a conference and the Hilton Garden Inn was the host hotel. 2 days of the conference, our meetings were in the hotel. The meeting space was really good with outlets, restrooms nearby and a generally nice, modern space. The hotel rooms were nice also with good views of the city. The pool is small but refreshing.... More

Was this review helpful? Yes 1
Fitzroy M, Front Office Manager at Hilton Garden Inn Austin Downtown/Convention Center, responded to this review
11 June 2013

Dear TexShelli, Thank you for taking the time to share your feedback about your recent stay experience at the Hilton Garden Inn Austin Downtown. I am certainly pleased that we were able to meet your expectations, it is our goal to continue to provide you with the cleanest and most friendliest hotel in town so your loyalty remainds with us... More

Fort Collins, Colorado
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 3 June 2013

Overall I thought this hotel was just ok. I stayed here for a conference that was in the hotel, but I wish I had stayed a few blocks down at the regular Hilton. The staff were all very friendly, and the lobby was nice. I used the hotel's gym and it was very nice. They clearly attempted to update the... More

Was this review helpful? Yes 1
Fitzroy M, Front Office Manager at Hilton Garden Inn Austin Downtown/Convention Center, responded to this review
11 June 2013

Dear CoffeeAddict7, Thank you for your review and favorable comments about the friendliness of our staff. I want to apologize for the mishap with your door being left ajar, I have addressed the issue with the housekeeping staff to ensure that it doesn't occur again. Our goal is to provide you with the cleanest and most friendliest hotel in town... More

Washington, D.C.
Senior Contributor
26 reviews 26 reviews
14 hotel reviews
Reviews in 12 cities Reviews in 12 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 2 June 2013 via mobile

I stayed here last week for a work trip and thoroughly enjoyed my stay. The front desk staff was very friendly and accommodating, and always greeted me upon entrance to the hotel. I really enjoyed the fresh water with watermelon and orange in the lobby for the guests. The room was great, comfy bed, nice TV, and plenty of light.... More

Was this review helpful? Yes 1
See 3 more reviews by PlatinumPassport for Austin
Fitzroy M, Front Office Manager at Hilton Garden Inn Austin Downtown/Convention Center, responded to this review
12 June 2013

Dear PlatinumPassport, Thank you for taking the time to write a review on your recent stay at the Hilton Garden Inn Austin Downtown, it's always refreshing to know that we have met and exceeded our guests expectation. Our goal is to provide the friendliest, cleanest and safe hotel for our guests, we look forward to being of service to you... More

Houston, Texas
Top Contributor
54 reviews 54 reviews
36 hotel reviews
Reviews in 33 cities Reviews in 33 cities
51 helpful votes 51 helpful votes
5 of 5 stars Reviewed 2 June 2013

Came to Austin for a concert just off 6th street so the location of this hotel was excellent as the concert was within walking distance as well as numerous bars and such. The next day, touring the State Capitol and the Bullock Texas State History Museum was super-convenient as well. As for the room, it was pretty standard although the... More

Was this review helpful? Yes 1
Fitzroy M, Front Office Manager at Hilton Garden Inn Austin Downtown/Convention Center, responded to this review
12 June 2013

Dear Scott, Thank you for your favaorable review, it's always refreshing to know that we as a team exceed our guest expectation, I am glad you were able to enjoy our breakfast experience and the lovely veiw from the 18th Over Austin. We look forward to your return when you are in the Austin area, if there is anything I... More

Dallas, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 June 2013

the hotel is fantastic! Clean and great staff. The suite was clean and the view great of the Capitol. Enjoyed the pool and hot tub. Small but charming. The breakfast buffett was great and the cook and staff exceptional! Would stay there again.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
Fitzroy M, Front Office Manager at Hilton Garden Inn Austin Downtown/Convention Center, responded to this review
11 June 2013

Dear Susan C, Thank you for your favorable 5 Star review about your recent stay at the Hilton Garden Inn Austin Downtown. It is our goal to continue to meet and exceed the expectation of all our guest so your loyalty remainds with us while you visit Austin. We look forward to your return and if I can be of... More

Hurst, Texas
Top Contributor
100 reviews 100 reviews
46 hotel reviews
Reviews in 37 cities Reviews in 37 cities
73 helpful votes 73 helpful votes
3 of 5 stars Reviewed 30 May 2013

This place is a trap. It’s wearing the Hilton brand, and the quality is acceptable for the image. I’ve stayed here years ago, and I can’t remember the details, nor anything terribly wrong with it. But, by my stay last week, I was less than amused with it. I had agreed to a points plus cash rate which was affordable,... More

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See 14 more reviews by Arnold_Ziffel for Austin
Fitzroy M, Front Office Manager at Hilton Garden Inn Austin Downtown/Convention Center, responded to this review
11 June 2013

Dear Mr. Ziffel, Thank you for your review and feedback, I apologize that our parking situation did not meet your expectations. I have taken note of your other comments and have shared them with the staff in an effort to improve on opportunities that we have missed. Again thanks for staying with us. Always at your service; Fitzroy Mason Front... More

Top Contributor
65 reviews 65 reviews
10 hotel reviews
Reviews in 26 cities Reviews in 26 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 29 May 2013 via mobile

Great front desk and valet service Knowledgable about 6th st and down town in general. Clean comfortable room GREAT bed Consistently good Don't use the walking paths after dark or before sun up. Lots of homeless in the area. Not bad guys... Just hungry and grumpy

Was this review helpful? Yes
See 12 more reviews by ShAronmarie3311 for Austin
Fitzroy M, Front Office Manager at Hilton Garden Inn Austin Downtown/Convention Center, responded to this review
11 June 2013

Thank you for taking the time to offer your feedback and 5 STAR review from your most recent stay with us. We want to provide you with the cleanest,most friendly and safe hotel in town so your loyalty remainds with us while you visit Austin. Please contact me directly at anytime to make your future reservations and have a wonderful... More

San Antonio, Texas
Senior Contributor
30 reviews 30 reviews
3 hotel reviews
Reviews in 11 cities Reviews in 11 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 28 May 2013

I have stayed at this hotel many times. It is a little older, but it is well kept. Always clean and staff always nice and helpful. The location is great for downtown activities because you can walk to everything from great restaurants to 6th Street to the beautiful State Capital.

Was this review helpful? Yes 1
Fitzroy M, Front Office Manager at Hilton Garden Inn Austin Downtown/Convention Center, responded to this review
11 June 2013

Dear Ms. Noel, Thank you for your wonderful review from your most recent stay with us. We want to provide you with the cleanest and most friendliest hotel in town so your loyalty remainds with us while you visit Austin. Please contact me directly at anytime to make your future reservations and have a wonderful week! see you soon! Always... More

 
 
 
 
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Additional Information about Hilton Garden Inn Austin Downtown/Convention Center

Also Known As:
Hilton Garden Inn Austin Downtown Hotel
Hilton Garden Inn Austin Downtown Hotel Austin
Hilton Garden Inn Austin
Austin Hilton Garden Inn
Hilton Austin
Austin Hilton
Hilton Garden Inn Austin Downtown/Convention Center Texas
Address: 500 N Interstate 35, Austin, TX 78701
Phone Number:
Region: United States > Texas > Austin > East Austin
Amenities:
Bar/Lounge Business Centre Fitness Centre Free High-Speed Internet Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#49 Family Hotels in Austin
Price Range: €€
Hotel Class:3.5 star (3.5*)
Official Description (provided by the hotel):
One of the best Austin hotels, offering first-class hospitality in the "Live Music Capitol of the World." We are steps from the business district, the legendary 6th Street and the Warehouse District. ... more   less 
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