I appreciate you taking the time to write a review of your experience with us. The situations you described with your room not being clean and the front desk agents not being able to sufficiently answer your questions are unacceptable, and I sincerely apologize for your experience. While it is not an excuse, some of our staff is brand new... More

Thank you so much for sharing your experience with us. It was disheartening to read that you were not satisfied with the grab-and-go breakfast. Still, I am very pleased that you were happy with the rest of your stay. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you... More

Jack - The staff and I read your review, and would like to thank you for writing such nice things about our hotel and staff. I truly appreciate your comments regarding the level of service you received. The staff and I would like to thank you again for posting your review, and let us know if their is anything else... More

Thank you for the feedback about your stay at our hotel. The situation you described regarding the smoking room and the way it was handled is truly regrettable. We are very sorry for your experience. As this hotel’s manager, I can assure you that I have spoken to my staff to ensure your experience is not repeated. Your feedback is... More

The staff and I read your review, and would like to thank you for writing such wonderful things about your 5-night stay at our hotel. We love reading that you felt comfortable, the staff was attentive to your needs and you enjoyed the grab and go breakfast we offer in the mornings. We truly enjoy providing for guests like yourself.... More

I would like to personally thank you for taking the time to write such wonderful things about your experience. Our hotel is totally committed to the satisfaction of every guest who walks through our doors, which is why it is so rewarding to get feedback like yours; it tells us that we are delivering on that commitment. We strive to... More

Thank you so very much for your nice review of our property. Whenever I read comments like yours, it always gives me such great pleasure. My entire staff strives to make every guest's stay totally enjoyable, and our greatest reward is validation that we've done just that. As a member of the Extended Stay Hotels(sm) family, we are proud to... More

It was very kind of you to take the time to publish such a positive review of your stay. It's always satisfying to read positive feedback from our valued guests, like you. Although some companies run extravagant advertising campaigns for their hotels, we believe that the best kind of marketing is the public praise we get from our millions of... More

Thank you for taking the time to write a review of your stay! I'm so pleased to hear that you found your stay enjoyable as we try to exceed the expectations of all of our guests. Thank you again for sharing your experience with us and we look forward to seeing you again on your next stay! More